1. SST Communications, Inc. THE HERO’S JOURNEY: Legendary Leadership and Employee Engagement Handout Version

2. SST Communications, Inc. Agenda This is your call to adventure This is your call to adventure Leadership Leadership Introduce The Hero’s Journey Introduce The Hero’s Journey Leadership Model Leadership Model Skill Transfer Skill Transfer Practical Application of The Hero’s Journey Practical Application of The Hero’s Journey 09:20

3. SST Communications, Inc. The Imbalance Without a problem heroes are not needed. Some imbalances in your world may include. Without a problem heroes are not needed. Some imbalances in your world may include. Room to improve Retention Room to improve Retention Room to improve Compliance Room to improve Compliance Room to improve Quality Room to improve Quality Room to improve Financial Performance Room to improve Financial Performance Room to improve Growth Room to improve Growth

4. SST Communications, Inc. THE HERO’S JOURNEY The Call to Adventure Supernatural Aid Crossing First Threshold The Trials The Prize The Return

5. SST Communications, Inc. Gallup Q12 Do I know what is expected of me? Do I know what is expected of me? Do I have the materials and equipment I need to do my work right? Do I have the materials and equipment I need to do my work right? Do I have the opportunity to do what I do best every day? Do I have the opportunity to do what I do best every day? In the last seven days, have I received recognition or praise for doing good work? In the last seven days, have I received recognition or praise for doing good work? Does my supervisor, or someone at work, seem to care about me as a person? Does my supervisor, or someone at work, seem to care about me as a person? Is there someone at work who encourages my development? Is there someone at work who encourages my development? At work, do my opinions seem to count? At work, do my opinions seem to count? Does the mission of my company make me feel my job is important? Does the mission of my company make me feel my job is important? Are my co-workers committed to doing quality work? Are my co-workers committed to doing quality work? Do I have a best friend at work? Do I have a best friend at work? In the last six months, has someone talked to me about my progress? In the last six months, has someone talked to me about my progress? This last year, have I had opportunities at work to learn and grow? This last year, have I had opportunities at work to learn and grow? The Q 12 items are protected by copyright of Gallup, Inc., 1993-1998. All rights reserved.

6. SST Communications, Inc. The Hero’s Journey Call to Adventure * Recruitment Strategies *Customer Service *Succession Planning *Reaching Across Silos for Shared Best Practices Supernatural Aid * Effective Orientation *Customer Mentor *Performance Evaluations – Skill Transfer * Rounding Crossing First Threshold * Leaving Orientation *Customer Engagement *Commitment to Journey The Trials * Allow Them to Succeed/Fail *Additional Amulets The Prize * Clearly Defined Excellent Service Experience & Employee Retention The Return * Make them FAMOUS Staff & Customers

7. SST Communications, Inc. Joseph Campbell: “A Hero is someone who has given his or her life to something bigger than oneself.” “A Hero is someone who has given his or her life to something bigger than oneself.” “Follow your bliss and doors will open where there were no doors before.” “Follow your bliss and doors will open where there were no doors before.” “The big question is whether you are going to be able to say a hearty yes to your adventure.” “The big question is whether you are going to be able to say a hearty yes to your adventure.”

8. SST Communications, Inc. Contact Information SST Communications, Inc 2178 N. Maplewood Chicago, IL 60647 312-656-5882 www.sstcommunications.com mangrum887@aol.com