We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byEmily Irish
Modified about 1 year ago
© Copyright 2012 Avatar HR Solutions Employee Engagement: The Prescription for a Healthy Patient Journey Kevin Sheridan Senior Vice President – HR Optimization
© Copyright 2012 Avatar HR Solutions What is Employee Engagement? Employee Engagement is a strong desire to be part of the value an organization creates. Engaged employees feel a strong emotional and intellectual bond with their organization. Engaged employees exert discretionary effort to provide better outcomes for their organization. 1 2 Engaged employees become co-owners of their own engagement and commit to improve. 3
© Copyright 2012 Avatar HR Solutions Engaged Healthcare Employees
© Copyright 2012 Avatar HR Solutions Limited enthusiasm about job duties, giving patients the bare minimum. Often more concerned with receiving a paycheck than providing quality care. Rarely, if ever, volunteer for extra assignments or take lead roles. Patient Examples: “That’s not really my job, but you could ask another person for help.” “I am so glad my shift is almost over.” Silence… They do not feel a connection with patients & do not go out of their way to converse with them. Ambivalent Healthcare Employees
© Copyright 2012 Avatar HR Solutions Patient Examples: “If something was done wrong, I’m not surprised. The nurses here don’t know what they’re doing.” “I am not doing that because it is not in my job description.” “You are being too demanding. I don’t have all day to deal with your problems.” Negative attitude can lead to short responses and/or rude comments. Problems are ignored because they are not concerned with the organization’s success (Risky!) Actions often cause more harm than good. Disengaged Healthcare Employees
© Copyright 2012 Avatar HR Solutions Levels of Employee Engagement in the Workplace 69 percent of the healthcare workforce is NOT engaged. Source: HR Solutions’ National Employee Engagement Study
© Copyright 2012 Avatar HR Solutions © Copyright 2011 HR Solutions, Inc. Engagement Transformation Model
© Copyright 2012 Avatar HR Solutions Outcome: Retention Engaged employees are six times more likely to stay with the organization than their disengaged counterparts. Less turnover leads to stronger relationships with patients
© Copyright 2012 Avatar HR Solutions Outcome: Discretionary Effort Engaged employees will go above and beyond to help patients. Patients benefit from new and innovative ideas. Employees take ownership of their own engagement and seek out improvements. No engagement imbalance.
© Copyright 2012 Avatar HR Solutions Outcome: Reputation 60 million Americans discussed their medical experiences online in 2009*. Engaged employees lead to satisfied and loyal patients who will recommend the hospital / physician. The Multiplier Effect: On average, one unhappy patient will voice their dissatisfaction to 10 other people, who, in turn, tell at least five other people. Thus, about 60 others eventually learn of the complaint. There is a proven correlation between patient satisfaction and employee engagement How has The Multiplier Effect come into play in other industries? Example: “United Breaks Guitars” YouTube Video – Almost 10 million hits. *http://www.wipro.com/Documents/resource-center/library/impact_of_social_media_in_healthcare.pdf
© Copyright 2012 Avatar HR Solutions Proven Example Employees in the top 25 percent on engagement levels scored significantly higher on every business metric measured
© Copyright 2012 Avatar HR Solutions So what should you do to engage your employees and realize these outcomes?
© Copyright 2012 Avatar HR Solutions Key Drivers of Engagement Recognition. Career Development. Direct Supervisor / Manager Leadership Abilities. Strategy and Mission. Job Content. Senior Management’s Relationship with Employees. Open and Effective Communication. Co-worker Satisfaction/Cooperation. Availability of Resources to Perform the Job Effectively. Organizational Culture and Shared / Core Values. Determination of Key Drivers based on survey responses in Avatar HR Solutions’ National Normative Database, representing over 3.3 million participants and 2,400 organizations.
© Copyright 2012 Avatar HR Solutions Best Practices for Increasing Engagement Recognize early and often. Formal / informal and public / private. Coach, motivate, and promote employees. Open relationships. Link employees’ jobs with the strategy and mission. Provide freedom and autonomy. Clearly define employee roles. Ask employees how they can contribute. Open and effective communication. Fun = engagement.
© Copyright 2012 Avatar HR Solutions QUESTIONS/COMMENTS? Follow us on Twitter: @EngageEmployees Join the conversation on LinkedIn: Employee Engagement Emporium The Patient Journey Find great information on our blog: newSolutions
The Power of Employee Engagement Bob Lavigna Assistant Vice Chancellor - HR University of Wisconsin
Employee engagement Guide Global Human Resources June 2014.
PCCYFS 2012 Annual Spring Conference Engaging, Motivating and Inspiring Top Performance Presented By: Robin Stricoff.
Why Employee Engagement is Must?. What is Employee Engagement? Employee engagement is a workplace approach designed to ensure that employees are committed.
2013 CollaboRATE Survey Results District Report. Vision and Values Leadership and Management Team and Work Environment Communication and Decision-Making.
1. Development Planning and Administration MPA – 403 Lecture 15 FACILITATOR Prof. Dr. Mohammad Majid Mahmood Bagram.
Healthcare Organization Employee Experience Michael Mabanglo, PhD, LCSW February 16, 2016.
MANAGERS ROUNDTABLE 9/25/2013 “FIRST, BREAK ALL THE RULES” WHAT THE WORLD’S GREATEST MANAGERS DO DIFFERENTLY MARCUS BUCKINGHAM CURT COFFMAN.
Gallup Q12Yes/ No Do you know what is expected of you at work? Do you have the materials and equipment you need to do your work right? At work, do you.
Let’s Get Engaged Capturing Employees’ Hearts and Minds 2006 WI State SHRM Conference October 12, 2006.
Employee Opinion Survey Results Highlights Lending Services 2012 Auth: People Research Associates Ltd Normative Values © PRA Ltd December 2012 GFS.
Employee Engagement Readiness Name Department. Purpose / Objectives To help us prepare for the Employee Engagement (EE) Survey by ensuring a common understanding:
ENGAGING THE FUTURE OF VOCATIONAL REHABILITATION 2015.
Helping Managers Better Engage Employees Steve Kessel MRA.
Hamtramck Employee Engagement Leadership Initiative.
Engagement and the Generations HEABC Annual Conference 25 June 2007.
EMPLOYEE ENGAGEMENT: Are you stuck on an escalator?
Slide 4- Starter Question Think about the worst job you have ever held in your life. How do you feel during the course of the day? How do those feelings.
Gail Preece About Peopletopia.
Identifying Signs of Employee Disengagement CLC PRO CEB HR Leadership Council TM For Midsized Companies © 2011 The Corporate Executive Board Company.
Copyright © 2012 Harvard Human Resources All Rights Reserved.
International Conference “ АDDRESSING QUALITY OF WORK IN EUROPE”, October 2012 Employees` engagement – effects on business performance and main drivers.
1 ORGANIZATIONAL BEHAVIOR STEPHEN P. ROBBINS Chapter 3 Attitudes and Job Satisfaction Reporter: Yen-Jen Angela Chen 2007/09/20.
TEAM MORALE Team Assignment 12 SOFTWARE MEASUREMENT & ANALYSIS K15T2-Team 21.
How to transform your company … and retain your best people.
CREATING A CULTURE THAT ENGAGES AND RETAINS MILLENNIALS Like us and check in on facebook at DaleCarnegieNY Tweet during the workshop at #DaleCarnegie.
Keys to Organizational Effectiveness: The Importance of Engaged Employees.
Helping Each Other and Our Teams During Times of Change Brandon Sullivan, Ph.D. OHR Employee Engagement Manager March, 2013.
Employee Engagement How to Find Out if Your Employees are Actively Engaged in Their Work.
Compensation & Benefits How Do You Attract, Recruit and Retain Talent When you Can’t Pay More than Your Competitors? This presentation will consist of.
Trends and Drivers of Federal Employee Engagement American Council for Technology (ACT) and Industry Advisory Council (IAC) Chelsa Gurkin Assistant Director,
Copyright ©2012 Pearson Education Chapter 2 Job Attitudes 2-1 Essentials of Organizational Behavior, 11/e Global Edition Stephen P. Robbins & Timothy A.
Copyright ©2010 Pearson Education, Inc. Publishing as Prentice Hall 4-1 Chapter 4 Job Attitudes Essentials of Organizational Behavior, 10/e Stephen P.
Employee Engagement. What is Employee Engagement An engaged employee is one who is fully involved in, and enthusiastic about his/her work. Desire.
Organizational Behavior MBA-542 Instructor: Erlan Bakiev, Ph.D. 1-1.
Engagement at The Health Trust Presented by Quantum Workplace 2014 Executive Report - The Health Trust.
People Health Audit Frank Newman, C.H.R.L. Newman Human Resources 35 years HR experience Finance Industry, Pharmaceutical Manufacturing, Semi-Conductor,
OneVoice W Group Results 16 June 2014 Human Resources Employee Engagement.
Assessment GroupDepth of analysis and clarity of issues (4) Contextuality Practicability, Novelty of recommendtns (4) Quality of Presentation (Consistancy.
2014 Employee Engagement Survey Results ILI 33 – Sept 11 & 12, 2014.
Strengths Based Leadership: Leveraging Talent for Organizational Outcomes Laurie K. Baedke, FACHE, CMPE President LIFEworks Healthcare Group, Inc. Nebraska.
The Esteemed Agency: Managing Human Services Teams Week Fifteen.
1 Candace J. Chitty RN, MBA, CPHQ, PCMH-CCE. At the end of this webinar participants will be able to: 1. Understand the relationship between employee.
Understanding How to Motivate and Engage your Employees-Session Two Planning Engagement and Motivation Strategy for High Performing Employees!
0 Response to Request For Information Bergen Brunswig Corporation W W W. W A T S O N W Y A T T. C O M Financial Executives International Linking HR Practices.
© 2007 Towers Perrin Does being a Top Employer make a difference in employee engagement? How - And Why - Top Employers Are Building An Oasis for Talent.
Wescott Williams Date: 24 th June 2010 How are your peers using Employee Engagement initiatives to make a measurable difference to the bottom line of their.
Employee Engagement. Employee engagement is the extent to which employees feel passionate about their jobs, are committed to the organization, and put.
Leadership MOT Version 1. The Leadership MOT survey is a tool which will help leaders to benchmark their leadership capabilities within Nuffield Health.
SESSION 7 Attitudes. WHAT IS ATTITUDE? WHAT IS THE IMPORTANCE OF ATTITUDE IN WORKPLACE?
© 2017 SlidePlayer.com Inc. All rights reserved.