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Front Office Systems Technology used for front office recordkeeping and equipment.

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Presentation on theme: "Front Office Systems Technology used for front office recordkeeping and equipment."— Presentation transcript:

1 Front Office Systems Technology used for front office recordkeeping and equipment

2 3 Stages of Front Office System: Non – Automated System (Manual) Non – Automated System (Manual) Semi – Automated System (Electro-Mechanical) Semi – Automated System (Electro-Mechanical) Fully – Automated System (Computer Based) Fully – Automated System (Computer Based)

3 Non – Automated System A system of front office recordkeeping characterized by the exclusive use of handwritten forms. The elements of non – automated systems determined the structure of many front office processes in even the most advanced automated facilities.

4 Semi – Automated System Also called electro – mechanical, front office system that uses both handwritten and machine-produced forms.

5 Advantages of a semi – automated system over a non – automated system include automatically generated – and easy-to-read documents that detail the steps of a transaction. These documents represent what is known as the audit trail. The disadvantages of semi – automated equipment are that equipment may be difficult to learn, complex in operation, not integrated with other systems, and subject to maintenance problems.

6 Fully – Automated System A computer-based system of front office recordkeeping that eliminates the need for many handwritten and machine-produced forms common in non – automated and semi – automated systems.

7 Front Office Forms

8 Pre - Arrival Reservation Record Computer-based Reservation File Letter of Confirmation Reservation Rack Slips

9 Arrival Registration Card Room Rack Slips Guest Folio

10 Occupancy Vouchers Charge vouchers, allowance vouchers, transfer vouchers, paid-out vouchers. Charge vouchers, allowance vouchers, transfer vouchers, paid-out vouchers. Information Rack Slips

11 Departure Credit Card Voucher Transfer Voucher Guest History Record


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