1. Use with Export Practice & Management Fifth Edition by Alan Branch ISBN 1–84480–081–4 © 2006 Alan Branch Chapter 16 Electronic commerce and paperless trading

2. Use with Export Practice & Management Fifth Edition by Alan Branch ISBN 1–84480–081–4 © 2006 Alan Branch Topics covered in this chapter Introduction Electronic commerce Trends and drivers in the development of electronic commerce E Commerce – B2C best practise Website sales development Export software systems specification and outsourcing Bolero Case studies Summary salient points

3. Use with Export Practice & Management Fifth Edition by Alan Branch ISBN 1–84480–081–4 © 2006 Alan Branch Introduction Paperless trading has developed a new era in the conduct of international trade and is eliminating the intermediaries through the development of B2B and B2C. Electronic commerce The emergence of the computer literate management culture embraces three areas of activity: business to business, business to consumer and government to nation [that includes both businesses and citizens]

4. Use with Export Practice & Management Fifth Edition by Alan Branch ISBN 1–84480–081–4 © 2006 Alan Branch Trends and drivers in the development of electronic commerce A wide range of areas are examined. It is a fast moving market and through research keep up to date on the latest developments. E commerce – B2C best practice Note the ICC role in the development of e–commerce and the supplement to UCP 500 for electronic presentation eUCP and the UPC 600 revised edition in 2007 with an electronic communication input. Examine the strategy to redress any malaises which arise between B2C and the mechanism to handle customer complaints effectively

5. Use with Export Practice & Management Fifth Edition by Alan Branch ISBN 1–84480–081–4 © 2006 Alan Branch Website sales development Website sales is a growth market and it is essential to understand the seven areas examined on website management. Comprehend the website profile figure 16.1. Export software systems specification and outsourcing Note the three areas to consider when selecting an effective software system and the websites given for further research. An important area together with website sales development for the discerning exporter to comprehend.

6. Use with Export Practice & Management Fifth Edition by Alan Branch ISBN 1–84480–081–4 © 2006 Alan Branch Bolero Bolero has generated/ contributed with ICC and banks and traders to a vehicle of change in trade payments embracing paperless trading. Study closely the areas examined and comprehend figure 16.2. Visit the website to keep up to date. Case studies Analyse the four case studies and identify key points. Summary – salient points Study the key points made and the six point check list. Note the 11 – 14 participants in a single export – import process and the role of planning.

7. Use with Export Practice & Management Fifth Edition by Alan Branch ISBN 1–84480–081–4 © 2006 Alan Branch Key concepts Ensure you understand the following: Introduction – particularly role of paperless trading in 21 st century. Electronic commerce especially the three areas of business activity. Trends and drivers in the development of electronic commerce and research further areas. E–Commerce – B2C best practice – very important to fully understand.

8. Use with Export Practice & Management Fifth Edition by Alan Branch ISBN 1–84480–081–4 © 2006 Alan Branch Website sales development criteria and seven areas examined. Export software systems specifications and outsourcing and export software selection criteria. Bolero and general appraisal of its role/criteria. Case studies and key points in each. Summary – salient points and the six point check list.