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LEADERSHIP BY DESIGN: COMMITTED TO STRONGER PUBLIC LIBRARY GOVERNANCE BY 2010 Catherine Biss, CEO Markham Public Library Markham: Population 276,000 6.

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Presentation on theme: "LEADERSHIP BY DESIGN: COMMITTED TO STRONGER PUBLIC LIBRARY GOVERNANCE BY 2010 Catherine Biss, CEO Markham Public Library Markham: Population 276,000 6."— Presentation transcript:

1 LEADERSHIP BY DESIGN: COMMITTED TO STRONGER PUBLIC LIBRARY GOVERNANCE BY 2010 Catherine Biss, CEO Markham Public Library Markham: Population 276,000 6 Branches 30,000, 23,000, 15,000 and 3,200 sq. ft) 20,000 sq. ft. in initial planning for opening in 2009.

2 LIBRARY IN 2010 Vital community role Fully merchandized for customer convenience Staff are customer service experts Technology is pervasive Open for customer convenience

3 GOVERNANCE Why Policy Governance? Clear framework for staff action. Focused outward.

4 RELATIONSHIP WITH COUNCIL Key information role re council issues. Contribute to local economic development. Libraries are civic and cultural centres.

5 STAFF RETENTION Trust Variety of projects Consultation Workload Employer of Choice Succession Planning


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