1. Building a Strong Credit Foundation to Enhance Collection of Receivables Don Leaman Credit Manager Trion, Inc.

2. Collecting Information on New Customers Credit Application (attachment ) Trade References (attachment ) Dun & Bradstreet 800-627-3867 National Assoc. of Credit Management – National Wholesale Nursery Products Group – Michele Hamby V-P 281-228-6160 » mhamby@macnsouthtexas.org mhamby@macnsouthtexas.org

3. Collecting Information Experian, Equifax Customers Website Project Information Sheet

4. Setting Credit Terms & Limits Ask customer what it is he is going to buy and how much at anyone time. Compare customer wants to experiences of trade creditor. Alternatives to open credit – CIA, Half & Half, progress payments. Lien Rights & Surety Bonds

5. Types of Payment Methods ACH - Automatic Check Handling Wire Transfer Lock Box Checks No Payments to be sent to supplier’s physical address. Credit card payments

6. Customer PO’s & Invoices No discrepancies in the PO”s Review invoices for Accuracy before mailing. Email or fax invoices Issue invoices in a timely manner

7. In House Collection Process Get to know your customer well especially the accounts payable people. Build a relationship. Print aging the first and fifteenth Call those accounts that have 60+ day old invoices outstanding. Follow up weekly. Hold up new shipments when existing orders are 60 days old. Work invoices that have been short paid. At 90 days past due send 10 day demand letter. Attachment At 120 days send to outside collection agency, NCS, Robert Clark