1. Introduction to Automate Insurance Company Process
Prepared By:- Global Infoways

2. Advantages of Insurance Process Automation
The Work processes become more controlled and measurable through automation.
Managers can focus more on managing anticipated workloads and on measuring and improving the overall processes.
Greater manageability of data.
Automate manual processes and eliminate the armies of people that had to do routine and mundane tasks
Business process can be managed effectively and in optimized manner
Automated decision-making applications are helping companies accelerate how they turn insight into action
Reduce Operation cost
Prepared By:- Global Infoways

3. A Business Operation can be
Manual: performed by human(s)
Semi-automatic: involves both human and system
Automatic: performed autonomously by a system
Prepared By:- Global Infoways

4. Relationship among Concepts
Business Process
(i.e. what is intended to happen )
Is defined in a
Is Managed by
Process Definition
Workflow Management System
(A representation of what is intended to happen)
(Controls automated aspects of the business process)
Used to manage and create
Sub Processes
Composed of
Process Instances
(A representation of what is actually happening)
Activities
Include one or more
Which may be or
During execution are represented by
Activity Instances
Manual Activity
Automated Activities
Which Include
(Which are not managed as part of the workflow system)
And/Or
Work Items
Invoked Applications
(Tasks allocated to a workflow participant)
(Computer tools/applications used to support an activity)
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5. Automated Activities include:
Sales & Marketing activities
Campaign
Brochure download
Feedback forms
Insurance Order Processing
Verification and Validation of Application Nos and Aspirants details
Assigning a unique Application No. to Insurance aspirants
Punching of orders
Calculating Premium amount
Insurance Maintenance
Tracking Policies status
Maintaining individual Agent records
Claims Management and Policy Servicing
Commission Payment Processing
History and audit trail
Keeps track of outstanding receivables
Reports Generation
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6. Insurance Order Processing
Quality Check Tracking
Fund Clearance Management
Centralized Insurance Management
Policy Management
Customer Relationship Management
Commission Payment Processing
Claim Management
Reports Generation at each level
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7. Spectrum of Automation
Product Introduction
Disbursement System
Data mining & Reporting
Distribution
Information Security
& Disaster Recovery Management
Claims Management
Sales & Marketing
Legacy Maintenance
Quality Check or Compliance
Policy Administration
Insurance Application processing
Prepared By:- Global Infoways