1. Cultural Interactions Organizational Cultural Awareness

2. Objectives Define Culture Define Cultural Awareness Define Cultural Competence List 2 positive and negative beliefs you have about Cultural Awareness List 2 assumptions about your staff that affect your interactions in a positive and negative way Define the culture of your leadership Define the culture of your organization Create a plan to reinforce the defined culture

3. Why do we work in Healthcare? I want you to write down why you decided to enter this line of work.

4. Creating a culturally aware workforce can… A. Increase employee engagement and participation B. Reduce workforce discrimination C. Reduce employee turnover D. Improve professional and communication skills E. All of the above

5. Creating a culturally aware workforce can… A. Improve patient health outcomes B. Increase quality of life C. Increase patient satisfaction D. Eliminate racial and ethnic health disparities E. All of the above

6. Creating a culturally aware workforce can… A. Reduces risk of malpractice B. Reduces customer complaints C. Improves brand and reputation D. Improves external community relations E. All of the above

7. The cost of not engaging in cultural awareness is now greater than the cost of introducing cultural awareness True False

8. Consensus?

9. Cultural Awareness Being open to the idea of changing cultural attitudes.

10. How do we incorporate cultural awareness into our organization?

11. Culture Culture is learned behaviors, beliefs and attitudes.

12. Why did I title this presentation cultural interactions? What are some examples of different cultures that you encounter in your daily life?

13. Cultural Competence Refers to an ability to interact effectively with people of different cultures. Being open to the idea of changing cultural attitudes. Cultural Awareness

14. Culture is learned Individual Leadership Staff Organizational

15. My first day on the job A. I knew exactly where and what I should be doing B. I felt unsure of exactly where I should be and what I should be doing but was confident I would learn what was expected C. I felt terrified and knew I would never get it

16. Patients without health insurance A. Prioritize their health but do not have the means to pay for healthcare B. Do not prioritize their health by choosing to spend their money on other things

17. Charades I want you to use your face and your body for each emotion

18. How did you know who to ask for assistance in your first few weeks on the job?

19. Why is it important to know this? If we don’t know what we believe or what prejudices we have we cannot manage our response

20. Patients without health insurance A. Prioritize their health but do not have the means to pay for healthcare B. Do not prioritize their health by choosing to spend their money on other things

21. How do we become self-aware? List 2 positive and negative beliefs you have about Cultural Awareness List 2 assumptions about your staff that affect your interactions in a positive and negative way

22. What is our organization culture? Leadership culture Staff culture Organization culture

23. Creating a plan

24. Why should we make adjustments? The burden is on us