1. One East Midlands: Health and Social Care Conference – February 2010 Measuring outcomes Anastasia Mihailidou, Performance Consultant Charities Evaluation Services

2. One East Midlands: Health and Social Care Conference – February 2010 Outcomes Outcomes are the effects or changes brought about by the activities undertaken by an organisation. Charities Evaluation Services

3. One East Midlands: Health and Social Care Conference – February 2010 Benefits Being clear about the benefits of our work Learning what is working well Improving the end result for beneficiaries Better services/strategic planning Improving the way we work Telling others about results Competing for funding and resources Improving reporting to funders Accountability & Learning, J Ellis & T Gregory, CES 2008

4. One East Midlands: Health and Social Care Conference – February 2010 CES Planning Triangle Why we do it? What we do? Overall Aim Specific Aims Objectives Inputs Impact Outcomes Outputs

5. One East Midlands: Health and Social Care Conference – February 2010 The Family Centre To provide opportunities for play, drama and dancing To provide workshops, information and advice on parenting skills To organise outings for children and their parents To improve the lives of the children who use the centre To increase children’s self-esteem To enable parents to give each other practical support Objectives Specific aims Overall aim To run a drop-in centre with a play area To improve the parenting skills of the parents who use the centre

6. One East Midlands: Health and Social Care Conference – February 2010 Where can outcomes occur? Individual Family Community Environment OrganisationPolicy

7. One East Midlands: Health and Social Care Conference – February 2010 7 Health Reduction in physical health problems Behaviour Reduction in offending behaviour Reduced consumption of alcohol Attitude and self- perception Increased motivation to find housing Increased self-confidence Knowledge and skills Increased knowledge of benefits Increased job-search skills Circumstance Users get qualifications Relationships Homeless teenager returns home Outcomes in individuals

8. One East Midlands: Health and Social Care Conference – February 2010 8 Specific AimOutcomes To improve the parenting skills of the parents using the centre Parents are more knowledgeable about their children’s health Parents manage children’s behaviour better To increase children’s self- esteem Children more able to make their own choices Children more comfortable about doing things independently The Family Centre’s Outcomes

9. One East Midlands: Health and Social Care Conference – February 2010 A final thought While the politicians sharpen their knives for the inevitable radical surgery, those managing and delivering services must make the best possible case… the losers will be those unable to demonstrate clear value for money. God help any service without proven outcomes… David Brindle, The Guardian’s public services editor

10. One East Midlands: Health and Social Care Conference – February 2010 Resources Publications Your project and its Outcomes Training Outcomes training Outcomes for funders and commissionaires National Outcomes programme Support

11. One East Midlands: Health and Social Care Conference – February 2010 Anastasia Mihailidou Performance Consultant National Performance Programme Charities Evaluation Services 4 Coldbath Square London EC1R 5HL T 020 7078 9380 E anastasia@ces-vol.org.uk Get in touch