1. Executive Education Programs in Organization Development Principles and Practices of Organization Development

3. Change Management Process Sponsor Group Steering Committee Design Group Organization Chart

4. The Engagement Gap

5. The Conference Model ®

6. Design Criteria

7. Outcomes Intangible Increased trust Ownership & empowerment Connected stakeholders Leadership capacity increased Tangible Stalled supply chain process saves 2 million dollars 18% productivity improvement 25% improvement in employee satisfaction

8. Engagement Principles Widen the Circle Create Communities for Action Embrace Democracy Connect People to Each Other

9. The Meeting Canoe Welcome Connect to each other and the task Discover the way things are Elicit people’s dreams Decide who does what Attend to the end

10. Little e Design Principles Personal connection creates high performance Engage the whole person Establish and hold creative tension Make the whole visible Foster curiosity Take time to reflect Public commitments create momentum Enable people to discover what they know naturally

11. A well designed change process Promotes sense making Challenges people’s skill Supports learning Involves people in creating their future Connects people to each other and the task Gives people a voice in decisions that impact them