1. Ill Keep an Eye Out for You or The Ever-Broadening View of CAP by Ken Elsea, President Conger & Elsea, Inc. 9870 Highway 92, Suite 300 Woodstock, GA 30188 770-926-1131 800-875-8709 Cell 678-457-5129 ken.elsea@conger-elsea.com ken.elsea@conger-elsea.com

2. Quiz 1)In law school, the best legal writers come from which academic discipline: a)History b)Engineering c)English d)Business 2)10CFR50 Appendix B, Criterion XVI requires all operating nuclear power plants in the U.S. to have a Corrective Action Program (CAP). True or False COPYRIGHT 2010 CONGER & ELSEA, INC.

3. Quiz (continued) 3)On average, the number of participant hours (team leader and team member only, not those interviewed, CARB, or implementers of corrective actions) it takes to do a proper root cause evaluation is: _________ (fill in the blank) 4)In my organization, if I wanted to be absolutely sure that my OE reviews were done right, I would _____________________________ (complete the sentence) 5)In my organization, the 3 best things we could do to improve our CAP are: 1)____________________ 2)____________________ 3)____________________ COPYRIGHT 2010 CONGER & ELSEA, INC.

4. 10CFR50 Appendix B, Criterion XVI Measures shall be established to assure that conditions adverse to quality, such as failures, malfunctions, deficiencies, deviations, defective material and equipment, and nonconformances are promptly identified and corrected. In the case of significant conditions adverse to quality, the measures shall assure that the cause of the condition is determined and corrective action taken to preclude repetition. The identification of the significant condition adverse to quality, the cause of the condition, and the corrective action taken shall be documented and reported to appropriate levels of management. COPYRIGHT 2010 CONGER & ELSEA, INC.

5. STANDARDS Thoroughness Fairness Efficiency COPYRIGHT 2010 CONGER & ELSEA, INC.

6. CAP PURPOSES Identify Analyze & Understand Correct COPYRIGHT 2010 CONGER & ELSEA, INC.

7. ADDITIONS TO CAPs CAP STANDARDS CAP PURPOSES IdentifyAnalyze & UnderstandCorrect Thoroughness TrendingS Analytical Methods, O&P, Extent of Condition, Extent of Cause Corrective Action Effectiveness Reviews Fairness *ECP, Allegations Human Performance, Safety Culture, OE Benchmarking Efficiency Computerized Applications AssessmentsExtensions *Not traditionally a part of CAP organizations but provide useful input to problem identification. COPYRIGHT 2010 CONGER & ELSEA, INC.

8. IMPLICATIONS Certainly there is more to do. Characteristically, CAPs have broken it down. Available time is compressed and may be reduced. CAPs dont measure the basics well. COPYRIGHT 2010 CONGER & ELSEA, INC.

9. SUGGESTIONS Keep the new ideas coming. Simplify. Fix the computer. Measure. COPYRIGHT 2010 CONGER & ELSEA, INC.

10. CONCLUSION Whats next? I dont know, but Ill keep an eye out for you. COPYRIGHT 2010 CONGER & ELSEA, INC.