1. G17: Recordkeeping for Business Activities Carried out by Contractors Patrick Power, Manager Government Recordkeeping Programme Archives New Zealand

2. Contracting and Outsourcing Guide2 Overview Purpose of the guide What does the PRA say? What do we mean by ‘contractor?’ Underlying expectations Legal agreements What records should be created? Recordkeeping considerations

3. Contracting and Outsourcing Guide3 Purpose of the guide To improve recordkeeping by: Raising awareness among local authorities and public offices of the requirement to create and maintain records of contracted-out business activities under the PRA Clarifying recordkeeping requirements To support the Create and Maintain Recordkeeping Standard

4. Contracting and Outsourcing Guide4 Target audience People with responsibility for drafting contracts with independent contractors Independent contractors wanting to know their recordkeeping obligations People with recordkeeping responsibilities within public offices and local authorities

5. Contracting and Outsourcing Guide5 What’s in the guide? Introduction Scope Definitions Relationships with Contractors Obligations for Public Offices and Local Authorities What Level of Recordkeeping is Required for Contracted- Out Business Activities? Considerations for Records and Information Professionals Considerations for Contract Managers in Public Offices and Local Authorities, and Contractors Further Reading and Advice

6. Contracting and Outsourcing Guide6 What is a contractor? ‘A person, corporation or service provider who is contracted by a public office or local authority to supply or arrange the supply of goods or the performance of services to the public office or local authority’.

7. Contracting and Outsourcing Guide7 Examples of contractual relationships Engaging a project manager to develop a policy or research paper Engaging a contractor to run a major utilities project Using a private provider to run your organisation’s IT or HR function Engaging a contractor to temporarily perform an internal role, or to provide a service to your organisation.

8. Contracting and Outsourcing Guide8 Contractors records include e-records Email SMS Instant Messaging Websites Blogs and Wiki’s Databases, etc.

9. Contracting and Outsourcing Guide9 What does the PRA say? s.17(1) Public offices and local authorities must create and maintain full and accurate records in accordance with normal, prudent business practice, including records of matters contracted out s.17(2) & s.17(3) Public offices and local authorities must continue to maintain records in an accessible form for reference until their disposal is authorised

10. Contracting and Outsourcing Guide10 Who is responsible for the records? It is the responsibility of the public office or local authority to ensure that records of outsourced activities are created and maintained, not the contractor, so stipulating your legislative or other recordkeeping requirements protects and enables your business

11. Contracting and Outsourcing Guide11 Does this mean we have to keep everything? No! Depending on the nature of the work, recordkeeping will involves: The contractor creating and temporarily maintaining the records of the business activity on behalf of the public office or local authority or The contractor regularly providing the public office or local authority with enough information about the function to enable the creation and maintenance of full & accurate records, or A combination of the two (Create and Maintain Recordkeeping Standard)

12. Contracting and Outsourcing Guide12 What level of recordkeeping is required? Section 17(1) requires public offices and local authorities to maintain good records of contracted business activities. This ensures they can meet their accountability obligations. S17(1) does not apply to records generated by private contractors in the conduct of their usual business (e.g. timesheets) Public offices & local authorities should maintain the records of the relationship with the contractor and the activity the contractor has undertaken on their behalf

13. Contracting and Outsourcing Guide13 The underlying recordkeeping expectations The underlying expectation for outsourced or contracted out recordkeeping are: Recordkeeping requirements are clearly understood by all parties involved in the process Recordkeeping requirements must be consistent with any current legislation, and with any applicable industry standards

14. Contracting and Outsourcing Guide14 6 – Put recordkeeping requirements into your contract Address Recordkeeping and archiving requirements at the time of completion of contracts or agreements. It is unlikely that the contractors will want to devote time and effort to records of a business activity that it is no longer performing, unless there is a contractual requirement to do so Contracts/agreements should contain provisions to ensure that records of outsourced business activities can be created and maintained The Contracting & outsourcing guide contains links to sample recordkeeping contract clauses

15. Contracting and Outsourcing Guide15 Recordkeeping principles

16. Contracting and Outsourcing Guide16 1 – ensure recordkeeping requirements are understood by all parties Agree with the contractor the records you expect to be created, captured and maintained Specify the policies & guidelines the contractor must use when carrying out a business activity on your behalf Agree on a process to share & handover records Provide the contractor with training on your system (if working internally)

17. Contracting and Outsourcing Guide17 2 – Prevent unauthorised disposal of records Although the contractor may have physical custody of the records, the legislative disposal requirements and control remains with the public office or local authority unless otherwise agreed Disposal of records should be defined in accordance with the public office’s authorised R&D schedule, one- off appraisal or the Local Government Schedule

18. Contracting and Outsourcing Guide18 3 - Maintain oversight and control of records Check the contractor is meeting your organisation’s recordkeeping requirements, e.g. through a reporting or audit process Define and document the ownership of records and the information they contain If you give a contractor custody or access to your organisations records, set guidelines

19. Contracting and Outsourcing Guide19 4 – Ensure accessibility Ensure records remain accessible to your business and the public, e.g. through an Official Information Act 1982 or Local Government Information and Meetings Act 1987 request

20. Contracting and Outsourcing Guide20 5 – Storage Appropriate records storage requirements are addressed in contractual arrangements. Arrange appropriate storage of all records involved in the outsourced activity in line with Archives New Zealand’s mandatory storage standard NB. It is a good idea to come to an agreement over the format, management and storage of electronic records as they are very vulnerable to accidental or inappropriate disposal

21. Contracting and Outsourcing Guide21 6 -Training & enablement Give contractors the tools to do it! Provide guidelines, procedures & training for external contractors who are working inside your organisation. This may include: – using specific BCS structures or electronic formats – periodic transfer or reporting – sharing your policies, procedures, etc.

22. Contracting and Outsourcing Guide22 Benefits of formalising RK requirements Protect your assets Document your business Cover yourself (legal & compliance obligations) Mitigate against disputes over service delivery Protect your intellectual property Retain corporate knowledge Having well articulated contractual agreements is just good business practice and prudent risk management, ask your legal people!

23. Contracting and Outsourcing Guide23 Where can you find the guide? G17 – Recordkeeping for Business Activities Carried out by Contractors is accessible from the Archives New Zealand website: http://continuum.archives.govt.nz/recordkeeping- publications.html#guides

24. Questions? Email: rkadvice@archives.govt.nzrkadvice@archives.govt.nz Phone: 04 495 6210