Presentation on theme: "Front Office Systems Technology used for front office recordkeeping and equipment."— Presentation transcript:
Front Office Systems Technology used for front office recordkeeping and equipment
3 Stages of Front Office System: Non – Automated System (Manual) Non – Automated System (Manual) Semi – Automated System (Electro-Mechanical) Semi – Automated System (Electro-Mechanical) Fully – Automated System (Computer Based) Fully – Automated System (Computer Based)
Non – Automated System A system of front office recordkeeping characterized by the exclusive use of handwritten forms. The elements of non – automated systems determined the structure of many front office processes in even the most advanced automated facilities.
Semi – Automated System Also called electro – mechanical, front office system that uses both handwritten and machine-produced forms.
Advantages of a semi – automated system over a non – automated system include automatically generated – and easy-to-read documents that detail the steps of a transaction. These documents represent what is known as the audit trail. The disadvantages of semi – automated equipment are that equipment may be difficult to learn, complex in operation, not integrated with other systems, and subject to maintenance problems.
Fully – Automated System A computer-based system of front office recordkeeping that eliminates the need for many handwritten and machine-produced forms common in non – automated and semi – automated systems.
Front Office Forms
Pre - Arrival Reservation Record Computer-based Reservation File Letter of Confirmation Reservation Rack Slips