1. 1 E-Business in the New Millenium Solution Overview TelemetryTelemetry Field Force AutomationField Force Automation Business/Consumer: BrokeragesBusiness/Consumer: Brokerages

2. 2 Increasing Functionality of Service Packages Increasing Complexity of Offering Service Wireless Data Market Landscape ExtensionofDesktopExtensionofDesktop Business applications Query Messaging Filtered E-Mail Simple messaging m-commerce Interactive Alerts Alphanumeric Voice paging Numeric Acknowledgment Broadcast File transfers Data intensive applications Web graphics E-Mail & attachments

3. 3 Paging (FLEX) Increasing Functionality of Service Packages Increasing Complexity of Offering Service The Players Packet Data (e.g. Cingular GPRS, Edge) Packet Data (e.g. Cingular GPRS, Edge) Interactive Packet Data (Cingular Interactive- Mobitex) Packet Data (Cingular Interactive- Mobitex) Interactive Cellular (SMS & WAP) & Paging (ReFLEX) Cellular (SMS & WAP) & Paging (ReFLEX)

4. 4 Market Direction Interactive Market Space Target Markets Interactive Market Space Target Markets Enterprise Solutions Individual Solutions

5. 5 Market Direction Interactive Market Space Target Markets Interactive Market Space Target Markets Telemetry & Transactions Telemetry & Transactions Workgroup Mobile Professionals Workgroup Mobile Professionals Enterprise Solutions Field Force Automation Field Force Automation

6. 6 2002 Wireless Market Size: 9.5 million devices Enterprise: Telemetry & Transactions  Telemetry t Systems t Intelligent machines  Transactions t Replacement for fixed terminals t Mobile services  Telemetry t Systems t Intelligent machines  Transactions t Replacement for fixed terminals t Mobile services

7. 7 Customer Examples Telemetry Monitoring – –ABB – –Calsense Vending – –Datawave – –Real Time Data Home Delivery – –Brivo Security – –SafeLink – –Radscan Fleet Management – –Vetronix – –Computer Associates

8. 8 2002 Market Size: 11 million people Enterprise: Field Force Automation  Competitive advantage t Increased workforce productivity t Improved quality and timeliness of transactions t Reduced cost structure  Value t Mission critical t System integration  Competitive advantage t Increased workforce productivity t Improved quality and timeliness of transactions t Reduced cost structure  Value t Mission critical t System integration

9. 9 Customer Examples Field Force Automation Utilities – –Pacific Gas & Electric – –Virginia Power & Light Transportation – –Airborne – –FedEx – –American Freightways – –Ground – –Home Route Sales – –Physician Sales & Service – –Toshiba Medical – –Coca-Cola – –Pepsi Allied Field Service – –Office Equipment – –IBM – –Kodak – –Neopost – –Konica – –Appliances – –GE – –Sears – –Cable TV – –Media One – –Time Warner – –Telecom – –WorldCom – –Sprint – –BellSouth Auto Claims – –Progressive – –State Farm Public Safety – –California Highway Patrol – –New York City Office of Emergency Mgt

10. 10 Market Direction Interactive Market Space Target Markets Interactive Market Space Target Markets Telemetry & Transactions Telemetry & Transactions Workgroup Mobile Professionals Workgroup Mobile Professionals Enterprise Solutions Field Force Automation Field Force Automation Mobile Professionals Mobile Professionals Consumers Individual Solutions

11. 11 Drivers of m-commerce   Event or time driven   Services based on Your Location   Information on demand

12. 12 Fidelity InstantBroker   Groundbreaking m-commerce application   Strike price alert   BUY or SELL while mobile   Security   Groundbreaking m-commerce application   Strike price alert   BUY or SELL while mobile   Security

13. 13 View of the World Today TDMA Cingular TDMA Cingular ReFLEX SkyTel ReFLEX SkyTel iDEN Nextel iDEN Nextel CDMA Verizon, Sprint PCS CDMA Verizon, Sprint PCS GSM VoiceStream, Cingular GSM VoiceStream, Cingular RdLAP MDC 4800 Motient RdLAP MDC 4800 Motient Mobitex Cingular Interactive Mobitex Cingular Interactive

14. 14 Wideband CDMA Wideband CDMA CDMA 2000 “3XRTT” CDMA 2000 “3XRTT” 3 rd Generation Evolution of Technology Analog 1 st Generation GPRS 1XRTT EDGE 2+G2+G 2+G2+G TDMA GSM 2 nd Generation CDMA

15. 15 Handhelds  Requirements t Small t Easy to use t Long battery life t More intelligent t More powerful  Requirements t Small t Easy to use t Long battery life t More intelligent t More powerful

16. 16 Application Development Program   Support devices t t Multiple operating systems t t Multiple applications on a single device   Support devices t t Multiple operating systems t t Multiple applications on a single device   JAVA t t Write once, run anywhere t t Significant developer population t t Dynamic, flexible user configurations t t Over the air deployment of applets   JAVA t t Write once, run anywhere t t Significant developer population t t Dynamic, flexible user configurations t t Over the air deployment of applets

17. 17 Summary  Market trends t Business & consumers have different needs t Business & personal converged at the device t Voice & data converge on Cellphones & PDAs l Devices = lifestyle/workstyle choice t Initial applications are of high value  Technology t Internet Rules t It’s about applications  Market trends t Business & consumers have different needs t Business & personal converged at the device t Voice & data converge on Cellphones & PDAs l Devices = lifestyle/workstyle choice t Initial applications are of high value  Technology t Internet Rules t It’s about applications