1. COMPANY CONFIDENTIAL Page 1 Final Findings Briefing Client ABC Ltd CMMI (SW) – Ver 1.2 Staged Representation Conducted by: QAI India SM - CMMI is a service mark of the Carnegie Mellon University

2. COMPANY CONFIDENTIAL Page 2 Report Contents  Prologue  Context and Background Information  Objectives of Gap Analysis  Organizational Scope  CMMI Scope  Appraisal Team  Gap Analysis Approach  Coverage of Gap Analysis and Lessons Learnt  Key Strengths  Key Areas for Improvement  Findings Summary  Final Inference Gap Analysis Report

3. COMPANY CONFIDENTIAL Page 3  The observations in this appraisal were based on consolidation of data from detailed review of documents and interviews with Project Team Members  While the data has been gathered from these sources, it shall not be construed that it is encompassing all activities of the organization.  Data gathering is limited to the organizational scope and the CMMI scope that has been documented separately in this report.  The format for gathering data also included specifying expectations of CMMI, navigating the current process practices in the projects to verify adequacy and inadequacy of definition of practices.  The report is non-attributing meaning, it does not reflect the findings on any individual’s, group (s) or a team in the company. Confidentiality of data has been maintained and ensured throughout the data gathering sessions and will not be (was not) revealed to anyone at anytime. Prologue

4. COMPANY CONFIDENTIAL Page 4  ABC Ltd. has operations base in multiple locations across the world  The company size is approx 10000 employees  The organization typically deals in full lifecycle development projects and few maintenance projects  The organization also engages with sub-contractors to provide services at different locations  …… Context and Background Information

5. COMPANY CONFIDENTIAL Page 5 Organizational Scope  Software Solutions and Services across 2 locations of ABC Ltd. one in India and one in Thailand

6. COMPANY CONFIDENTIAL Page 6 CMMI Scope – Staged Representation Note: SAM is applicable as there are sub-contracting activities across the projects for diverse needs.

7. COMPANY CONFIDENTIAL Page 7 Appraisal Team Team Leader – QAI India Ltd ABC Ltd. Technical Coordination and Logistics Team 1. - 2. - 3. -

8. COMPANY CONFIDENTIAL Page 8 Gap Analysis Approach Assemble & upload evidence Fill the questionnaire Review Evidences Conduct interviews Consolidate dataPresent findings Data Sources Project Documents Affirmations in Interviews Organizational Templates

9. COMPANY CONFIDENTIAL Page 9 Coverage of Gap Analysis and Lessons Learnt Coverage  Number of meetings planned:  Number of meetings held:  Number of hours planned:  Number of hours actual:  No of projects planned for reviews:  No of projects actually reviewed : Lessons Learnt  In an enterprise-wide activity like a Gap Analysis, Logistics Management, available facilitators and available administrative help are critical.  Participants should be prepared by Sr. Management to not be threatened by the gap analysis and to understand the purpose, expected level of participation, and long

10. COMPANY CONFIDENTIAL Page 10 Key Strengths  Professional organization with a drive to implement formal processes  Keenness to improve the rigor of process – Not just on achieving levels  Many Business practices are consistent across the organization  Experienced Professionals handle Project Management  Receptive, cooperative and understanding staff

11. COMPANY CONFIDENTIAL Page 11 Key Areas of Improvement  Usage of timesheet system is inadequate  More formalized training on Process are required  Requirements Management needs streamlining  Project Success Measurements are not well defined  Reviews and testing are not rigorous

12. COMPANY CONFIDENTIAL Page 12 Maturity Level 2 Process Areas Findings Summary

13. COMPANY CONFIDENTIAL Page 13 Description The purpose of Requirements Management is to manage the requirements of the project's products and product components and to identify inconsistencies between those requirements and the project's plans and work products. Requirements Management

14. COMPANY CONFIDENTIAL Page 14 Requirements Management Opportunities for Improvement 1.Requirements change management practices are inconsistently practiced across the enterprise, there is no structured and defined process for Requirements Management Brief Recommendations 1. Introduce templates with variations for each type of project 2. Provide detailed guidelines to ensure consistency in elicitation of requirements across the projects 3. Impart trainings to improve requirements gathering skills

15. COMPANY CONFIDENTIAL Page 15 Description The purpose of Project Planning is to establish and maintain plans that define project activities. Project Planning

16. COMPANY CONFIDENTIAL Page 16 Project Planning Opportunities for Improvement 1.Current methods used for WBS is based on individual experiences and not based on any benchmarks to establish rationale for estimations 2.A structured approach to plan and manage the project data is missing Brief Recommendations 1. Provide detailed guidelines to ensure consistency in managing all types of projects 2. Deploy tools consistently across the organization to improve effectiveness and efficiency in planning and control of projects

17. COMPANY CONFIDENTIAL Page 17 Project Monitoring and Control Description The purpose of Project Monitoring and Control is to provide an understanding of the project’s progress so that appropriate corrective actions can be taken when the project’s performance deviates significantly from the plan.

18. COMPANY CONFIDENTIAL Page 18 Project Monitoring and Control Opportunities for Improvement 1.Involvement of relevant stakeholders needs to be monitored consistently across all projects 2.Analysis of issues to determine corrective actions necessary and tracking them to closure needs to be done in all projects Brief Recommendations 1. Provide detailed guidelines to ensure consistency in monitoring projects of all types across the enterprise 2. Train key staff members on Issue tracking and corrective action methodologies

19. COMPANY CONFIDENTIAL Page 19 Supplier Agreement Management Description The purpose of Supplier Agreement Management is to manage the acquisition of products from suppliers

20. COMPANY CONFIDENTIAL Page 20 Supplier Agreement Management Opportunities for Improvement 1.A defined process for formal technical evaluation and monitoring of suppliers for diverse needs of the projects needs to be established. 2.Problem Reporting and Resolution Methodology is currently kept flexible in a few instances. Brief Recommendations 1. Provide detailed guidelines to ensure consistency in subcontracting activities in projects of all types across the enterprise 2. Provide guidelines to derive Project Acceptance Criteria from commitment and also methods to measure Project Success in subcontracted projects

21. COMPANY CONFIDENTIAL Page 21 Measurement and Analysis Description The purpose of Measurement and Analysis is to develop and sustain a measurement capability that is used to support management information needs.

22. COMPANY CONFIDENTIAL Page 22 Measurement and Analysis Opportunities for Improvement 1. Definition of measures, metrics and measurements needed both at the organization and project level covering the life cycle 2. Data collection processes including data accuracy Brief Recommendations 1. Introduce templates to perform measurement activities. 2. Ensure periodical release of organization standards or benchmarks of various measures based on detailed analysis of historical data 3. Provide guidelines to perform root cause analysis of problems and issues at the organization level

23. COMPANY CONFIDENTIAL Page 23 Process and Product Quality Assurance Description The purpose of Process and Product Quality Assurance is to provide staff and management with objective insight into processes and associated work products.

24. COMPANY CONFIDENTIAL Page 24 Process and Product Quality Assurance Opportunities for Improvement 1.Communicating quality issues and ensuring resolution of noncompliance issues with the staff and managers 2.Introduce a formal structure for Quality Assurance function across the enterprise including staffing 3.Define an enterprise wide process to enable collection of improvement information periodically on quality assurance activity Brief Recommendations 1. Staff the Quality Assurance pool at the enterprise and/or at the project level. This function could be a combination of both central pool as well as dedicated staff at the project level 2. Provide extensive training to the quality assurance staff to be process consultants to help projects maintain standards enterprise wide

25. COMPANY CONFIDENTIAL Page 25 Configuration Management Description The purpose of Configuration Management is to establish and maintain the integrity of work products using configuration identification, configuration control, configuration status accounting, and configuration audits.

26. COMPANY CONFIDENTIAL Page 26 Configuration Management Opportunities for Improvement 1.There is no defined criteria for identification of configuration items, components, and related work products that will be placed under configuration management both in development and maintenance activities 2.There is no defined criteria for tracking changes to all the Configurable items Brief Recommendations 1. Establish a CM knowledge center that will function as a enterprise resource for configuration management activities. 2. Provide detailed guidelines to ensure consistency in implementation of configuration management activities 3. Provide training to all the projects management staff on the benefits, need and purpose of maintaining integrity of work products

27. COMPANY CONFIDENTIAL Page 27 Level 2 Rigor – Final Inference Note. While there are few instances, in a few projects, where the capability might be higher, the above table should should serve as an indicator for current process capability from an enterprise stand point, given the samples drawn for this Gap Analysis. Significance of numbers - 0 means, very weak capability and 10 means, very highly matured capability. The benchmark to pass a SCAMPI Class A Appraisal is atleast 7-8 on the above scale.

28. COMPANY CONFIDENTIAL Page 28 Questions and Comments?