1. GOVERNMENT AS A STRATEGIC LEADER IN I.C.T. By: David Sawe e-Government Advisor The Presidents Office Public Service Management www.estabs.go.tz - 5 th International Conference on Open Access – How Societies Benefit from Open Access to ICT Held 14th-16th November 2007, Paradise Resort Bagamoyo, Tanzania

2. Ubiquitous Nature of Govt Ignorance/Education: Teachers training Upgrading of teachers Quality of learning Awareness coverage Life-long learning Policy sensitisation Resource management Public Service Delivery: 24x7x365 accessibility Available information Efficiency of process Multi-way transactions Responsiveness Consistency of services Natural Resources / Env: Aerial surveys & mapping Geograph. Info. Systems Remote sensing facilities Satellite communications Resource databases Disaster mgt & rescue Isolation: Mobile technologies Community oriented Locally relevant info Shared/pooled facilities Wealth creation options Support via peering Opening the hinterlands Health/Nutrition: Training & reskilling Improved quality Increased coverage Expanded services Tele-medicine Monitoring outbreaks Resources mgt Financial Sector: Efficient transactions Transparent taxation e-banking 24x7x365 Secure online trading Micro-credit online International payments SMMEs: Access to wider markets Reduced production costs Improved competitiveness Supply-chain integration Access to knowledge e-Business opportunities e-Govt for Development 2.

3. e-Government for e-Governance accessibility; affordability; significant Internet availability; political will and commitment; appropriate e-Citizen content. capacity to improve, manage and maintain new business processes; ability for re-engineering processes; organisational risk management; broadening system ownership. Internal Productivities (G2G) External Interactions (G2B/B2G) Connected Citizens (G2C/C2G) legal and regulatory framework for trust, security, privacy, etc.; capacity to interact; appropriate channels; change-management. 3.

4. Principles of Good Governance Tz Prime Minister's Office - Regional Administration & Local Govt 1. Democracy 2. Transparency 3. Accountability 4. Rule of Law 5. Participation 6. Equity 7. Integrity They each assume access to information and the capacity to communicate, among both Public Servants and Citizens. 4.

5. Govt in a Citizens Life-cycle 5.

6. Govt in a Businesss Life-cycle 6.

7. This here is our entire factory... but that tower is where we handle the government paperwork. Impact of Government on Entrepreneurs... 7.

8. Organisational Records and Knowledge Pyramid Wisdom Internalised Knowledge Highly Abstracted Strategic Intelligence Heavily Summarised and Dimensioned Management Information Summarised & Aggregated Operational Data Atomic Data & Integrated Detail Transaction Data Very Detailed & Granular STRUCTURED FOR WHOM? 8.

9. We should not wait for others to make decisions on our behalf and then come to complain about those decisions." Mwalimu Julius Kambarage Nyerere 9.

10. Parallel Evolution of Politics & ICT The world keeps changing; the world of the 1960s is not the same as the world situation in the 1970s and certainly not identical to the world situation today H.E. Salim Ahmed Salim interviewed by Jambo Magazine, Dec 2002 10. All those resisting change … do they prefer the past or fear the future? Mainframe Mini/Micro MobileInternet From Central to Decentralised now Personalised Colonialism Cold War Globalisation From Peripheral to Pawns now Partners Hub & Spokes Web/Grid Powerless Empowered Automation Connected

11. "In the post-bureaucratic era, you shouldn't just be telling government what you want. You should be choosing what you want, and acting to get what you want, so your money is spent on your priorities, all the time." BBC article: "Politicians must let go - Cameron" of 11th Oct. 2007 quoting Mr. David Cameron, Leader of the UK's Conservative Party, at a Google Zeitgeist conference in San Francisco 11.

12. Organisation-centred Position power Rule-centred Independent action Status-quo-oriented Process-oriented Centralisation Department-based Budget-driven Monopolistic Citizen-centred Leadership People-centred Collaboration Change-oriented Results-oriented Decentralised Function-based Revenue-driven Competitive BUREAUCRATIC ORGANISATION POST-BUREAUCRATIC ORGANISATION PASTFUTURE The New Public Organisation Model 12.

13. 13. Central Provident Fund Obtain data on Transactions, Balances,Contribution History, Investments, Medisave for Outpatient Chronic Disease, Personalised Messages Health information and travel tips, Local Weather Information Personalised SMS alerts and notifications including News and Events, Library Books Due, Notification on Upcoming Parliament Sitting, Passport Renewal, Road Tax Renewal, TV (Household) and Vehicle Radio Licence, Parking Offences, Season Parking Go Mobile with Government – www.ecitizen.gov.sg/mobile Singapores citizens and businesses can access a wide array of Govt information + services conveniently through their mobile devices:- Police Crime Alerts Service Allows you to subscribe for information on crimes that have occurred in your neighbourhood delivered via SMS. Statistics Subscribe to receive headlines of key national statistical releases delivered via SMS Contractors Registrations Enquire if your contractor is registered or if he is an approved and listed window contractor via SMS. Supreme Court Request information on trials and hearings before judges and registrars via SMS.

14. Tanzanias National ICT Policy in context of National Vision2025 14. High Quality Livelihood Peace Stability and Unity Good Governance A Well-Educated and Learning Society A Strong and Competitive Economy Capable of Producing Sustainable Growth and Shared Benefits High Quality Livelihood Peace Stability and Unity Good Governance A Well-Educated and Learning Society A Strong and Competitive Economy Capable of Producing Sustainable Growth and Shared Benefits High Quality Livelihood (Service Sectors; Availability of Universal Access) Peace Stability and Unity (Strategic ICT Leadership; Legal & Regulatory Framework) Good Governance (Public Service/e-Government; National ICT infrastructure) A Well-Educated and Learning Society (Human Capital; Local Content) A Strong and Competitive Economy Capable of Producing Sustainable Growth and Shared Benefits (Productive Sectors; ICT Industry)

15. Tz ICT Policy Statements on e-Govt The Government will: be a model user of ICT by deploying ICT systems within the public administration itself to improve efficiency, reduce wastage of resources, enhance planning, raise the quality of services and access global resources. support the application of ICT to promote good governance, transparency and accountability, and awareness of the implications of long-term ICT investment and total cost of ownership deploy ICT extensively to strengthen law enforcement, security and national defence capability, as well as to monitor and respond to environmental disasters and to collect and disseminate information on environmental problems review its operational processes and institutional structures with a view to making them amenable to ICT application and deployment allow appropriate access to its archives and other information sources as a basis for developing local content. 15.

16. e-Govt is Public Service Reform 16. efficient (minimise transaction costs, streamline bureaucracies, smoothen interactions within and with others) effective (achieve better results, meet developmental goals, respond to citizens evolving needs, increase the coverage, consistency and quality of public services) empowered (espouse reforms, ethical, accountable, facilitate the linkages between citizens and services, envision beyond the silos ) engaged (create new opportunities for citizen-centric interactions, enhance popular participation in decision-making, nurture/promote community-based initiatives, offer transparency and predictability) educated (develop content of immediate local relevance; preserve national history, heritage, traditional knowledge and wisdoms; enhance educational & vocational pipeline, enlivening the archives) enthused (entice business + community to promote knowledge systems, incubate innovations, nurture wealth-creation alongside employment generation, raise tax revenues via value-for-money). efficient (reduce transaction costs, streamline bureaucracy, facilitate networked connectivity for interactions within Govt and beyond) effective (achieve better results, meet developmental goals, respond to citizens evolving expectations, increase coverage + consistency, and enhance quality in the performance of public service delivery) empowered (espouse the reform s ethics, accountability, facilitate linkages between citizens and services, envision beyond the silos ) engaged (create new opportunities for citizen-centric interactions, enhance popular participation in decision-making, nurture/promote community-based initiatives, offer transparency and predictability) educated (develop contents of immediate local relevance; preserve data, national history, heritage, traditional knowledge and wisdoms; build educational/vocational pipeline, enliven archival experience) enthused (entice business & communities to promote knowledge sharing, incubate innovations, nurture wealth-creation+employment generation for the youth, attract tax revenues via value-for-money).

17. e-Government Interventions in PSRP Phase II Institutional structures, regulatory frameworks and HR capacities e-Government applications MDA, RS and LGA Interconnectivity Support initiatives by MDA, RS, LGA to improve service delivery CitizensBusinessesNGOs Other Govts Other MDAs, RSs & LGAs Public Servants 17.

18. H/Ware S/Ware De facto e-Gov't Approach Email/Web access Office visits Phone calls SMS Mail/Fax/ Telegram Mass media HR & Payroll Management Financial Managment Revenues Procurement Education Sector Health SectorAgricultural Sector Immigration/Tourism ------------------------------ e-Government Applications ------------------------------ … etc.Services Trust & Payments Backup & Archiving Encryption System Admin. System dev & integration Helpdesk & Support Common Applications 18. Government Website(s)

19. H/Ware S/Ware Strategic e-Gov't Approach PORTAL User-Access Interface Hardware Infrastructure: Voice & Data Network Email/Web access Office visits Phone calls SMS Mail/Fax/ Telegram Mass media Software Infrastructure: Applications, Services & Data HR & Payroll Management Financial Managment Revenues Procurement Education Sector Health SectorAgricultural Sector Immigration/Tourism ------------------------------ e-Government Applications ------------------------------ … etc.Services Trust & Payments Backup & Archiving Encryption System Admin. System dev & integration Helpdesk & Support Common Applications Secure Zone 19.

20. Ideal e-Govt Shared Services Model 20.

21. Human Resource infrastructure Technical infrastructure Financial infrastructure Information infrastructure Capacity-building Required for ICT Needs unity of purpose among all as a priority for shared strategies + resource commitments! 21.

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23. Challenges for the Govt as a Strategic ICT Leader e-Government is a framework for everyone An autonomous governance body is crucial Challenge to create centralised architectures, that allow local control of records & processes Need to establish, follow & adjust a roadmap Build up ICT capacity and user readiness, as a pre-requisite for change-management Consider how private/non-profit partnerships may also help to accelerate successes 23.

24. Thank you for your attention! davidsawe@estabs.go.tz +255 22 213 4615 / +255 75 478 2175