1. Implementation of GRN’s in Europe Lessons Learned from Various Nationwide Projects Maarten Tijssens, TetraNed

2. Agenda l Technologies m TETRA (open standard) m Tetrapol (proprietary system) l Various projects in Europe l Lessons learned l Questions

3. Technologies: User choice l Technology choices: m TDMA 25kHz systems m Tetrapol m CDMA MHz networks m APCO 25 m Traditional FM 25/12.5/6.25kHz m MESA broadband m GSM l Conclusion: TETRA … the economic higher capacity solution that can be customised to meet users’ needs

4. Countrywide Projects in progress Likely to be TETRA No known/firm Project Progress Countrywide network TETRA Regional Network TETRA Countrywide network TETRA under implementation Tender process Countrywide networks Likely to be TETRA European Public Safety Networks Tetrapol Network

5. Various projects in Europe l There are various projects in Europe, a.o.: m Austria m Belgium (Astrid) m Greece m Finland (VIRVE) m Netherlands (C2000) m United Kingdom (Airwave) m Others ã Portugal ã Hungary ã Russia ã Germany ã Italy ã South Africa

6. Disasters have often been Major Motivators l Netherlands m Fireworks disaster & Disco Fire l Norway m Train accident in 2000, followed by several marine accidents l Sweden m Disco Fire & EU Summit in Gothenburg l United Kingdom m Train accidents at Clapham, Kings Cross and disaster at Hillsborough stadium l September 11th attacks were 'experienced' worldwide m Interoperability is getting more attention than ever m It is becoming inconceivable to plan for non- interoperability

7. What have all the projects in common? l Open Standard or Proprietary System? m Tetra or Tetrapol l Private or Public Network m Government Owned-Government Operated (GO-GO) ã C2000 and Virve m Government Owned-Company Operated (GO-CO) ã ASTRID m Company Owned-Company Operated (CO-CO) ã AIRWAVE and Austria l Professional or Commercial System m Tetra or GSM/UMTS or CDMA l One Tetra Infrastructure supplier, most have several terminal suppliers l Level of Coverage l Sharing? m All emergency services (Police, Fire, Ambulance)?

8. Advantages of Sharing one Infrastructure l Operational m One homogenious system - One system for users to be trained on – One seamless system with equal service for all users - Same QoS. l Cost m One Network Management system – One provissioning system – One security system – One system to maintain and spare parts. l Environmental benefits l Spectrum efficiency l Affordable resilience m Required redundancy can be designed into professional systems l Physical security of sites l Opportunity for shared control rooms

9. Belgium (Astrid) l Supplier: m Nokia supplier of infrastructure m Cleartone, Motorola, Nokia, Sepura, Teltronic terminals – 20,000 in operation. m Centralized control rooms. l Remarks: m Decided initially to use own sites and build new towers ã Delays in getting operational largely because of problems with site acquisitions m Coverage needs have changed – in-door coverage required.

10. Greece l MoD purchased system for Olympics – will be the basis for nationwide roll-out. m System used by government agencies m Second system used for games officials and public transport l System implemented in less than 8 month l Motorola provided infrastructures and Frequenties half of the control consoles l Nokia / Motorola / Sepura provided terminals for the two operational systems during the Olympics. l Highly successfull with more than 12,000,000 calls during the 3 weeks.

11. UK (Airwave) l Progress m Initial delays due to problems with site acquisitions m Foot and mouth epidemic delayed progress l Status m But - network completed on time m 3500 sites operational m > 100,000 terminals in operation from 4 terminal vendors – expected to grow to > 200,000 terminals l Ambulance Authorities in tender process m Will join the Airwave network for Interoperability l Fire Authorities in tender process m Airwave or Tetrapol? results expected in October

12. The Netherlands: Why C2000? l In the past: m Approx. 100 networks m Analogue technology m Separate GSM & Radio m Separate frequencies m Mono-discipline m Limited coverage m Voice/Data m Can be eavesdropped l C2000: m One network m Digital technology m ‘Telephony on portable’ m Talk groups m Multidisciplinary m Nation-wide coverage m Voice & Data m Untappable m Individual calls m International m ‘Schengen compliant’

13. Introduction to C2000 l First nation-wide, multidisciplinary network l Network Deployment with amazingly high level of ambition m reorganisation of forces ã from app. 80 separate, dissimilar regions to 26 congruent regions m consolidation of control rooms and m introduction of new C&C systems l Dutch governmental situation m high levels of local autonomy m consensus culture m complex financing constructions m existing high quality networks m political distrust of major infrastructure projects l Press hostile to C2000 from the beginning

14. Key figures l TETRA Infrastructure (Motorola Dimetra) m Intended for Police, Fire and Ambulance m Switches: 15 zones, 1 fall-back and 2 test m Antenna-sites/base stations: 450 + ã height: 52,5 meters ã new vs. old = 85:15 v NB: No problem with site acquisitions (special law) m 95% nation-wide coverage ã portable–on-the-hip, outside l Paging (Flex) Infrastructure m Predominantly for (voluntary) firemen m Switches: 1 operational, 1 fall-back and 2 test m Antenna-sites: same as TETRA

15. Consolidation and Convergence l Safety regions m Fire services, ambulance, police have (almost) reorganised to the same scale of operations in 25 safety regions l Control rooms m 65 mono disciplinary control rooms have been merged into 27 multidisciplinary control rooms (almost) l Systems and procedures m All regions use standardised radio control systems and standardised command and control systems m Fleet mapping is standardised and coordinated on a national level m C2000 emerging as standard carrier for secure mobile data, position information etc. m Initiative underway for national standard GIS

16. Status of the C2000 Network l Roll-out m Regions ã start region Amsterdam live in 2000 ã three country trial Aachen-area in 2002 ã 25 regions + 2 national services m Control rooms ã 30 control rooms (some are still being built) ã currently 24 shared control rooms ã 2 control rooms truly multidisciplinary m Tools and procedures ã national standardised fleet map ã 24 regions and 2 national services use standard C&C- system ã all control rooms use standard radio control system m Users ã currently 21 regions & 1 national service use Tetra network, about 25.000 users ã rollout will be complete in Q4 2005 ã several thousands 'secondary users' coming on board m C2000 and Astrid to be linked through ISI

17. Lessons Learned (1) Expectations change during the course of a project … The rise of GSM networks have reshaped user expectations l Indoor coverage…

18. Lessons Learned (2) l Acceptance and Trust m Traditional issues of central versus local ownership ã trust becomes a major issue m Acceptance on the work floor is highly volatile and THE major success factor m Indoors coverage was a major issue that died down l Leading edge technology? m There is a degree of ‘future selling’ by most vendors m TETRA implementation lags behind on user demands m … bleeding edge?

19. Lessons Learned (3) l System delivery per 1st. July 2004 m Within 4 months of original schedule m Within the original budget l Political and operational objectives m Meets political objectives m Meets operational objectives l Enabled change m New digital radio network m Consolidation of control rooms m Alignment into 25 safety regions

20. Thank you Maarten Tijssens Managing Director TetraNed PO Box 537 2800 AM Gouda The Netherlands m.tijssens@tetraned.nl