1. This is a template to fill about the NTA’s information, that serves to a purpose : to know what is the common starting point and who is who. This information will be accessible to the participants, so that everyone will have the information about the rest. Who must fill the template? Only the leaders of the NTA in each country, consensuating the information with the other partners. The leaders are going to receive a mail from the organisation asking them to do it. When templates should be post it back filled out with the information? Templates must be filled up and published by next Monday 15th. Telecentre.org Academy Global Meeting Who is Who Instructions for completing the template There are explanatory notes on each slide with the instructions to do so, as you can see on the image as well as a text on the last slide that you can print with instructions. You will see that it is very simple: in most cases involve replacing phrases in orange for the information asked.last slide Save the slide presentation with the same name as it has plus de country:example:who_is_who_nta_Spain If you have any questions about how to fill the template, please do not hesitate to contact Marta Mans at mmans@esplai.orgmmans@esplai.org

2. IF we know each other, it will be easier! Telecentre.org Academy Global Meeting Who is Who

3. We are here Who are we and where are we from Country: Chile Leading organization: Universidad Tecnológica Metropolitana (UTEMVirtual) Agents involved in the NTA: Asociación de Telecentros Activos de Chile - ATACH Working languages in the NTA: Spanish

4. The Active Telecentre Association of Chile – ATACH is made up of civil society institutions (universities, foundations, NGOs and corporations) that, starting in 1997, have worked on the implementation of community telecentres and universal access to ICTs. Together these groups form telecentre networks that are both socially and financially sustainable. The work is carried out with the help of communities and social organizations, and focuses on activities such as community engagement, e-government and skills development for telecentre operators. UTEMvirtual of the Metropolitan Technological University is an academic centre working on virtual learning, and focuses on the design, development, implementation and evaluation of academic training and capacity-building programs through e-learning. Main thematic areas cover: Computer Science, Distance Education and e-Government. Of particular interest are two courses within e-Government programming, namely: e-learning Course Design for Telecentre Operators, and e-Learning Implementation for the National Women’s Service. What do we do

5. 530 Number of telecentres in Chile Which are the most outstanding telecentre networks or actions in your country? Within the civil society sector, one of the most outstanding telecentre network is the nation-wide ATACH network (the Active Telecentre Association of Chile), made up of a number of regional networks. Within the public sector, Biblioredes stands out as part of the Libraries, Archives, Museums and Community Networks program, part of the Ministry of Education. Does the NTA leading organization manage a telecentre network? If so, how many telecentres are in the network? Yes, the ATACH network includes a total of 137 telecentres. What are the most popular tasks and usages in the telecentre? Searching for information, homework-related activities for students, online transactions (such as banking or shopping), job searches, self-learning, emailing, chatting and blogging. Which social groups use the telecentre most frequently? Local youth, housewives, students, unemployed people and micro-entrepreneurs. Telecentres in your country

6. What word do you use to refer to a motivator in your country? In the ATACH network they’re called operators or telecentre administrators (operadores o administradores de telecentros), and in the government-run telecentres they’re called infocentristas. How is a telecentre motivator’s professional profile in your country? In the ATACH community telecentres, operators are: youth, both men and women, community leaders (with community work experience) and all have a basic understanding of ICTs. In the Biblioredes network, they are librarians or administrators who are also associated with the library. In Enlaces Comunidad (or Community Networks), they’re professors or technicians in charge of the Enlaces laboratories. Facilitators 800 Number of potential motivators who could be reached in the future

7. What is your experience on motivator training up to now? About motivator training Training Training resources E-learning training In 2006, an online training course (including six courses) for telecentre and infocentros operators was implemented by the Subsecretary of Telecommunications of Chile (SUBTEL). Courses covered the following themes: 1. Telecentre/Infocentro Management; 2. Running Projects; 3. E- Government; 4. Community Engagement (Participación ciudadana); 5. Community Services (Atención ciudadana); 6. Citizenship & Participation (Ciudadanía y participación). The courses were conducted in 2007, helping to train approximately 500 telecentre operators, each of whom received a certification from the Universidad Tecnológica Meropolitana. The platform used was Drweb, and the teaching methodology was based on self-directed learning by professors who were experts in each of these areas. The final testing methodology was a case analysis and a set of exercises on problem resolution. Additionally, the online training segment was complemented by in- person training. Training material was distributed in the form of books and CDs, and an online interactive platform was also used.

8. What is your experience on motivator training up to now? About motivator training Step 1 Identifying Training Needs & Good Practices Step 2 Overall Training Program Design Step 3 Development of Specific Training Courses Step 4 Implementation Step 5 Certification Project Phases

9. What is your experience on motivator training up to now? About motivator training Materials Created: 1. Virtual Classroom (Engagement Platform & Materials): www.utemvirtual.cl/infocentros 2. Printed Material Design & Production 3. CD Material Design & Production

10. What are your expectations from the meeting? What is your motivation? What needs are you expecting to fulfill? 1. To get to know others’ experiences about their implementation of national telecentre.org academies. 2. To share experiences about the groups/teams involved, methodologies, platforms, and training course content. 3. To share good practices, with the objective to use them to help the telecentre.org Academy in Chile. 4. To share Chile’s experience, including strengths, weakness and results so far. The prime motivation is to share and learn from others about the implementation of a telecentre.org Academy in order to construct socially and economically sustainable projects on a national level, while following international standards. What could you contribute to the meeting? What are your organization’s strengths? We can share our experience about having implemented a national training program for telecentre operators using an e-learning platform. Our strength is that the Chile telecentre.org Academy team is made up of members who have a wide range of experience, from telecentre management to operator training to e-learning platforms. Motivation, needs, contributions

11. Thank you Telecentre.org Academy Global Meeting

12. Guidelines to fill out this template Guidelines 1: This slide should show where each NTA is located, which agents are involved and which are its working languages 1)Substitute the phrase Lorem Ipsum with the adequate information about each organization. 2)Pin the red star with the “We are here” label on the country where the organization is located. Guidelines2: This slide should show projects carried out by the NTA’s leading organization, and its major activities, not necessarily only telecentre-related. A short description, or list of main characteristics will be all right for a quick overview of the projects. 1)Substitute the phrase Lorem Ipsum with the adequate information about each organization. 2) Substitute this picture with a photo of your organization or any other significant image. Guidelines3: This slide should give an overview of the situation of telecentres in each country. 1) Substitute the word N… with the number of telecentres currently working in the country. 2) Answer each question briefly, writing over Lorem Ipsum. Guidelines4: This slide should introduce the role of motivator. 1) Substitute the phrases Lorem Ipsum and N… with the adequate information. 2) Answer each question briefly writing over Lorem Ipsum. Guidelines5: This slide should show the experience that leading organizations have on training issues. You should… 1) Drag and drop in the big box the differents tags with the items that are already working. 2) Give more information on the proposed questions. If necessary, insert a new slide. Guidelines6: This slide should outline motivations and expectations about the event. 1) Substitute the phrase Lorem Ipsum with the adequate information.