We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byBeverley Waters
Modified over 8 years ago
© 2006 Jupitermedia Corporation Webcast TitleSuccessful Rollout Planning 1 January 19, 2006 2:00pm EST, 11:00am PST George Spafford, President Spafford Global Consulting
© 2006 Jupitermedia Corporation Successful Rollout Planning 2 Housekeeping Submitting questions to speaker –Questions will be answered during 10 minute Q&A session at end of presentation –Locate “Q&A button on right-hand side of screen. Click on “new”, type in question to box provided, hit “send”. Technical difficulties? –Use Q&A button on right-hand side of screen –Press *0 on telephone to talk with operator –Dial 888-523-2450-2450 toll free, or 410-568-3614
© 2006 Jupitermedia Corporation Successful Rollout Planning 3 Main Presentation
© 2006 Jupitermedia Corporation Successful Rollout Planning 4 Copyright Notices ITIL® is a registered trademark of the UK Office of Government Commerce. Visible Ops is the trademark of the IT Process Institute (http://www.itpi.org) This webcast is the property of Spafford Global Consulting, Inc. All other trademarks and company names are the property of their respective owners. A copy of these slides can be emailed to you for personal reference use. Please contact firstname.lastname@example.org@jupitermedia.com
© 2006 Jupitermedia Corporation Successful Rollout Planning 5 Agenda Release Management Overview Release Policy Release Planning Rollout Planning Back-out Planning Rollout Checklist
© 2006 Jupitermedia Corporation Successful Rollout Planning 6 Release Management Overview Tasked with planning, designing, building, configuration and testing of releases. “The focus of Release Management is the protection of the live environment and its services through the use of formal procedures and checks.” – ITIL Service Support Release management spans development, test and production. Production Environment Test Environment Development Environment Release Management
© 2006 Jupitermedia Corporation Successful Rollout Planning 7 Overview - What is a Release? A collection of authorized changes to an IT service. Can contain new and revised hardware and software in three categories – Major, Minor and Emergency Release Unit – describes the IT infrastructure portion that is released together.
© 2006 Jupitermedia Corporation Successful Rollout Planning 8 Overview – Types of Releases Full – This is a complete set of hardware and/or software. –Example: Windows XP or Windows Server 2003 Delta – Contains only the configuration items that changed. –Example: Service packs are typically delta releases. Package – Is a formal combination of full and delta releases. –Example: Windows XP and Service Pack 2.
© 2006 Jupitermedia Corporation Successful Rollout Planning 9 Overview - Release Management Dependencies Change Management Is the set of standardized processes and tools used to handle change requests in order to support the business while managing risks. Configuration Management Focuses on tracking and documenting configurations and then providing this information to other areas including Change and Release Management. The three process areas must work together and share information.
© 2006 Jupitermedia Corporation Successful Rollout Planning 10 Overview – Detective Control Benefits To plan releases necessitates accurate knowledge of the current production builds An automated tool that can detect all changes within scope can –Ensure production matches the last known good build –Confirm that production and preproduction match –Reduce circumvention of the change process –Drive cultural change as the processes can’t be readily bypassed
© 2006 Jupitermedia Corporation Successful Rollout Planning 11 Release Policy Defines the release management control process Establishes roles and responsibilities The release numbering scheme Frequency of releases The level of infrastructure detail that will have releases Release deliverables Release documentation Requirements and testing of back-out plans Configuration and acceptance criteria for the Definitive Software Library (DSL)
© 2006 Jupitermedia Corporation Successful Rollout Planning 12 Release Planning Define release contents High-level scheduling and distribution Conduct Site Surveys Resource requirements Establishing roles and responsibilities Negotiating with vendors for hardware, software and professional services Development of back-out plans Support planning
© 2006 Jupitermedia Corporation Successful Rollout Planning 13 Rollout Planning Gets into the details of the rollout Development of a detailed project plan / schedule List of all affected CIs and the plan for installation or removal of each Development of a detailed action plan by site taking into consideration potential differences at each. Stakeholder communication plan Acquisition of required hardware and software Schedule related meetings
© 2006 Jupitermedia Corporation Successful Rollout Planning 14 Back-out Planning Releases can and will fail Change Management determines how to back out (rollback) each change Release Management ensures that the individual back out plans will operate together in order to back out the release Two approaches –Complete roll back to the previous state –Partial rollback when a complete rollback is not practical Back out plans must be reviewed and, when possible, tested
© 2006 Jupitermedia Corporation Successful Rollout Planning 15 Rollout Checklist - 1 Appendix 9A of the ITIL Service Support volume has a thorough list. The following are example questions and each organization needs to develop their own checklist based on their needs: Is there sufficient budget to support the release? Have the necessary request for quotes been processed and authorized? Have training requirements been reviewed for end users, support staff, release management and operations? Has technical support for the rollout been established? Have software licensing issues been addressed including obtaining license keys, establishing online validation measures, passwords, dongles, and so on?
© 2006 Jupitermedia Corporation Successful Rollout Planning 16 Rollout Checklist - 2 Have capacity requirements been addressed? (processing, storage, network, etc.) Has operations performed, or are they scheduled to perform, their acceptance testing? What are the success criteria for implementation? Are any conflicting changes planned? What is the back-out plan? Has it been reviewed and tested? Has the Business Continuity Plan (BCP) been updated? Has the relevant documentation been created or updated?
© 2006 Jupitermedia Corporation Successful Rollout Planning 17 The Goal To introduce changes into the production environment To manage risks to a level that is acceptance to management To balance risks and costs
© 2006 Jupitermedia Corporation Successful Rollout Planning 18 Process References For a definitive reference, see ITIL’s Service Support Volume http://www.ogc.gov.uk/index.asp?id=2261 http://www.ogc.gov.uk/index.asp?id=2261 Microsoft’s Operations Framework – Service Management Functions http://www.microsoft.com/technet/itsolutions/cits/mo/smf http://www.microsoft.com/technet/itsolutions/cits/mo/smf British Educational Communications and Technology Agency (BECTA) http://www.becta.org.uk/tsas http://www.becta.org.uk/tsas IT Process Institute’s Visible Ops Methodology http://www.itpi.org http://www.itpi.org
© 2006 Jupitermedia Corporation Webcast TitleSuccessful Rollout Planning 19 Thank you! George Spafford email@example.com http://www.spaffordconsulting.com Daily News Archive http://www.spaffordconsulting.com/dailynews.html http://www.spaffordconsulting.com/dailynews.html
© 2006 Jupitermedia Corporation Successful Rollout Planning 20 Questions?
© 2006 Jupitermedia Corporation Successful Rollout Planning 21 Thank you for attending If you have any further questions, e-mail firstname.lastname@example.org
Planning and management of digital projects. Overview Assessing the feasibility to Assessing the feasibility to become digital Building selection criteria.
Program Management Office (PMO) Design
Software Quality Assurance Plan
More CMM Part Two : Details.
<<replace with Customer Logo>>
ITIL: Service Transition
SOX and IT Audit Programs John R. Robles Thursday, May 31, Tel:
© 2007 Jupitermedia Corporation Developing and Implementing a Rollout Plan February 5, :00pm EST, 11:00am PST George Spafford, Principal Consultant.
Requirements Structure 2.0 Clark Elliott Instructor With debt to Chris Thomopolous and Ali Merchant Original Authors.
Best Practices – Overview
Remedyforce Value Enablement Kit – Change Management
Effort in hours Duration Over Weeks Or Months Inception Launch Web Lifecycle Methodology Maintenance Phases Copyright Wonderlane Studios.
Problem Management Overview
ITIL: Why Your IT Organization Should Care Service Support
1 EDUCAUSE 2002 IT Support Community Training Model University of Colorado at Boulder.
EPLC Deliverables Sherry Brown-Scoggins & Wanda Hall
Windows XP Professional Deployment and Support Microsoft IT Shares Its Experiences Published: May 2002 (Revised October 2004)
© 2006 Jupitermedia Corporation Webcast TitleThe True Value of Change Management 1 March 23, :00pm EST, 11:00am PST George Spafford, President, Spafford.
Change Advisory Board COIN v1.ppt Change Advisory Board ITIL COIN June 20, 2007.
Revised Change, Configuration, Release (CCR) Rollout Overview
© 2023 SlidePlayer.com Inc. All rights reserved.