1. Delivering Library Services to Distant Users the End User Desktop at the UA libraries Jan Corthouts University of Antwerp

2. Library focus Primary focus is on published materials –Print –Licensed material Abstract and Index databases Electronic journals Goal –Make resources available over the network –Creating additional layer of services –Sustainable and open systems –Primary audience: distant users

3. Services to distant users New services –Reference linking (see earlier paper A. Jacobs) Link to holdings from local library catalogue Link to electronic copy of journal article Link to photocopy request and e-delivery –E-learning environment –Institutional repositories Traditional services –Awareness –Loan and Interlibrary loan

4. What we need Common platform for end user services –Library Publish the services dynamically Maintain the services –Easy –Sustainable –Shared responsibility –End User Easy to use Integrated within the institutional web environment Integrated within the e-learning environment

5. End User Desktop Part of library system Brocade –Multiple desktops –Publish Brocade applications Non-Brocade applications/services Driven by –Parameters and attributes –CSS (Cascading Style Sheets )

6. Destop attributes Authentication –Against userid/password held within Brocade application –Against other combinations (e.g. birth date and barcode) –Against insitutional directory (e.g. LDAP server): in development Automatic logout after periode of inactivity Menu (and submenus) for navigation

7. Desktop services Brocade applications –Personal data –Documents on loan –Documents on hold –Self renewal –Circulation lists

8. Desktop services In development Stack requests ILL requests Place hold on documents in loan Suggestions for new acquisitions Alerting service

9. Demonstration

14. Destop services Brocade catalogues –General catalogue –Specialised subsets Electronic resources Abstract and Index databases –Available over the Web –Available through Windows terminal service (Citrix)

15. Electronic resources Catalogued in the database Special attributes –Source (Elsevier, Swets Blackwell, Ingenta, …) –Location (URL) –Access code Audience for which the link needs to be displayed –Caption

18. Electronic resources Separate search environment –Dynamically produced from the general catalogue –Extra features List of e-journals by subject

20. Abstract and Index databases Separate navigation menu Dynamically produced from Brocade –Catalogue description –Startup parameters especially for Windows Terminal Services