Presentation on theme: "1 Air Traffic Quality Assurance Program The Federal Aviation Administration Presented By: Gary D. Romero."— Presentation transcript:
1 Air Traffic Quality Assurance Program The Federal Aviation Administration Presented By: Gary D. Romero
2 Air Traffic Quality Assurance Program Air Traffic Quality Assurance Program Why Have a Quality Assurance (QA) Program? Purpose of a QA Program Structure of a QA Program Elements of a QA Program
3 Definition of Operational Error (OE) An occurrence in which less than the applicable separation results between two aircraft. Or between an aircraft and terrain or obstacles
4 Definition of Operational Deviation (OD) An occurrence in which less than applicable separation exists between aircraft or vehicles and another controllers area of jurisdiction.
5 Definition of Accident An occurrence in which any person suffers death or serious injury or an aircraft receives substantial damage.
6 Why Have a QA Program? Maintain Integrity of Safety in the ATC System Provide Oversight to ATC Facilities Identify Problems in the Areas of: –Controller Performance –Training –Procedures –Management or Supervision
7 Purpose Help ensure safety, efficiency, and excellence in the service and products we provide.
8 Structure of QA Program
9 Elements of QA Program Preventative Measures Evaluations OE/D Determination Data Collection Reporting of OE/D, Accidents Investigative Teams Follow-up
13 Data Collection Voice Tapes Radar Data Controller Statements Supervisor Statements Contributing Factors –Equipment –Other
14 Reporting OE/D and Accidents Facilities Report to Higher Authority –Provide a network of information –Identify trends –Share successful tactics among facilities –Hold accountable facility personnel
15 Investigative Teams Teams formed at the facility level to research cause of OE/D. Teams fielded by Headquarters to conduct in-depth investigation into OE/D trends. Investigate ATC involvement in accidents and incidents –Do NOT determine mechanical failures of aircraft –Facility QA personnel assist with documentation
16 Follow-Up Controller Re-Training Supervisor Re-Training Changes to Procedures Changes to Airspace Changes to Equipment