1. The International Association of Movers (IAM) Sparking Future Innovation for the Global Moving Industry

2. History of the Association Founded in 1962 The first Annual Meeting was held in the living room of our General Counsel. 49 years later, the Association has grown to over 2,200 members IAM has members in over 170 countries

3. The red bars in the chart to the right reflect the attendance at each of IAM’s Annual Meetings since 1962. Note the steady increase in attendance and participation which can be mostly attributed to the growth in our international membership.

4. New Programs and Services Programs and Services Implemented Over the Past Decade The Receivable Protection Program (RPP) The IAM Young Professionals group (YP-35) The Alan F. Wohlstetter Scholarship Fund The Development of a Standardized Electronic Inventory The IAM Hall of Honor The International Shippers’ Association

5. IAM Strategy to Serve Members IAM to become “go to” authority involving moving and relocation across a global community Collaboration with other industry associations Expand outreach and education to U.S. Congress, Federal Agencies, EU, WCO, WTO, regulatory and enforcement authorities Influence policy on Security and Customs issues Develop programs and initiatives that will protect and cultivate the business of our members.

6. New Association Name

7. Reclassification of Membership Categories Previous NameNew Name ActiveGoverning AssociateCore AssociateSupplier* Before the re-classification, there were only two types of corporate memberships available: Active Associate * The supplier membership was created so as to distinguish Between companies engaged in the physical movement of household goods with those who provide Ancillary services to our industry.

8. IAM Governing Member Benefits 1.Participation in the governance of the Association 2.Two listings—alphabetical and geographical—in IAM print and online Membership Directories. 3.A 35-word description of your company’s services, products, or areas of expertise; a listing of your company’s licenses, affiliations, and certifications; and up to three (3) points of contact. 4.Three copies of IAM print Membership Directory 5. Three copies of the The Portal magazine 6.Three (3) free YP-35 memberships 7.Reduced initiation fee (25 percent) for Receivable Protection Program (RPP). 8.Early Bird Annual Meeting registration rate for all attendees regardless of registration date. 9.Discount (10 percent) on regular Exhibitor Fees at the Annual Meeting.

9. IAM Annual Meeting Denver, Colorado. IAM 49 th Annual Meeting Washington D.C. IAM 50 th Annual Meeting Vancouver, Canada Still Tentative but it’s the most likely destination First IAM meeting outside the U.S.

10. Enhancing Membership Value Establish greater membership protections – Stricter initial membership requirements will prevent unethical companies from joining IAM. Greater oversight on payment issues between members – Improved capacity to intervene on payment disputes – Intervention will induce better behavior. Rigorous tracking and detection of companies misusing IAM name and logo – Potential clients may choose these companies based solely on price and justify that decision because of their false affiliations with moving associations around the world. – FEDEMAC is aiding in this process.

11. The Receivable Protection Program (RPP) Insurance program for the membership How does it work? – IAM insures the commercial invoices of all IAM members. – If an IAM member goes out of business, a claim can be submitted for compensation. – If all conditions are met, the claimant will receive reimbursement. – At current participation levels, IAM can pay up to $4,000 USD per claim. – If more members sign up, we can increase the amount of money that we pay out per claim.

12. RPP Claims Payouts

13. Invoice Dispute Resolution Process New policy requested by our international members. RPP participants can bring any invoice dispute they have with another IAM member to the Association and we will intervene. RPP participants will be provided with a list of those IAM members who have been alleged to not be paying their invoices on the first Monday of every month. IAM will also work with the accused company if they have debts outstanding from other IAM members.

14. IAM Code of Ethics Established by the Association in 2008 Enforcement procedures were not developed though Over the past year, IAM has received several member requests to intervene on ethical disputes between members. Based on these requests, IAM leadership has formally resolved to establish the following in order to supplement the Code of Ethics: – IAM Ethics Taskforce – IAM Members’ Ethics Council – IAM Code of Ethics Enforcement Procedures More to Come On Ethics in the Panel Discussion

15. IAM Standardized Electronic Inventory What will the benefits of a Standardized Electronic Inventory be? 1.Costs will be reduced 2.Efficiency will be improved 3.Onerous governmental regulations will be mitigated TSA Air Cargo Ban European Advance Cargo Declarations The Importer Security Filing In each case, governments are looking for more information to determine exactly what is being shipped. 4.Automatic import of information from your operations team 5.Standard documents can be displayed in your own language and translated into your agent’s language simply. 6.Includes all details that are found in a typical household goods shipment.

16. IAM Standardized Electronic Inventory What data will be included in the Standardized Electronic Inventory: Total number of pieces loaded, received, and delivered Delivery instructions and delivery summary Inventory details (full description of each package including label number, barcode, package type, location at origin, packer’s name, pre-existing damages, appliance and fine arts details) Reference to document files accompanying the manifest in one file. The structure of the file is standardized and is language, platform, affiliation, and vendor neutral. Moreover, the standard defines global numeric codes for: o household item names o package types o modes of transport o locations o exceptions o exception locations

17. Development of Electronic Standards In the picture to the left, you can see examples of household items along with the corresponding numeric value for each item. As you can see, the HHG item code for aquarium is listed as 1.1170.

18. Development of Electronic Standards The picture to the left illustrates how a piece of fine art would be represented on an electronic packing list.

19. IAM Young Professionals (YP-35) Our primary goal is develop the next generation of leaders for our industry and the Association. – Placement of YP-35 members on each IAM Committee – Establish the Young Movers Leadership Summit to discuss the following: 1.Standardization of Moving Practices 2.Environmental Awareness 3.Enhancement of Industry Image 4.Philanthropic Efforts to Better Society 5.Education and Professional Development

20. Educational Opportunity Alan F. Wohlstetter Scholarship Fund (AFWSF) – Tuition assistance program for applicants studying logistics, supply chain management, or business. – 6 scholarships awarded yearly of $5,000 USD. – Available to any student who is interested – This year’s deadline to apply is July 1 st, 2011. – For more information, go to www.afwscholarship.orgwww.afwscholarship.org Mentoring Program in development

21. IAM Hall of Honor Established to acknowledge the efforts and successes of industry leaders – Exceptional and distinguished service to either their companies or the Association – Those who have worked to elevate the industry through of implementation of innovative practices. – To the right, Jim Thompson II, the Founder of Crown, accepts his induction into the IAM Hall of Honor.

22. Conclusion For more information on membership or IAM in general, please go to our website: www.IAMovers.org If there are any questions at all, please feel free to contact me. My contact information is as follows: Brian Limperopulos brianl@iamovers.org +1 703.317.9950