1. Jeremy Chapman Stephen RoseBruce Jones Senior Product Manager Senior Marketing ManagerDeployment Services Architect Microsoft Corporation Microsoft CorporationMicrosoft Corporation Eric Craig Juan Gaviria Managing Director of Technology Manager, Technical Services Continental Airlines Automatic Data Processing, Inc. SESSION CODE: WCL205

4. Windows 7: Record-Breaking Results “…possibly the best desktop product Microsoft has ever created. Even IT seems to be getting excited.” ROB ENDERLE, THE ENDERLE GROUP

5. 200 Terabytes of Test Data Send Feedback button clicked 1,739,890 times 883,612 unique applications (all languages, 32/64bit counted) 10,427,189 aggregate WER reports yielded 4,753 code changes 6,114 SQM measurement points Aero Snap and Shake used 46,447,784 times (6mo. prior to PDC09)

6. Testing Process Infrastructure Remediation Image Engineering Application Management Migration Office Deployment Security Deployment Operations Readiness Project Process and Team Guidance Business Case for Deployment Do I replace all of my users hardware? Do I need to build and maintain an image for each hardware class? Are my applications going to work? Do my techs need to manually migrate everyone’s files at their desk or in the lab? Office, too? Does that mean more testing and images? How do I think about policies, data and security now? Do my users need to send their hardware to IT or be without their PCs for a day? How is this going to impact users and the helpdesk? Do I need to invest in test hardware, personnel and infrastructure?

7. Windows 7 Deployment Background and Approach

8. North America 59,000 Users Latin America 3,100 Users Europe Middle East and Africa 1,900 Users Asia and Oceana 3,000 Users Offices in 64 countries 42,000 employees globally 25,000 contractor/partner workers globally 81 Desktop IT Staff (24x7 Help desk) SCCM, Active Directory, Custom Applications 340 Deployment Servers 63 Supported hardware types 3,800 Windows 7 seats deployed to date

9. Technical Challenges Windows 7 Value to ITDeployment Approach

11. Windows 7 Deployment Background and Approach

12. Wide Range of HR Solutions Processing Services, Single or Multi Process HR BPO Technology/Applications, Processing Services, and HR BPO

13. North America Canada USA Mexico South America Argentina Brazil Venezuela Africa South Africa Asia Bahrain China Hong Kong Indonesia India Japan Malaysia Australia Philippines Singapore South Korea Taiwan Thailand United Arab Emirates Europe Austria Belgium Czech Republic Denmark Finland France Germany Greece Hungary Ireland Italy Netherlands Norway Poland Portugal Romania Russia Slovakia Spain Sweden Switzerland Turkey Ukraine United Kingdom Serves over 500,000 clients in over 60 countries 45,000 employees worldwide Systems Management Tool: SCCM 2007 75+Deployment Servers 15 + Supported hardware types 1000+ Windows 7 seats deployed to date Serves over 500,000 clients in over 60 countries 45,000 employees worldwide Systems Management Tool: SCCM 2007 75+Deployment Servers 15 + Supported hardware types 1000+ Windows 7 seats deployed to date ©2010 Automatic Data Processing, Inc. Proprietary and Confidential Information. The ADP Logo is a registered trademark of ADP, Inc. Content is subject to change.

14. Technical Challenges Windows 7 Value to ITDeployment Approach

16. Best Practices

20. Standardized Desktop Optimized Desktop Secure & Well Managed Desktop www.microsoft.com/SERVICES

23. What is the Springboard Series? To the IT pro, our goal is Be the definitive resource for Desktop IT pros Open, honest; show don’t tell Information at right time, right level across Adoption Lifecycle Inside of Microsoft we are A turnkey IT pro engagement platform for depth and breadth The program to mobilize MS marketing and field to focus on desktop OS IT pros DEPLOYPILOTMANAGEEXPLOREDISCOVER one-Windows TechCenter in 10 languages Virtual Roundtable Events Springboard Technical Experts Panel Event Support and Resources Straight-talk Monthly Feature Articles and Overview Guides TalkingAboutWindows Video Blogs

24. WCL04-INT | Starting a Windows 7 Pilot (Thursday 9:45) WCL317 | Troubleshooting MDT 2010 Lite Touch (Wednesday 8:00) WCL311 | Migrate Your Windows XP Machines to Windows 7 Using Free Microsoft Deployment Tools (Wednesday 1:30) WCL403 | Unleash the Power of MDT 2010 (Wednesday 3:15)

25. www.microsoft.com/teched www.microsoft.com/learning http://microsoft.com/technet http://microsoft.com/msdn

28. Windows 7 Deployment Background and Approach

29. Microsoft Environment Overview Help desk–supported Languages Microsoft Offices in 105 countries 89,000 employees globally 70,000 vendors globally 220 Windows deployment servers and product servers globally on a virtual server infrastructure Users supported by 5 call centers globally Microsoft Offices in 105 countries 89,000 employees globally 70,000 vendors globally 220 Windows deployment servers and product servers globally on a virtual server infrastructure Users supported by 5 call centers globally

30. Help Desk and Supportability Top User Pain Points Dedicated help desk queues for dogfood Daily triage for help desk incidents and detailed root cause analysis to understand top and emerging issues Improved IVR to drive incident volume avoidance Problem Recorder, Action Center, with troubleshooters used for help desk troubleshooting Assisted support without setup issue not offered Support for multiple heterogeneous graphics cards Significant improvement in startup, networking, and memory performance leading to better user experience Greater out-of-the-box compatibility Windows 7 Help desk focused around user issue resolution, not on feedback and product improvement User calls went to general dogfood support queues Minimal incident trending and call volume analysis to drive product feedback Significant call drivers: Assisted setup without issues Setup, activation, drivers, networking etc. Multi-monitor support Long startup time and application sluggishness Non-Microsoft application and device- compatibility issues Windows Vista Lessons

31. Microsoft IT Windows 7 Deployment Metrics Windows 7 Deployment Metrics  As of October 1, 2009, Windows 7 RTM installed on 84,000 client computers  Microsoft BranchCache™ has been deployed at 28 regional sites  Cumulative installations from beta to RTM exceed 144,000 Windows 7 Deployment Metrics  As of October 1, 2009, Windows 7 RTM installed on 84,000 client computers  Microsoft BranchCache™ has been deployed at 28 regional sites  Cumulative installations from beta to RTM exceed 144,000