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2. Objectives Describe key project planning concepts Identify the main considerations to make when installing or upgrading servers Understand the role of configuration management policies, procedures, and documentation in server administration Understand the use of baseline configurations and performance criteria Compare and update server and rack schematics, diagrams, and job logs 1.2 Configuration ManagementSlide 2

3. Project Planning Concepts Defining the project – What is the project for? (Business needs and benefits) – Goals and objectives Sponsors and Stakeholders Planning the Project 1.2 Configuration ManagementSlide 3

4. Server Pre-installation Planning Specifying the Server Integrating the Server Ongoing Management Pilot Program 1.2 Configuration ManagementSlide 4

5. Server Upgrade Plans Scheduling the Upgrade Protecting and Migrating Data 1.2 Configuration ManagementSlide 5

6. Implementing the Plan Check that the correct components have been supplied and that the box contents are intact and complete Read the necessary documentation Schedule downtime Make and test a backup in line with your rollback plan Prepare the work area Check that the installation has succeeded Migrate data from the old system to the new Test the installation. Document the configuration and installation process 1.2 Configuration ManagementSlide 6

7. Configuration Management ITIL Configuration Management Model – Service Asset – Configuration Item – Baseline – Configuration Management System (CMS) Implementing Configuration Management Regulations 1.2 Configuration ManagementSlide 7

8. Service Level Agreements Response Time Key Performance Indicators Availability / Uptime Mean Time Between Failure (MTBF) Mean Time to Repair (MTTR) Mean Time Between Service Incidents (MTBSI) 1.2 Configuration ManagementSlide 8

9. Documentation Identification and Labeling Schematics and Diagrams Network Mappers Service Documentation Vendor-specific Documentation Implementing a CMS, CMDB, and Job Logs Secure Documentation 1.2 Configuration ManagementSlide 9

10. Equipment Disposal Data security Remnant removal methods – Full format – Overwriting – Destruction – Use a reputable recycling company – Disk encryption 1.2 Configuration ManagementSlide 10

11. Review Describe key project planning concepts Identify the main considerations to make when installing or upgrading servers Understand the role of configuration management policies, procedures, and documentation in server administration Understand the use of baseline configurations and performance criteria Compare and update server and rack schematics, diagrams, and job logs 1.2 Configuration ManagementSlide 11