1. Quality Management System
ISO9001:2000 – AWARENESS TRAINING
Global Sourcing Department
Essar Constructions India Ltd.

2. Why ISO-9001 for ECIL? Formalizing the company’s working practices
Consistency in Quality among all processes
Better Design Control
Competitive edge in the market
Global Recognition and Opportunities
Changes in Customer Perception
Ensuring Customer Satisfaction

3. Benefits of ISO to the Customer
Assured Commitment for Quality by an organization (GS/ECIL)
Customer gets his complaints /Feedback attended
Less non-compliance
Purchasing information;Testing, Acceptance criteria and Tolerances are known and agreed by both the parties in advance

4. Which are the standards in use now in QMS?
ISO
ISO
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING
Adopted from ISO 14001:
Statutory & regulatory requirements
Commitment, awareness
Communication
Continual Improvement

5. ISO 9001-2000 Family of standards
ISO 9000: Fundamentals and Vocabulary (normative)
ISO 9001: Requirements
ISO 9004: Guidelines for Performance Improvements
ISO 19011: Guidelines for Auditing Management Systems
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

6. Terminology (ISO 9000)
Quality
ability of a set of inherent characteristics of a product, system or process to fulfil requirements of customers and other interested parties
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

7. need or expectation that is stated, customarily implied or obligatory
Terminology (ISO 9000)
Requirement
need or expectation that is stated, customarily implied or obligatory
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

8. inherent characteristics of a product, process or system
Terminology (ISO 9000)
Quality Requirement
Requirement for
inherent characteristics
of a product, process or system
Inherent Characteristic is part of the product
e.g. diameter of bolt
Assigned Characteristic (e.g. price of product) is not an inherent characteristic
In short we can not be subjective on quality but specific in describing its attributes
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

9. something sought, or aimed for, related to quality
Terminology (ISO 9000)
Quality Objective
something sought, or aimed for, related to quality
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

10. Mission & Vision Statement ISO 9001:2000
To be a global Engineering, Procurement and Construction contracting company.
Mission:
To achieve excellence in the field of Engineering, Procurement and Construction through world class practices and standards in Quality, Safety, Health & Environment Protection using state of art tools & techniques of Project Management

11. Quality Policy - ECIL

12. To ensure customer satisfaction by our performance of work
QUALITY OBJECTIVES
To ensure customer satisfaction by our performance of work
To reduce rework & ensure quality of work
To ensure reduction of wastage of material
To ensure availability of plant & machinery based on age of the equipment
To complete the projects within time & budget
To ensure upgradation of employee skill sets by providing appropriate training
To increase the Turn Over by increased order book value.

13. What we commit in our Policy?
Commitments in Company Quality Policy
What can be objectives for GS?
Customer Satisfaction by our performance
Aim at customer satisfaction-collect proactively (and have mechanism to capture the same)
Ensure good quality
Reduce wastage
Try to do best efforts in work thus reducing rework / revisions of drawings and designs.
Completion of work within budget
Aim to complete the project within the budgeted cost
Timely completion
To aim to complete the project within targeted time span
Training to employee—Up gradation of employee skill sets
Target ‘x’ man-days of relevant training for all employee

14. specified way to carry out an activity or a process
Terminology (ISO 9000)
Procedure
specified way to carry out an activity or a process
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

15. information and its support medium
Terminology (ISO 9000)
Document
information and its support medium
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

16. Extent of Documentation
Size of the organisation and type of activity
Complexity and interaction of processes
Competence of personnel
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

17. Quality Policy and Objectives Documented Procedures
Types of Documents
Quality Policy and Objectives
Quality Manual
Scope of System
Procedures or Reference to them
Description of sequence/interaction of processes
Documented Procedures
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

18. Quality Manuals Quality Plans Procedures Records
Types of Documents
Quality Manuals
information, both internally and externally, about the organization's quality management system
Quality Plans
how the quality management system is applied to a specific product, project or contract
Procedures
how to perform activities
Records
objective evidence of activities performed or results achieved
Documented Procedures
Documented Procedures
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING
Documented Procedures
Documented Procedures

19. Quality Management Principles
Customer-Focused Organisation
Leadership
Involvement of People
Process Approach
System Approach by Management
Continual Improvement
Factual approach to decision making
Mutually beneficial supplier relationships

20. Customer - Focused Organisation
Understanding customer needs and expectations
Communicating these needs and expectations throughout the organisation
Measuring customer satisfaction and acting on results
Example of application in standard for classes 5.2,7.2,7.2.3,,7.5.4,8.2.1

21. Leadership
Establishing a clear vision of the organisation’s future ( by Quality Policy)
Setting challenging goals and targets
Being proactive & leading by example ( by Quality Objectives and Quality Policy)
Providing people with required resources

22. Involvement of People
Accept ownership and responsibility to solve problems
Actively seek opportunities to make improvements
Actively seek opportunities to enhance their competencies, knowledge and experience

23. Define Processes needed to achieve desired results
Process Approach
Define Processes needed to achieve desired results
Identify & Measure Inputs & Outputs
Identify interfaces
Evaluate risk, consequence and impact on customers
Establish responsibility, authority and accountability for managing processes
Product
Realisation
Product
Input
Output

24. Define & Develop processes Structure the System in most efficient way
System Approach
Define & Develop processes
Structure the System in most efficient way
Understand interdependencies of processes in the system
Continually improve through measurement and evaluation

25. Continual Improvement
Its incremental improvement
Improvement of Products, Processes & Systems
Incremental & Breakthrough Concepts
Periodic Assessment against established Criteria

26. Continual improvement
Analysing and evaluating the existing situation to identify areas for improvement;
Establish the objectives for improvement;
Searching for possible solutions to achieve the objectives;
Evaluating these solutions and making a selection
Implementing the selected solution;
Measuring, verifying, analysing and evaluating results of the implementation to determine that the objectives have been met;
Formalising changes. Do
Check
Act
Plan

27. Factual Approach to Decision-Making
Measuring & Collecting Data & Information
Ensure accurate, reliable & accessible
Analyse data and information
Understand value of Statistical Techniques
Make Decisions and Take Actions on results of analysis

28. Mutually Beneficial Supplier Relationships
Identify and Select key suppliers
Establish relationships that balance short-term gains with long-term considerations
Create clear and open communications
Initiate joint development and improvement of products and processes
Establish joint understanding of customers’ needs
Share information and future plans

29. 4.1 QMS General Requirements
Establish, document, implement, maintain and continually improve the effectiveness of a quality management system
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

30. Establishing the QMS the steps
Determine processes (and procedures) needed
Sequence and interaction
Criteria and methods for operation and control
Implement the procedures developed
Build mechanism for Measuring , monitoring , and analyses
Target improvements
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

31. Documented Procedures
4.2.3 Control of Documents
Approve, Review, Update
Identify Current Revision Status and changes
Ensure availability
Legible, Identifiable, Retrievable
Control External Documents
Control Obsolete Documents
Records are a special type of document
Documented Procedures
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

32. 4.2.4 Control of Quality Records
To provide evidence of conformity to requirements and system
Legible, identifiable, retrievable
Retention time specified
Disposition specified
Requires a documented procedure
Documented Procedures
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

33. 5.1 Management Commitment
Demonstrate Commitment to Development Implementation & Continually Improving the effectiveness of System (Including statutory and regulatory requirements )
Communicating Importance of Meeting Customer Requirements
Establishing Quality Policy & Objectives
Conducting Management Reviews
Providing Necessary Resources
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

34. Aim of enhancing Customer Satisfaction
5.2 Customer Focus
Requirements
Aim of enhancing Customer Satisfaction
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

35. Documented Appropriate to purpose for organisation
5.3 Quality Policy
Appropriate to purpose for organisation
Commitment to Continually Improve the effectiveness of the system
Framework for setting and reviewing Quality Objectives
Documented
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

36. Measurable or objectives may be S.M.A.R.T Consistent with Policy
5.4 Planning
5.4.1 Quality Objectives
Measurable or objectives may be S.M.A.R.T
Consistent with Policy
The objectives include those needed to meet requirements for product
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

37. Processes of the System to be planned Resources needed to be planned
5.4 Planning
5.4.2 Quality Planning
Processes of the System to be planned
Resources needed to be planned
Quality Objectives for the process are planned
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

38. 5.5 Responsibility, Authority and Communication
5.5.1 Responsibility & Authorities
Top Management define and communicate Responsibilities, Authorities & Inter-relations
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

39. 5.5 Responsibility, Authority and Communication
5.5.2 Management Representative
Responsible for establishing the QMS .Establishes processes Established implemented & Maintained
Promote Awareness of QMS & Customer Requirements
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

40. 5.5 Responsibility, Authority and Communication
5.5.3 Internal Communications
Top management shall ensure communication between various levels and functions regarding effectiveness of system
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

41. 5.6 Management Review (Inputs)
Current Performance and Improvement Opportunities
Audit Results
Customer Feedback
Process/Product Conformance
Preventive/Corrective Actions
Actions from previous reviews
Planned changes
Recommendations for improvement
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

42. 5.6 Management Review (Outputs)
Actions related to:
improvement of the QMS and its processes,
improvement of product related to customer requirements,
resource needs
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

43. Determine & Provide in Timely Manner to
6.1 Resource Management
Determine & Provide in Timely Manner to
Implement, Maintain & Continually Improve Processes
Enhance Customer Satisfaction
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

44. Persons competent to perform work affecting quality
6.2 Human Resources
6.2.1 General:
Persons competent to perform work affecting quality
6.2.2 Competence Awareness & Training,
determine competency needs;
provide training or other actions;
evaluate effectiveness of training;
ensure awareness of relevance and importance of activities;
maintain records
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

45. Determine, provide & Maintain
6.3 Infrastructure
Determine, provide & Maintain
Buildings,Workspace and Utilities
Equipment, hardware & software
Supporting Services (transport or communication)
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

46. Identify & Maintain conditions to achieve conformity of product
6.4 Work Environment
Identify & Maintain conditions to achieve conformity of product
Ensure safe working environment (deemed to include safety)
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

47. Design and drawings and
7.3   DESIGN & DEVELOPMENT  
Organisation should Design by considering life cycle ,safety, health, testability, usability, user-friendliness, durability ,ergonomics, the environment, product disposal & identified risks.
The design includes :-
Design and drawings and
Product specifications including acceptance criteria
Process specifications
Testing specifications
Purchase requirements (read MR /material or equipment indent)

48. 7.3.1 Design and development planning
 The Organisation shall prepare design plans for each design and development activity..
Organisation need to define :-
a) Design development stages
b) Determine design review, verification and validation
c) responsibilities and authority for D&D
Design Plan should be updated as per the progress

49. 7.3.2 Design Input Need to formally document the design inputs
Design input requirements relating to the product, including:-
Inputs needed for D&D (specs/codes etc)
Functional /performance requirements
Applicable statutory and regulatory requirements,
Previous proven designs where applicable
Design input shall take into consideration the results of any contract review activities.
Incomplete, ambiguous or conflicting requirements shall be resolved
Design Input to be reviewed (before use of design engineers/DEC)

50. 7.3.3  Design output
Design output shall be documented and expressed in terms that can be verified and validated against design input requirements.
Design Output shall be
Meeting Input requirements- design & drawings
Appropriate information for purchasing & production
Acceptance criteria (including tolerances)
Safety instructions /Operating instructions

51. Design review
At appropriate stages of decision, formal documented reviews of the design results shall be planned and conducted.
Design review is done for to see the requirements are met and identify any problems and take actions for its mitigation
Participants at each design review shall include representatives of all functions concerned with the design stage being reviewed
Records of such reviews shall be maintained

52. 7.3.5  Design verification  
At appropriate stages of design, design verification shall be performed to ensure that the design stage output meets the design stage input requirements.
Needs to be documented
Design verification can be done as per following:-
Checking of calculations ( mostly preferred)
Checking design by alternate design method
Checking design by alternate design software

53. 7.3.6   Design validation
Design validation shall be performed to ensure that product conforms to define user needs and / or requirements.
This can be done on completed product or prototype
Design validation is on completed work but before handing over to client e.g of such validation can be
Load test of bridges
Commissioning tests
In case of EEC if commissioning is not in our scope we can recommend what tests need to be carried out and we should request for its results from client

54. 7.3.7 Design changes
All design changes and modifications shall be identified, documented, reviewed and approved by authorized personnel before their implementation.
These design changes will have affect on design plan

55. 7.5 Production and Service Provision
7.5.1 Control of production and service provision
Availability of information
Work Instructions, where necessary
Use & Maintenance of suitable equipment
Availability & Use of Monitoring & Measuring equipment
Implement Monitoring Activities
Processes for Release, Delivery & Post Delivery Activities
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

56. 7.5 Production & Service Provision
7.5.2 Validation of Processes-Controls for Special Process are established
7.5.3 Identification & Tracebility
7.5.4 Customer Property – Like hardware, software, land ,equipment given by customer for production
7.5.5 Preservation of Product – Storage of products and preservation in of the same in state of conformity
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

57. 7.6 Control of Monitoring & Measuring Devices
Determine Measurements (least count etc)
Identify Devices Required (appropriate equipment for calibration)
Use & Control ( to avoid detoriation to the instrument)
Calibrate or verified, Safeguard, Protect, etc
includes software
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

58. 8. Measurement, Analysis & Improvement
8.1 Planning
Define,Plan,Implement
Measurement & Monitoring Activities
Conformity of product and system Improve effectiveness of system
Applicable Methodologies (inc Statistical Techniques)
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

59. 8.2. Monitoring & Measurement
8.2.1 Customer Satisfaction (monitor customer perception to requirement’s fulfilment)
8.2.2 Internal Audits
Monitoring/Measurement
8.2.3 Processes (correction & corrective action)
8.2.4 Product
Documented Procedures
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

60. 8.2.1 Customer Satisfaction
Monitor Information
Customer Perception
Defined Methods
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING
Proactive not Reactive

61. Documented Procedures
8.2.2 Internal Audit
Quality System
Effectively Implemented
Effectively Maintained
Conforms to ISO9001
Documented Procedures
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

62. 8.2.3 Monitoring & Measurement of Processes
Suitable Methods
Realisation Processes
Demonstrate Ability
Achieve planned results
Correction and Corrective action
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

63. 8.2.4 Monitoring & Measurement of Product
Measure and monitor characteristics of the product to verify that requirements are met
Appropriate Stages
Evidence of conformity (records)
No release/delivery until all OK (approved by relevant authority)
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

64. 8.3 Control of Nonconforming Product
Related to Product
Identified and Controlled
Prevent Unintended Use or Delivery
Corrected and re-verified
Applies to post delivery problems which will require appropriate action
Documented Procedures
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

65. 8.4 Analysis of Data Customer Satisfaction
Conformance to Product Requirements Characteristics and Trends of Processes, & Products
Suppliers
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

66. 8.5.1 Planning for Continual Improvement
Plan and Manage the processes necessary for continual improvement
(quality policy, quality objectives, audit results, data, corrective/preventive action)
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

67. Continual Improvement
Defining, measuring and analysing existing situation;
Establishing objectives for improvement;
Searching for possible solutions;
Evaluating solutions;
Implementing selected solution;
Measuring, verifying, and analysing results of implementation;
Formalising changes.
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

68. Documented Procedures
8.5 Improvement
8.5.2 Corrective Action
Review Nonconformities (incl Complaints)
Determine Cause
Evaluate Need for Action
Determine & Implement Action including prevention of recurrence
Record Results
Review Corrective action
Documented Procedures
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

69. Documented Procedures
8.5 Improvement
8.5.3 Preventive Action
Action
Implement Action
Record Results
Review Preventive action Identification
Determine Cause
Determine
Documented Procedures
DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE
ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE
THIS COURSE IS IN THE PROCESS OF BEING REGISTERED
THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE
BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS
WRITTEN EXAM
70% OVERALL : 40% IN EACH OF 4 SECTIONS
CONTINUOUS ASSESSMENT
MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES
AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE
AS WITH EXAM 70% REQUIRED TO PASS
EXPLAIN RE-SIT POLICY
EMPHASISE HANDWRITING & TIME KEEPING

70. It’s Team Work !! Lets do it!!
Thank You!