Presentation on theme: "1 Air Traffic Quality Assurance Program The Federal Aviation Administration Presented By: Gary D. Romero."— Presentation transcript:
1 Air Traffic Quality Assurance Program The Federal Aviation Administration Presented By: Gary D. Romero
2 Air Traffic Quality Assurance Program Air Traffic Quality Assurance Program Why Have a Quality Assurance (QA) Program? Purpose of a QA Program Structure of a QA Program Elements of a QA Program
3 Definition of Operational Error (OE) An occurrence in which less than the applicable separation results between two aircraft. Or between an aircraft and terrain or obstacles
4 Definition of Operational Deviation (OD) An occurrence in which less than applicable separation exists between aircraft or vehicles and another controllers area of jurisdiction.
5 Definition of Accident An occurrence in which any person suffers death or serious injury or an aircraft receives substantial damage.
6 Why Have a QA Program? Maintain Integrity of Safety in the ATC System Provide Oversight to ATC Facilities Identify Problems in the Areas of: –Controller Performance –Training –Procedures –Management or Supervision
7 Purpose Help ensure safety, efficiency, and excellence in the service and products we provide.
13 Data Collection Voice Tapes Radar Data Controller Statements Supervisor Statements Contributing Factors –Equipment –Other
14 Reporting OE/D and Accidents Facilities Report to Higher Authority –Provide a network of information –Identify trends –Share successful tactics among facilities –Hold accountable facility personnel
15 Investigative Teams Teams formed at the facility level to research cause of OE/D. Teams fielded by Headquarters to conduct in-depth investigation into OE/D trends. Investigate ATC involvement in accidents and incidents –Do NOT determine mechanical failures of aircraft –Facility QA personnel assist with documentation
16 Follow-Up Controller Re-Training Supervisor Re-Training Changes to Procedures Changes to Airspace Changes to Equipment