1. Deal with the Residue The Sustainable Way INTERGON Dr Lionel Boxer CD September 2005 lionel.boxer@rmit.edu.au intergon.net Centre for Management Quality Research Royal Melbourne Institute of Technology Accepting The Sustainable Way Sustainable Living Festival 17 February 2006 Dr Lionel Boxer CD lionel.boxer@rmit.edu.au Centre for Management Quality Research Royal Melbourne Institute of Technology

2. Deal with the Residue The Sustainable Way INTERGON Dr Lionel Boxer CD September 2005 lionel.boxer@rmit.edu.au intergon.net Centre for Management Quality Research Royal Melbourne Institute of Technology 1999 It seemed that some managers helped their people to do their jobs and other managers didnt. then I remembered Philip Crosbys Quality Man video I guess I worked for 15 years before I realised that management is there to help you. I always thought that management was a punishment from God.

3. Deal with the Residue The Sustainable Way INTERGON Dr Lionel Boxer CD September 2005 lionel.boxer@rmit.edu.au intergon.net Centre for Management Quality Research Royal Melbourne Institute of Technology Quality If Sustainability Sustainability is all about conformance to requirements Then

4. Deal with the Residue The Sustainable Way INTERGON Dr Lionel Boxer CD September 2005 lionel.boxer@rmit.edu.au intergon.net Centre for Management Quality Research Royal Melbourne Institute of Technology On page 3 you will notice two questions: Who challenges the sustainable way and why do they do so? How can these challenges be overcome? At the end of my presentation you should be able to answer these in your own words.

5. Deal with the Residue The Sustainable Way INTERGON Dr Lionel Boxer CD September 2005 lionel.boxer@rmit.edu.au intergon.net Centre for Management Quality Research Royal Melbourne Institute of Technology We need to deal with sustainability issues by speaking with people. PositionStory-line Speech Acts Conversation Positioning Theory Storyline: Sustainability must be dealt with. Position: Your authority to take action. Speech Acts: Use of illocutionary force.

6. Deal with the Residue The Sustainable Way INTERGON Dr Lionel Boxer CD September 2005 lionel.boxer@rmit.edu.au intergon.net Centre for Management Quality Research Royal Melbourne Institute of Technology The other part of my framework is mood. Mood is composed of: Rights Duties Moral Order Actions You could say that mood is a description of culture. Duties & Obligations Local Moral Order Public & Private Actions Local System of Rights

7. Deal with the Residue The Sustainable Way INTERGON Dr Lionel Boxer CD September 2005 lionel.boxer@rmit.edu.au intergon.net Centre for Management Quality Research Royal Melbourne Institute of Technology I believe that: The reality we communicate within is created by ourselves and others. We each have an ability to alter that reality. Local System of Rights Duties & Obligations Local Moral Order Public & Private Actions

8. Deal with the Residue The Sustainable Way INTERGON Dr Lionel Boxer CD September 2005 lionel.boxer@rmit.edu.au intergon.net Centre for Management Quality Research Royal Melbourne Institute of Technology Two people meet – speak – impose their view. Each conversation has an impact on reality. Cumulative impact. 100,000 people SLF … So What?

9. Deal with the Residue The Sustainable Way INTERGON Dr Lionel Boxer CD September 2005 lionel.boxer@rmit.edu.au intergon.net Centre for Management Quality Research Royal Melbourne Institute of Technology How do you feel if you sit at a table that wobbles? Do you try to level off one leg – fold a piece of cardboard and stuff it under the shortest leg? Local System of Rights Duties & Obligations Local Moral Order Public & Private Actions Align mood by adjusting one of the four components.

10. Deal with the Residue The Sustainable Way INTERGON Dr Lionel Boxer CD September 2005 lionel.boxer@rmit.edu.au intergon.net Centre for Management Quality Research Royal Melbourne Institute of Technology Local System of Rights Duties & Obligations Local Moral Order Public & Private Actions Underlying Mood Field of Power Underlying Mood Story-line Positions Conversation Speech Acts Knowledge (truth) Moral Agent (ethics) personal force Self Knowledge (truth) Moral Agent (ethics) personal force Other CEOs who deal with sustainablility well Clearly understand mood align the mood by adjusting one or all of these four components. They speak with people.

11. Deal with the Residue The Sustainable Way INTERGON Dr Lionel Boxer CD September 2005 lionel.boxer@rmit.edu.au intergon.net Centre for Management Quality Research Royal Melbourne Institute of Technology The interaction of each of these components generates a social phenomena: I call it a mood I only have 50 minutes today. So, I will only discuss Rights Rights is most important – get that correct and …

12. Deal with the Residue The Sustainable Way INTERGON Dr Lionel Boxer CD September 2005 lionel.boxer@rmit.edu.au intergon.net Centre for Management Quality Research Royal Melbourne Institute of Technology People perceive they have certain rights. Problem if rights are at odds with organisation. Leaders challenge inappropriate rights. The system …! Rights

13. Deal with the Residue The Sustainable Way INTERGON Dr Lionel Boxer CD September 2005 lionel.boxer@rmit.edu.au intergon.net Centre for Management Quality Research Royal Melbourne Institute of Technology If recalcitrants are let alone the sustainable way will not happen. What about the recalcitrants? Leaders need to envisage a future state of affairs and then attract others to that vision. Leaders need to notice the current situation. What do people think they can get away with doing in order to maximise their remuneration? If the system continues to reward people for not following the sustainable way then the sustainable way will not happen.

14. Deal with the Residue The Sustainable Way INTERGON Dr Lionel Boxer CD September 2005 lionel.boxer@rmit.edu.au intergon.net Centre for Management Quality Research Royal Melbourne Institute of Technology The recent Cole Inquiry into bribery and corruption The system – underlying mood – rewards kickbacks. People will lose money if they do not accept kickbacks. On 30 January The Age reported: The commission of inquiry probing … murky deals … has revealed further details … to show … a culture of kickbacks. Should people have the right to accept kickbacks?

15. Deal with the Residue The Sustainable Way INTERGON Dr Lionel Boxer CD September 2005 lionel.boxer@rmit.edu.au intergon.net Centre for Management Quality Research Royal Melbourne Institute of Technology Deal with the Residue INTERGON Dr Lionel Boxer CD February 2005 lionel.boxer@rmit.edu.au www.intergon.net Centre for Management Quality Research Royal Melbourne Institute of Technology Questions? The Sustainable Way