1. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com A Knowledge Innovation TM Project Proposal Technical Support and Knowledge Exchange Network June 2005, RITSEC

2. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Thank you The following course work and project proposal was created as part of the "KEN Practitioner Certification Course“ delivered at RITSEC, Cairo in collaboration with Entovation Internation Ltd. The Knowledge Innovation Assessment Methodology was developed and is copyrighted by Debra M. Amidon (www.entovation.com)www.entovation.com A special thank you for their support is given to: –The Egyptian Ministry of Administrative Development –RITSEC Management Hisham Sherif Mahmood Rezk Effat El-Shooky –RITSEC Staff Sophia Korayem (Local project management) Amin Lotfy (Local project management and facilitation) Ahmed Sobky (Local project management and facilitation) Neven Noshy (Local IT support) –International supporters Debra Amidon, Entovation International Ltd www.entovation.com (Content expert)www.entovation.com Oliver Schwabe, Eurofocus International Consultants Ltd, www.euro-focus.com (Facilitator)www.euro-focus.com –The project mentor (Mohamed Atiya) and the whole participant group

3. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Prepared by Hend Nassar Information and Computer Center Egyptian Environmental Affairs Agency Ministry of State for Environmental Affairswww.eeaa.gov.eg

4. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Agenda 1. Executive Summary 2. Project Description 3. Assessment Results 4. Decision Requested

5. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Background The main function of the ministries’ IT departments is the establishment of information systems, providing hardware and software facilities, maintaining and developing them so as to be able to treat and analyze information and disseminate reports to all concerns. Information Systems have come to present a primary tool within ministries, for the planning and decision making processes, as well as the dissemination of information. A large number of applications, including executive level applications have been initiated and supported within the scope of the IT departments. These applications require continuous enhancement and modification, in addition to the new systems introduced.

6. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Executive Summary Problem: Within ministries’ IT departments: - Some technical problems (IT, software, hardware) take longer time to be solved, as we are mostly depending on the internet search to find solution. - Some technical areas need more training/guidance. Solution: A Technical Support and knowledge Exchange Network between IT departments in ministries. Help! !

7. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Project Description The Technical Support and knowledge Exchange Network aims at building a knowledge exchange platform between IT departments in ministries, where employees can easily share knowledge, experiences, problems and innovative solutions, and discuss the new trends and opportunities in the IT field. The Network will be managed by a committee with representatives from all the ministries.

8. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Expected Financial Value Reducing the budget required for special technical support and consultative activities. Reduced budget required to buy ready made services, products, templates, and guides, as more initiatives supported and coordinated among the ministries. Reduced costs of conducting and/or repeating unnecessary education and training programmes. Reduced costs associated with the use of cost effective tools for communication and collaboration.

9. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Expected Non-Financial Value Reduced time required to solve problems. Collaborative researches and findings. Continuous learning and knowledge exchanged. Improved channels of communication. Improved performance/services of the IT departments. Creating shared vision and responsibility. Exchanged services across ministries. Best use of available competencies/resources. Improved relationships with customers/users. New ideas/contributions encouraged.

10. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Measurement of non-financial value Reduced number of delayed projects/activities. Increased number of joint events/activities. Increased number of new services provided. Increased number of new ideas and Initiatives. Increased participation and contributions. Feedback from stakeholders/customers/users.

11. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Key Proposed Activities Forming a committee with representatives from the IT departments of the ministries, to manage and coordinate the network activities and to promote the innovation process within ministries. Organizing regular events (meetings, forums, workshops, and presentations) for sharing experiences, latest initiative, contributions, ideas for improving business strategies, and for promoting knowledge-base and value added services and products.

12. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Key Proposed Activities Building a web site for the network, as the knowledge sharing infrastructure. Developing a map of expertises within ministries’ IT departments, and identifying groups of complementary competencies, for mutual technical support and joint researches. Reviewing and evaluating the network’s plans/ activities regularly, and submitting an annual report to the ministers.

13. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Resources Required IT experts within ministries. Technical team (research, database, web, network). Technical infrastructure. Facilities. All ministries are kindly requested to contribute and share resources required for the network.

14. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Time Required 6 months Total time: 6 months (for establishing the network) Phases within the toal time: - Informing ministries about the network. - Gathering information from the IT departments. - Developing a map of IT expertise. - Forming the management committee. - Formulating the mandate and business plan of the network. - Developing a schedule for activities. - Building the network web site.

15. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Organizational Readiness We think all ministries will endorse the idea, and they will be ready to contribute. All the ministries have an IT department or another department acting as the IT focal point, they have IT specialists, infrastructure, and facilities, and are ready to start a collaborative project for sharing knowledge.

16. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Success Criteria Improved performance/services of the IT departments. Improved skills (leadership, technical) among employees. Increased number of new ideas/initiatives implemented. Improved collaboration and increased joint activities between ministries. Increased demand on the services of the network. Increased participation and contributions in the network's activities and web site. Customers/Users and stakeholders success.

17. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Projected Start Date Tactical (3-5 months)Tactical (3-5 months) For preparations and coordination between ministries.

18. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The Assessment Results Collaborative Process Leadership / Leverage Market Image Market Penetration Products/Services Market Positioning Technology / Internet Learning Network Education / Development Performance Measures

19. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The Detailed Results Collaborative Process 39 Performance Measures 2.48 Education / Development 4.57 Learning Network 1.79 Market Positioning 67.5 Products / Services 58 Market Penetration 5.27.2 Market Image 5.57 Leadership / Leverage 39 Technology / Internet 48

20. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Priority Group 1 Dimensions Learning Network Collaborative Process Leadership / Leverage Performance Measures Technology / Internet

21. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Improvement Goal Priority Group 1 Establishing the infrastructure for sharing information and knowledge among the network of ministries and stakeholders to achieve a common vision and joint success.

22. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Project Suggestion Priority Group 1 Forming a Knowledge and IT Committee to foster collaboration and knowledge exchange, to promote leadership roles internally and externally, and to promote the innovation process within ministries. Building a web site for the network, to facilitate communication and sharing of information and knowledge among ministries and stakeholders. It should also serve as a media for stimulating innovation among the network participants, and for building a common vision. Creating a new position "Performance follow-up officer" within the scope of committee to identify processes for measuring tangible and intangible competencies/resources within the IT departments, and it will be dedicated to employees’ success in the workspace.

23. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Priority Group 2 Dimensions Education / Development Products / Services Market Penetration Market Positioning Market Image

24. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Improvement Goal Priority Group 2 Improving learning practices, and making the best use of knowledge and competencies within ministries, to produce value added services and products.

25. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Project Suggestion Priority Group 2 Awareness programmes will be conducted for promoting day-to-day learning responsibility across employees. And creating a “Learning for Development” corner on the web site, where employees can elaborate on their learning experiences and can contribute their ideas/suggestions for improving their workspace. Assessing customers needs, for improving services quality and creating more value added services and products. Analyzing the current services provided by the ministries IT departments, to assess the possibilities of standardizing, bundling or unbundling services, and producing templates, guides… to be used by other ministries, as a way for exchanging services among ministries. Evaluating existing strategic alliances of ministries’ IT departments, and developing strategies for future evolution and creation of more alliances. In addition to establishing a system for capturing learning from partner interactions, and sharing the lessons learnt across the network.

26. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Definition: Collaborative Process A continuous dialogue between the ministries should be in place, to share expertise and knowledge.

27. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Collaborative Process Urgent (address immediately) –There must be an identified contact person for the overall innovation process in my organization. –There must be a cross-organizational leadership support for this contact person. –The innovation process within my organization should be a collaborative venture involving all levels of personnel. –All of my organization’s stakeholders (investors, customers, suppliers) should be involved in the innovation process. –My organization’s business strategies should be aligned to maximize results of a successful innovation process.

28. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Collaborative Process Important (address within 3 months) –An explicit innovation process must exist within my organization. –My organization’s innovation process must be capable of supporting the development of innovation from idea creation through commercialization. –The resources and tools which have been allocated to the innovation process within my organization must be adequate to ensure efficient operation of the process. –The criteria for measuring the success of innovations within my organization must be clearly defined.

29. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The ideas Establishing a coordination section within IT departments of the ministries to manage the collaboration process. Regular meeting and workshops between Heads of the IT departments of the ministries. Developing and signing a Cooperation Protocol between the IT departments of the ministries. Forming a knowledge and IT Committee with representatives from the IT departments of the ministries, to foster collaboration and exchange of knowledge, to discuss the new trends and opportunities in the IT field, and to follow-on the innovation process within ministries.

30. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The small project suggestion Knowledge and IT Committee: A committee will be formed with representatives from the IT departments of the ministries, to foster collaboration and knowledge exchange, to discuss problems faced and innovative solutions, to discuss the new trends and opportunities in the IT field, and to promote and follow-on the innovation process within ministries.

31. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Definition: Performance Measures The knowledge and IT committee should measure and evaluate the competencies (tangible and intangible) of the IT departments of the ministries in order to make the best use of and analyse the improvement in the services provided after the establishment of the Technical Support and Knowledge Exchange Network between them.

32. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Performance Measures Urgent (address immediately) –There must be an identified person who is responsible for performing the Assessment of Knowledge Innovation within the organization. –The organization’s performance measures must be designed to gauge both tangible and intangible indices. –The organization’s measurement systems should provide a means to promote value in the eyes of customers and stakeholders. –The instrumentation needed to ensure proper, consistent calibration over time should be in place. –The measurement process must be perceived within the organization as a learning activity. –Incentives should be in place within the organization which promote idea creation, responsible risk-taking, and application of inventions or concepts into development of products/services.

33. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Performance Measures Urgent (address immediately) –The organization must reward idea creation, responsible risk-taking, and development of innovations into products/services. –Processes must be in place within the organization to measure the organization’s intangible assets. Important (address within 3 months) –The organization’s business strategy must be clearly defined. –This business strategy must be clearly communicated within all levels of the organization.

34. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The ideas Regular meetings with users and customers to evaluate the IT department's performance and to elaborate on what they need to be improved to help them succeed in their work. A new position "Performance follow-up officer" should be created within the scope of the knowledge and IT committee to identify processes for measuring tangible and intangible competencies/resources within the IT departments. It should prepare a "Performance Report" with recommendations regularly and present it to the committee for discussions and adjustments of track. Establish an "Ideas Store" on the committee web site for employees in the IT departments to post their ideas and initiatives, their implementation status, and the support they need. Organize a "Best Initiative Price" for the best implemented initiatives that contributed to their departments' goals and strategies.

35. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The small project suggestion A new position "Performance follow-up officer" will be created within the scope of the knowledge and IT committee to identify processes for measuring tangible and intangible competencies/resources within the IT departments. It will be responsible for conducting the measurement within the ministries, and then prepare a "Performance Report" with recommendations regularly and present it to the committee for discussions and adjustments of track. It will be also responsible for tracking and managing the "Ideas Store" on the committee web site where employees in the IT departments are posting their ideas and initiatives, their implementation status, and the support they need, and present these requests to the committee.

36. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Definition: Education / Development Promoting and developing better education and learning practices within ministries that make use of the knowledge gained and encourage its sharing.

37. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Education / Development Urgent (address immediately) –Mechanisms must exist within the organization to capture “fugitive” or “tacit” knowledge. –Mechanisms must exist within the organization to evaluate the usefulness of “fugitive” / “tacit” knowledge to the organization. –Educational programs and processes within the organization must be learner-centered. –Teaching strategies used in the organization’s educational programs should provide for dynamic dialogue among participants. –The organization’s educational programs must be designed to include a variety of teaching strategies. –Allocation of organizational resources for education must be seen by management as an investment in the future value of the organization.

38. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Education / Development Urgent (address immediately) –All employees within the organization must view learning as an integral, day-to-day responsibility. –Systems must be in place within the organization to capture knowledge. –Systems must be in place within the organization to track the flow of knowledge. –Systems must be in place within the organization to incorporate knowledge in planning business strategy. Important (address within 3 months) –The location / locations where knowledge is created within the organization has / have must be identified. –The expanding global community must be utilized as a learning resource for personnel within the organization.

39. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The ideas Establishing Guidelines for education/training programmes within ministries’ IT departments, where we can promote for participants engagement within the learning process, the importance of discussions and dialogues, and the use of varieties of teaching strategies and methodologies (sessions, projects, discussions, researches…). Promoting day-to-day learning responsibility across employees in the ministries’ IT departments through an awareness programme.

40. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The ideas Building a “Learning for Development” corner on the knowledge and IT committee web site, where employees can elaborate on their learning experiences (ideas, lessons learnt, project proposals…) from the training they received within their ministries, the self studies and researches. They can also contribute their suggestions for improving their workspace, what their ministries can learn and benefit from these experiences, and how they can exchange knowledge gained with other employees within their departments and across the ministries. Studying the training required to be exchanged between ministries and organizing e-learning programmes.

41. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The small project suggestion Learning for Development: Awareness programmes will be conducted for promoting day-to-day learning responsibility across employees in the ministries’ IT departments. And a “Learning for Development” corner on the knowledge and IT committee web site will be developed, where employees can elaborate on their learning experiences (ideas, lessons learnt, project proposals…) from the training they received within their ministries, the self studies and researches. They can also contribute their ideas/suggestions for improving their workspace, what their ministries can learn and benefit from these experiences, and how they can exchange knowledge gained with other employees within their departments and across the ministries. The committee would then study the entries to that corner and develop suggestions and recommendations for the ministries to be considered in their planning activities.

42. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Definition: Learning Network Sharing information and knowledge among the network of ministries and stakeholders to achieve a common vision and joint success.

43. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Learning Network Urgent (address immediately) –The organization must have an effective worldwide presence. –The geographic centers should provide opportunities for dialogue and learning. –Communication systems must be in place to effectively promote cross-fertilization of knowledge between centers. –All participants in the “network” must share a common vision. –All participants in the “network” must have a shared purpose. –There must be incentives in place which encourage participation in the network. –There must be mechanisms in place to document the economic wealth of the network. –Communication within the network must be facilitated by computer/communications technology. –Centers of Excellence which recognize and leverage complementary competencies must be established within the network.

44. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The ideas Building a web site for the technical support and knowledge exchange network between the ministries' IT departments, to facilitate communication and sharing of information and knowledge among ministries and stakeholders. It should also serve as a media for stimulating innovation among the network, and for building a common vision among participants. Establishing Centers of excellence in various IT specializations between experts with complementary competencies within ministries. They will also act as groups of consultants that initiate and facilitate new ideas and initiatives implementation within ministries. Organizing awareness programmes to encourage participation of stakeholders in the technical support and knowledge exchange network and elaborating on the benefits and economic wealth of this network. Preparing an annual report on the economic impacts/benefits of the network within the scope of the knowledge and IT committee to be presented to the ministers.

45. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The small project suggestion Knowledge sharing infrastructure: The project aims at building a web site for the technical support and knowledge exchange network between the ministries' IT departments, to facilitate communication and sharing of information and knowledge among ministries and stakeholders. It should also serve as a media for stimulating innovation among the network participants, and for building a common vision among them. The project also aims at building online centers of excellence in various IT specializations between experts with complementary competencies within ministries. They will serve as joint groups of consultants that initiate and support new ideas/initiatives implementation within ministries.

46. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Definition: Market Positioning Initiating a system for gathering and analyzing market information, and making it available on time to decisions makers and employees, for better aligning strategies and priorities with validity in the marketplace.

47. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Market Positioning Urgent (address immediately) –These mechanisms and/or systems must be integrated into organizational strategies and policies. –The organization’s range of vision should consistently and accurately captures signals from diverse competitors (both current and future). –The role of “Information Technology Manager” must be re- defined as “Knowledge Manager,” or a comparable title. –Techniques must be developed within the organization to prioritize new business opportunities within the context of current strategy. –These techniques must be applied consistently so that insights can be compared and contrasted with validity in the marketplace.

48. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Market Positioning Urgent (address immediately) –The organization’s intelligence-gathering mechanisms must be sufficiently sensitive to capture critical information from non- traditional sources. –The organization’s intelligence-gathering system must be linked to the corporate library / information system. –Data obtained by the organization’s intelligence-gathering system must be quickly integrated (fed-forward) into the day-to-day operations of all personnel who have a need to know. Important (address within 3 months) –The organization must have mechanisms and/or systems in place to align the internal environment with the external environment.

49. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The ideas Conducting regular market research within the scope of the knowledge and IT committee, to identify current and possible future competitors, partners, customers…, and gather information from traditional/non-traditional sources, analyze the information, and recommend necessary alignment of current strategies and priorities with validity in the marketplace. Results should be reported regularly to the ministers. Building a database for market information, and integrate it within the information systems available in the ministries, to regularly store and update relevant information, and make it available to all employees who have a need to know within ministries. Regular exploring and analyzing new IT opportunities, prioritizing them according to current business strategies and validity in the marketplace.

50. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The small project suggestion Market Research: The project aims at conducting a “Market Research” on an annual basis within the scope of the knowledge and IT committee, to identify current and possible future competitors, partners, customers…, and gather information from traditional/non-traditional sources, analyze information and opportunities, and then recommend necessary alignment of current strategies and priorities with validity in the marketplace. Results should be reported and presented regularly to the ministers. The project also aims at building a database for market information, and integrate it within the information systems available in the ministries, to regularly store and update relevant information, and make it available to all employees who have a need to know within ministries.

51. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Definition: Products / Services Using knowledge and competencies available within the ministries IT departments to produce value added services and products.

52. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Products / Services Urgent (address immediately) –The organization must have the ability to create products and services to meet the unarticulated needs of the marketplace. –The organization must have the ability to create products and services to meet the unarticulated needs of the marketplace ahead of the competition. –The organization must have the ability to create products and services to meet the unserved needs of the marketplace. –The organization must have the ability to create products and services to meet the unserved needs of the marketplace ahead of the competition. –Unrealized competencies should exist within the organization (i.e., content and process) which could be used to develop unique, highly marketable products and services.

53. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Products / Services Urgent (address immediately) –Products and services which are currently being marketed to customers as part of the normal business sale could be either “unbundled” or “bundled,” and marketed at a premium. –Methods must exist within the organization to standardize some customized services, so that the revenues can be optimized. –The organization should follow product design principles and processes which emphasize the development of products and services which have embedded knowledge support. Important (address within 3 months) –The organization must set aside investment capital to fund and nurture a sufficient percentage of new ideas to stay ahead of the competition. –The organization should develop a sufficient percentage of new products and services each year to stay ahead of the competition.

54. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The ideas Creating a "Joint Innovation Fund" to be managed by the knowledge and IT committee to support the implementation of new IT ideas and services across ministries. Conducting users/customers needs assessments within the scope of the knowledge and IT committee through dialogues, discussions, feedback… with customers of the IT departments in ministries, to assess their unserved and unarticulated needs, for creating them value added services and products. Promoting the development of products and services which have embedded knowledge support within ministries IT departments. Analyze the current services provided by the ministries IT departments, to assess the possibilities of standardizing some services, bundling or unbundling other services, and producing templates, guides… to be used by other ministries, as a way for exchanging services among ministries.

55. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The small project suggestion Customers and Services Assessments: The project aims at conducting users/customers needs assessments (what makes them successful) within the scope of the knowledge and IT committee through dialogues, discussions, feedback… with customers of the IT departments in ministries, to assess their unserved and unarticulated needs, for creating them value added services and products. The project also aims at analyzing the current services provided by the ministries IT departments, to assess the possibilities of standardizing some services, bundling or unbundling other services, and producing templates, guides… to be used by other ministries, as a way for exchanging services among ministries.

56. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Definition: Market Penetration Extending the relationships of the technical support and knowledge exchange network with the ministries' stakeholders, partners, and customers for improved distribution of services.

57. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Market Penetration Urgent (address immediately) –The organization’s strategic alliance process must define new rules of participation. –The organization’s strategic alliance process must define measurable activities and standards of performance. –The organization must have strategies in place for capturing learning from partner interactions, in addition to reaping the traditional return on investment. –Within its network of strategic alliances, the organization should maintain a balance between cooperative and collaborative relationships. –The organization must have strategies in place to monitor the strategic alliances of its partners. –The organization must have strategies in place to monitor the strategic alliances of its competitors.

58. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Market Penetration Important (address within 3 months) –The organization must use alternative channels of distribution for its products and services. –The organization’s view of the “enterprise” should include stakeholders, partners, and customers. –The organization should define a map of its existing network of strategic alliances. –The organization should define its plans for future evolution.

59. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The ideas Establishing a system that maps existing strategic alliances of all ministries’ IT departments, in addition to the methods and standards for evaluating these alliances, and developing strategies for future evolution and creation of more alliances. Identifying detailed descriptions of the strategic alliances of ministries’ IT departments, for maintaining a balance between cooperative and collaborative relationships/activities. Extending the view of the “technical support and knowledge exchange network” to include ministries’ IT departments' stakeholders, partners, and customers. Establishing a system for capturing learning from partner interactions, and sharing the lessons learnt across the network. Establish a system for monitoring the strategic alliances of partners and competitors.

60. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The small project suggestion Strategic Alliances Management System: The project aims at establishing a system that maps existing strategic alliances of all ministries’ IT departments, in addition to the methods and standards for evaluating these alliances, and developing strategies for future evolution and creation of more alliances. The project also aims at establishing a system for capturing learning from partner interactions, and sharing the lessons learnt across the network.

61. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Definition: Market Image Contributing to the creation of a positive perception among stakeholders/ users/ customers about the competencies/ services of the Technical Support and knowledge Exchange network.

62. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Market Image Urgent (address immediately) –The organization’s advertising must convey a balanced message regarding its current position and its future direction. –The organization must have strategies in place to assess receptivity to new, untested ideas within the marketplace ahead of the competition. –The organization’s advertising messages must be based upon knowledge-based competencies, instead of product attributes. –The organization’s image campaign must be sufficiently multifaceted to penetrate existing markets. –The organization’s image campaign must be sufficiently multifaceted to create new markets.

63. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Market Image Important (address within 3 months) –The organization’s image campaign must be based upon its inherent capabilities. –The organization’s culture should support its marketing messages. –The organization’s competencies should support its marketing messages. –The organization’s advertising must define its uniqueness in the marketplace. –Within the organization, the difference between a marketing strategy and an advertising campaign must be clearly defined.

64. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The ideas Developing a market communication strategy for the Technical Support and knowledge Exchange network. Organizing regular advertisement activities (campaigns, advertisement on the ministries web sites, Newsletters…) within the scope of the knowledge and IT committee. Making an agreement with the ministries to include a brief introduction of the network within their contributions (presentations…) in the national, regional and international events. Preparing questionnaires, feedback forms… to assess the feedback/comments of the stakeholders, users and customers to the network's new ideas and initiatives.

65. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The small project suggestion Market communication channels: The project aims at developing a market communication strategy for the Technical Support and knowledge Exchange network, taking into considerations that the messages should reflect the culture, capabilities, competencies, current position and future directions of the network, in addition to defining the different channels for advertisement activities and developing a slogan for the network to be used in these activities. The project also aims at organizing regular advertisement activities (campaigns, advertisement on the ministries web sites, Newsletters…) within the scope of the knowledge and IT committee.

66. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Definition: Leadership / Leverage Guiding and inspiring more leaders and employees within the ministries' IT departments for better business opportunities.

67. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Leadership / Leverage Urgent (address immediately) –As an organization leader, you should define your sphere of influence within the world community. –As an organization leader, you should have effective strategies in place to apply your competencies in the marketplace. –As an organization leader, you should have developed internal mechanisms to codify expertise in ways that enhance the organization’s business performance. –As an organization leader, you should have developed internal mechanisms to feed-forward expertise in ways that enhance the organization’s business performance. –As an organization leader, you must put mechanisms in place to reward employees for sharing knowledge and expertise.

68. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Leadership / Leverage Important (address within 3 months) –As an organization leader, you must define your sphere of influence within the industry. –As an organization leader, you must define your sphere of influence across sectors (e.g. government, industry, education, or non-profit). –As an organization leader, you must have effective strategies in place to disseminate your knowledge to the marketplace. –As an organization leader, you must use multiple strategies to enhance your own intellectual leadership. –As an organization leader, you must use the knowledge gained from external leadership activities to develop new internal business strategies.

69. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Leadership / Leverage Important (address within 3 months) –As an organization leader, you must develop internal mechanisms to capture expertise in ways that enhance the organization’s business performance. –As an organization leader, you should perceive external leadership activities as integral to the business. –As an organization leader, you must put mechanisms in place to legitimize employees’ sharing of knowledge and expertise. –As an organization leader, you must put mechanisms in place to encourage employee’s sharing of knowledge and expertise.

70. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The ideas Developing a mechanism for disseminating knowledge and competencies between the leaders within the committee and the ministries' IT departments' leaders and employees. Developing a mechanism to capture, codify and feed-forward expertise within the ministries' IT departments to enhance the ministries' performance. Developing a mechanism to legitimize, encourage, and reward employees sharing of knowledge and competencies across the technical support and knowledge exchange network. Promoting the participation and contribution of the leaders within the national and international events concerned with the development /advancement in the IT field, and then making the best use of these experiences in innovating their organizations' business strategies.

71. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The small project suggestion Promoting Leadership Roles Internally and Externally: The project aims at organizing regular events (forums, workshops…) within the scope of the knowledge and IT committee for ministries' IT departments leaders and employees, to promote leadership roles within organizations (inspiring their subordinates, moving their organization forward…) and externally (capitalizing their organization business opportunities…). During these events, leaders within the committee will also give presentations about their experiences, their latest initiative, their contributions within national and international events, and their ideas for improving business strategies, as a way for disseminating their knowledge and competencies across ministries.

72. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Definition: Technology / Internet Using the technology / Internet as an infrastructure for knowledge exchange across ministries boundaries and for promoting optimal innovation.

73. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Technology / Internet Urgent (address immediately) –Collaboration and interaction of employees across organizational boundaries must be tracked. –Collaboration and interaction of employees across organizational boundaries must be measured in terms of value-added contributions. Important (address within 3 months) –A network of expertise should exist within the organization to provide assistance to employees in the areas of technology, organizational behaviour, and general information about the business. –The persons comprising the network must be easily identified by employees. –Within the organization, roles must be clearly defined to motivate optimal innovation.

74. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Technology / Internet Important (address within 3 months) –Within the organization, career paths must be developed to motivate optimal innovation. –Within the organization, incentives/rewards must be built into the system to motivate optimal innovation. –Within the organization, technology must be perceived as an enabler, rather than an end in itself. –Within the organization, innovative ideas must be well-received. –Within the organization, the focus for project initiation must be clearly identified. –Technology must be used within the organization to promote collaboration between employees who work in different areas. –The organization should use cyberspace as a learning tool.

75. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Technology / Internet Continue (keep supporting) –Within the organization, there must be a well-defined technical infrastructure. –Within the organization, there must be a well-defined managerial infrastructure. –The most current advances in information technology must be in use within the organization. –The organization must have sufficient flexibility to capitalize on the benefits of current information technology.

76. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The ideas Conducting regular researches and presentations on the most current advances in information technology and how they could be applied in ministries’ IT departments, within the scope of the knowledge and IT committee. Developing a map of expertises within ministries’ IT departments, and form groups of related fields. Building communication and collaborations tools on the technical support and knowledge exchange network web site, for better knowledge exchange and mutual technical support. Interactions on the web site will be tracked and measured in terms of contributions between employees across ministries boundaries. And as a way to motivating employees for optimal innovation, a “best contribution” corner will be built on the web site for a list of employees with the best contributions (biography…).

77. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The ideas Promoting and guiding the building of intranets within ministries, where employees who work in different areas can collaborate and exchange knowledge. Designing the network web site as a learning tool, where employees in IT departments can learn from each other experiences, from customers interactions/feedback, and the useful information and guides available in their fields.

78. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The small project suggestion The technical support and knowledge exchange network web site: The project aims at designing the technical support and knowledge exchange network web site as a learning tool, where employees in IT departments can learn from each other experiences, from customers interactions/feedback, and the useful information and guides available in their fields. The project also aims at developing a map of expertises within ministries’ IT departments, and form groups of related fields. In addition to building communication and collaborations tools on the technical support and knowledge exchange network web site, for better knowledge exchange and mutual technical support among these groups of expertises. Interactions on the web site will be tracked and measured in terms of contributions between employees across ministries boundaries. And as a way to motivating employees for optimal innovation, a “best contribution” corner will be built on the web site for a list of employees with the best contributions (biography…).

79. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Decision requested The ministry of administrative development are kindly requested to initiate and support the project within the scope of National E-Government Programme.

80. Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Thank You