2. 2 Introducing GAMA Operations We develop, manufacture and market products for: Voice Processing Interactive Voice Response (IVR ( Unified Messaging Our team has proven expertise in managing complex and decentralized projects that fully integrate with the client’s databases. Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA Operations’ voicemail and IVR systems.

3. 3 Fields of Activity Voice Processing is steady gaining in the market. The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24 hour availability are bringing these systems into every office and home. Our products include: Voicemail systems with such functionality as Auto Attendant and Unified Messaging (Fax Server and Email ( IVR - Interactive Voice Response systems Voice response systems for Call Centers

4. 4 Technological Infrastructure GAMA Operations has 20 years of expertise in voicemail systems. Our extensive technological and management personnel includes: project managers development engineers programmers software QA staff service and maintenance teams

5. 5 Organizational Strength GAMA Operations is considered to be the leading company providing voice solutions. These solutions include Inbound and Outbound, IVR systems as well as Voicemail solutions for large and medium-sized organizations. Our reputation for outstanding reliability prompted the Israel Defense Forces to choose our Outbound solution for Reserve Duty call-up services.

6. 6 Clients in Israel We serve many installations across Israel’s business spectrum: Government offices, Israel Defense Forces, hospitals, embassies in Israel and abroad, universities and colleges, National Insurance, municipalities, banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities, service centers, health funds - and more. Our systems are marketed by leading telecom companies: Tadiran, Bezeq International, Teldor, Netvision and additional dealers.

7. 7 GAMA Operations continues to develop its range of products that includes IVR Systems and GMA Prime Voice. Connect and work with VOIP PBXs Connect and work with VOIP PBXs Build an interface to send SMS and MMS messages from Build an interface to send SMS and MMS messages from approved suppliers approved suppliers This option integrates a voicemail system and additional This option integrates a voicemail system and additional applications such as an announcement distribution system applications such as an announcement distribution system Build an interface for CLA cards of the Coral PBX – Build an interface for CLA cards of the Coral PBX – enabling integration of additional features in VR systems enabling integration of additional features in VR systems Add interfaces and applications to IVR systems and the Add interfaces and applications to IVR systems and the voicemail system voicemail system The future: Voice Response systems

8. 8 IVR System Applications

9. 9 IVR Applications - integration Integration and work compatibility with many different PBXs. The IVR system contains 50 + work integrations for leading PBXs in the Israeli market such as Coral, Panasonic, Nortel and LG. Recently we built closer integration with the Coral PBX (via APA) and with the CAP system for hotels. These options enable the building of additional applications for voicemail – such as call recording, automated gate opening without call reply, verbally reporting work hours and more. We can use the same base to build other IVR modules.

10. 10 IVR Applications - platform

11. 11 IVR Applications - general

12. 12 Based on the IVR engine, GAMA Operations has developed a large number of IVR applications. For example: WTR system for reporting work hours WTR system for reporting work hours Gate Access system for automatic opening of gates Gate Access system for automatic opening of gates Fax server (receiving and sending faxes from workstations) Fax server (receiving and sending faxes from workstations) Auto Fax Send system for automated sending of faxes Auto Fax Send system for automated sending of faxes Message Distribution System Message Distribution System Cell to Everyone system – cell for each caller Cell to Everyone system – cell for each caller Voice Response system that includes many features for Voice Response system that includes many features for enhancing work efficiency - including added applications enhancing work efficiency - including added applications according to need according to need IVR System Applications

13. 13 IVR Applications - WTR Work Time Reports (WTR) module This application for reporting work time is based on the integration with different PBXs (such as Coral APA) for receiving DNIS and ANI data. It can operate with other PBXs dialing in caller details and receiving reports. WTR is an easily operated and inexpensive tool for updating attendance from any phone within the organization or outside it. Options include: sending a report by email, creating reports automatically or upon request, creating individual or department records - and more.

14. 14 IVR Applications - WTR IVR Applications - WTR  Departmental reporting  Employee reports only from a department phone  Identity check according to employee number dialed in and verified against department records  System announces employee number or name (as defined)  Personal reporting  Employee reports only from a personal phone  System announces employee number or name  Employee reports to one or more departments according to relationship to different departments  Reports Easily applied tool for generating reports (Client) Automatic entry to different reports according to allocation defined in advance Expand the report file in the right order for the organization (arranging field order within the report) Store historical reports according to entry and exit data Send report by mail to employee or department manager about work entry or exit (according to definition of employee’s service level)  Define reporting manner by service level  State employee number or name for divisional reporting alone  Identify according to personal code received  Call transfer for receiving work assignments  Send reports by email to employee or department manager  Close previous reports automatically  Automatically close previous reports for employee connected to more than one department and transfer between departments  Record employee name to identify the report  Import employee files into the system (as defined) Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system requires an additional license.

15. 15 IVR Applications – Gate Access

16. 16 IVR Applications – Gate Access Special Features  Opening gate without call response (private)  Identify user according to phone number identification (ANI) and open designated gate (according to DNIS identification) without call response  Settings Define users authorized to open gates according to ID Attribute users according to gates Define secret code for opening gate for each user by defining public phones Define more than one phone number for the same and define type of identification (private/public) Define gate opening as active or non-active Define time that gate remains open Define dialing code for opening/closing each gate Define dialing number (DNIS) for identifying designated gate Ability to delay users from opening gates Import employee file into the system (as defined)  Opening gate with response and secret code allocation (public)  Identify user according to phone number identification (ANI). System will request user’s secret code and only afterwards open the gate (according to DNIS identification)  Reports  Easily applied tools for generating reports of all gates opened by the system (historical data is stored for a year)  Define objective for producing requested reports (within system settings) Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system requires an additional license.

17. 17 IVR Applications - Fax Server Fax Server module This module enables many end users, who access Fax Server via different interfaces, to send and receive their faxes efficiently, conveniently and at low cost. Note: The fax system is simple to install and operate. When connected to an organization’s network, it does not affect that network’s settings.

18. 18 IVR Applications - Fax Server The system is connected to the client’s PBX as well as to the organization’s LAN. Every user is a assigned a unique phone line via which faxes are sent to the fax server. The PBX transmits the user’s ID code (DTMF) to the fax server. For example, connecting the system to a website will involve: Fax server, main server, email server and workstation Fax server, main server, email server and workstation Telephone and network infrastructure Telephone and network infrastructure Personal, department or organization fax Personal, department or organization fax

19. 19 IVR Applications - Fax Server

20. 20 IVR Applications - Fax Server

21. 21 Saving faxes An email confirmation record preserves details of each outgoing or incoming fax. Internal software allows each user to view these faxes. Note: This software permits the resending of sent faxes to any additional destination required. IVR Applications - Fax Server

22. 22 IVR Applications – Auto Fax Send

23. 23  Settings  Define work directory required  Define appropriate file format for sending faxes (TXT, Doc, PDF, HTML)  Define formation of file name sequence (telephone number + reference)  Define HTML page that includes additional parameters such as page number, file name etc)  Define how dialling is made in the PBX to send the fax  Define how many retries made for sending the fax  Define email describing status of sending faxes  Define time for saving status reports on sending faxes  General  Send large numbers of faxes automatically to different destinations without personal intervention  The number of faxes sent depends on number of fax channels dedicated to this module – so advisable to add further channels to the system Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system requires an additional license. Special Features IVR Applications – Auto Fax Send

24. 24 IVR Applications - MDS

25. 25 IVR Applications – Message Distribution System  Operate scenario via phone  Dial the system from one of the system channels  Enter password  Activate desired scenario and authorize  Settings Define the type of dialing according to the integration required Define the channels for the dialing network (as number of channels increase, so do number of dialers) Define the general system: define the secret codes for operating the dialers, number of dialing attempts etc Define the scenarios Define employees/users State how employees/users are linked to the desired scenarios defining public phones Define dialing preferences in the scenario for every employee  Operate scenario via system screens  Enter the screen and operate scenario  Select scenario to operate and enter password  Terminate dialing  Enter the screen for operating the scenario  Select scenario to stop and enter password  Types of dialers When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario. Dialing can be terminated at any chosen point or at the end of the dialing process. Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system requires an additional license.

26. 26 IVR Applications - CTE

27. 27  Fundamentals of system operation Client calls a known phone number and selects from a menu. Choices: listen to information / ask a question / listen to an answer / pass to a manned service post Client who chooses to leave a question will have an individual voicemail cell opened. The system will select and announce the cell’s secret code and instruct how to record the question and retrieve the answer Staff who enter the system and hear the questions in sequence will have the opportunity to record a response to each question Answers can be prepared and planned in advance and accessed according to answer’s specific code Client returns to the system after a defined time period and is asked to enter a code before hearing the answer to that question.  System capabilities Immediate response to every incoming call Receive recorded information Transfer call within a designated time to a manned call center (requires work with several PBX lines) Give individual answers to every caller in a personal voicemail cell Pop-up messages are added according to system configuration System manager can monitor and control the kinds of responses given by staff Get statistical information that lists number of questions received, which ones answered and which not answered Questions/ answers are saved for a specified time period Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system requires an additional license. IVR Applications – CTE

28. 28 IVR System Applications Many other modules can be added to the voice mail system such as: System for receiving information from the caller – System for receiving information from the caller – voice form voice form Voice system for paying bills Voice system for paying bills Fax On Demand Fax On Demand System for managing call queues via module that System for managing call queues via module that allocates place in queue (integration with Coral PBX) allocates place in queue (integration with Coral PBX) Note: Every IVR module can be added to the voicemail system. In addition, other applications can be built to deliver a full solution – according to client specifications

29. 29 GAMA Prime Voice The Prime Voice System for advanced voicemail is the latest development from GAMA Operations. It deals with the organization’s complete needs and incorporates: Advanced call routing Advanced call routing Voice mails Voice mails Unified messaging (UM) Unified messaging (UM) Fax server – for outgoing and Fax server – for outgoing and incoming faxes incoming faxes Ability to integrate IVR-type Ability to integrate IVR-type modules that can expand modules that can expand voice mail capabilities into a highly resourceful system voice mail capabilities into a highly resourceful system and provide a complete answer to an organization’s needs and provide a complete answer to an organization’s needs

30. 30DescriptionButton Screen for setting system parameters, blocking dialing destinations and inbound calls according to caller identification Screen for configuring call routing menus Screen for configuring integration with PBXs Screen for configuring voice mailboxes, service levels and licenses Screen for configuring work hours (for call routing menus) Screen for configuring distribution lists Screen showing that status of faxes sent to different destinations and settings Screen showing the status of emails sent to different servers and settings GAMA Prime Voice – main screen

31. 31 The system is connected to the PBX as well as to the organization's LAN Messages received in personal mailboxes are sent from any desired email. Faxes are sent from every workstation that is connected to the organization's network. The message is created directly on a word processor or on any other software by sending the document to a printer defined as a Prime Voice Fax. The system sends a status report by email to show if the fax has been sent or not sent, thereby saving resources. Note: The system is simple to install and operate. It connects to the organization's network without interfering with functionality. How does GAMA Prime Voice work?

32. 32 Connection to the organization Example of system connecting to client website includes: GAMA Prime Voice system Main PBX Phone and network infrastructure Main server Organization’s or external mail server Workstations Personal or department phone extension Personal, department or organization’s fax External phone and fax

33. 33 GMA Prime Voice Application Auto Attendant It’s easy to set up a call navigation system within an organization. Using Prime Voice, managers will ‘drag & drop’ cells according to a clear flowchart to create an Auto Attendant voice menu sequence that covers all navigation possibilities. It deals with work hours, change of language interface, building ATT IVR applications and more.

34. 34 GMA Prime Voice Application Node Description Node Type IVR node to access external modules Alphabetic Directory node to navigate by name identity ANI & DNIS node to navigate by caller ID and contact destination Routing By Speech node to navigate by voice recognition (not active) Node Description Node Type Play node for listening to voice file Menu node for listening to file and navigating by pressing number Language node for changing language of system messages Working Hour node for navigating according to work hour

35. 35 GAMA Prime Voice Application Auto Attendant IVR Nodes New! ATT IVR application builder. This enables building applications by using the call navigation menus of the organization. Node Description Node Type Get Data node to receive data and assign global variables Q Place node for assigning place in queue (Coral PBX) Message To Mail node to send message by email Record node to record message and assign global variables Node Description Node Type Fax On Demand node ATT Password node to receive caller’s password Play Data node to assign details and global variables Check Variable node to assign details and global variables

36. 36 GAMA Prime Voice Application Node Description Node Type Node for assigning data to a file ( permanent or variable values) Node Description Node Type Pop Up Message node to assign intruding messages DB Check Variable node to search for data within a defined table Create Random Number node to assign random numbers Message To Mailbox node to consolidate messages Assign Data node to assign data to variables

37. 37 GAMA Prime Voice – Auto Attendant  General  Build a call route through Drag & Drop functions  Build menus for transferring organizational information  Build call routing for each department individually  Use work hour nodes to announce different menus  Build intelligent applications by using ATT IVR  Change the system language when moving between junctions (up to 6 languages)  Settings Define a large number of scripts for convenient system maintenance and flexible building of call routes Build IVR applications and integrate them into the system’s call routing Recording at nodes, via the system manager’s script Set the default language for system announcements via the call routing script Option for switching between different menus: ● transfer call, ● leave message at a specific extension, ● access for recalling messages from a specific extension, ● access to system manager’s menu, ● call cancellation, ● transfer to another junction, ● access to a specific extension to receive faxes, ● define the option for receiving a fax at the junction by identifying the fax and transferring it to a particular extension (defining F at the junction when leaving a fax)  Types of Routes  Routes according to menu for required destinations  Navigation according to caller identity  Call screening according to caller identity  Set up destination for call transfers for each node when no response is received  Dial by name  Direct the calls to external IVR applications Note: To incorporate this off-the-shelf product into the GMA Prime Voice system requires an additional license.

38. 38 GAMA Prime Voice Application

39. 39 GAMA Prime Voice – MBX  Settings  Define the extension as personal or departmental  Define a number of introductions for the extension  Change the user’s code  Define type of call queuing announcement according to day and hour (reminder call to the internal or external extension)  Language set-up for extension (up to 6 languages)  Define distribution list  Reset phone extension details  Delete all messages at the extension  Define the ‘wake-up’ function by hour and day in a one-time or daily operation: the system calls the specified phone and announces the system time  Set-up ‘follow-me’ function by leaving message or navigating to the phone extension via the system’s menus  General  Hear the phone number of person leaving a message and have it integrated with PBXs that can record this detail and pass a return message back to caller  Save messages  Retrieve deleted messages (but only on the same day)  Transfer message to another extension and add comment to this message  Leave message at another extension or to a distribution list set up in advance  For fax announcements, the system enables sending the inbound fax to an internal or external fax extension Note: Hundreds of other features enhance flexibility in operating the GAMA Prime Voice system via phone at numerous levels.

40. 40 GAMA Prime Voice Application

41. 41 GAMA Prime Voice Application

42. 42 GMA Prime Voice - Fax  Settings  Use of the software requires installation of Client system in every computer required. Following installation, local printers will be designated to print out the faxes  The system will convert the documents and send them to the voicemail system – Fax Server module for sending the fax to desired destinations  UM license is required to receive faxes via email  Installation  Software installation support for these operating systems: Windows 7, Windows XP, Windows 2000, Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit, Citrix system, Terminal Server  General  Personal fax facility for every employee  Departmental or organizational fax  Fax sent by printing the document on the printer that’s assigned to the personal computer  Send fax from every workstation defined in the organization  Save all faxes sent and receive a copy by email  Send faxes from the menus at the user’s extension to every internal or external fax line  Receive fax messages to personal Outlook program  Set up personal cover page for fax  Send faxes to more than one destination  Send faxes from numerous phones  After sending fax/ faxes, the sender receives a status report of transmission success or failure Note: This product is part of the GAMA Prime Voice system and requires a license.

43. 43 GMA Prime Voice Application Hotel system works with CAP system (Coral PBX) or Silver Byte Voicemail system is built with a TCP/IP interface to integrate with CAP or Silver Byte systems in hotels. Opening mailboxes and system management is undertaken by the CAP system or by receiving data from the Silver Byte system. No external intervention is required to set up and manage the mailboxes. The system has all normal hotel management functionality and includes full options of the voicemail system.

44. 44 GAMA Prime Voice – Hotel System  Hotel Guest Rooms  Receive guest identification for stored messages (message light)  Pick up messages from every phone in the room  Get wake-up calls via the system  Listen to messages in the selected language (as defined)  Settings  Support for 6 languages (Hebrew, Arabic, English, French, German, and Russian)  User language is set at the system definition stage in the guest room or by the management  Define the outgoing message from the system or according to the extension’s language setting  Define different service levels for hotel guests and management  Define different outgoing messages for hotel guests and management  Be alerted through the CAP system by mail of work problems  Leave messages for groups of guests (message distribution controlled from the reception desk)  Define a number of extensions within a single room (for suites)  Hotel Management  Work with UM (Voice and Fax)  Build intelligent call routing for different departments  Operate the desired options existing in the voicemail system according to different levels defined in the system  Set up extension number – for office or reception desk, for forwarding calls according to needs from the menus/extensions defined in the voicemail system Note: This product is part of the GAMA Prime Voice system and requires a license. Special Features

45. 45 GAMA Prime Voice Application Call recording system integrated with APA extension of the Coral PBX Calls are recorded with caller identification (ANI) by pressing on the Help button at any phone extension. This is an easily operated and convenient tool for recording calls from (smart) internal phone extensions within the organization. Authorizations are given to special license holders (users)

46. 46 GAMA Prime Voice Application Call queue system integrated with the CCM system connected to the Coral PBX The call queue module is activated by the call navigation menus of the voicemail system. Using a simple application within the menus, the system converts the data produced by the CCM system into vocal information heard over phone lines. The system supports two work approaches – Tadiran Wallboard and Spectrum Alpha Wallboard.

47. 47 GMA Prime Voice Application Disa / Callback System integrated with APA extension of the Coral PBX This module manages user's phone calls via the main PBX. It transfer internal calls (in the network) and low cost internal/ external calls, checks user identification and supervises call destinations. There are service levels for every caller. The system records all calls by noting connection time and destination.

48. 48 GAMA Prime Voice Application The voicemail system includes several components that require appropriate licenses to operate them: Hardware and numerous Voice & Fax channels Hardware and numerous Voice & Fax channels UM licensed (voice & fax) UM licensed (voice & fax) Support for multiple Exchange servers Support for multiple Exchange servers Languages Languages Internal and external integration and applications Internal and external integration and applications For example: Hotels + APA + call recording integrated with the Coral PBX + ATT IVR nodes + IVR modules - and more

49. 49 General General Prime Voice Junior Mini Prime Voice Junior Prime Voice Junior Plus Prime Voice Mini Prime Voice Features 4 Voice Channels 4 Fax Channels Dialogic¥4 4 Voice Channels 4 Fax Channels Dialogic¥4 4 Voice Channels 4 Fax Channels Dialogic¥4 8 Voice Channels 8 Fax Channels Dialogic¥4 x 2 4-240 Voice Channels 1-24 Fax Channels Number of voice and fax channels (depending on hardware capabilities) Depending on size of system and disk up to 2500 from 2500, dep. on disk size Recording hours Accessories: screen, keyboard, mouse 12 months Warranty and service Modem for remote maintenance – (separate phone line) Note:  Prime Voice System is supplied with computer, but license can also be purchased without computer.  Prime Voice Junior./ Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.  Prime Voice Junior Mini is supplied with license alone. GMA Prime Voice – system types

50. 50 Operating voice mails Prime Voice Junior Mini Prime Voice Junior Junior Plus Prime Voice Mini Prime Voice Features 4000 Not enlarged Number of voice mails Option to access voice mails via the WEB Enlarged Full synchronization and bi-directional contact between messages recorded by phone and by email (UM) Optional multi-lingual support via phone menu – 6 languages up to 5 users up to 20 users up to 100 users Support for sending faxes from workstations According to order and up to 5 users According to order and up to 10 users According to order and system size Call recording integrated with Coral PBX – requires license for additional modules GAMA Prime Voice – system types

51. 51 Features built-in to the system Features built-in to the system Prime Voice Junior Mini Prime Voice Junior Prime Voice Junior Plus Prime Voice Mini Prime Voice Features Integrated According to order Integration with APA extension (Coral PBX) 5 5 1020 5 Fax and UM licenses supplied with the system 0 01 11 Option to access cells via the WEB Hebrew English (other languages according to order) Hebrew English (other languages according to order) Hebrew English (other languages according to order) Hebrew English (other languages according to order) Hebrew English (other languages according to order)Languages Note: For hotels, system is integrated with CAP system (Coral PBX) or Silver Byte. The system supports 6 languages: Hebrew, English, French, German, Russian, Arabic GAMA Prime Voice – system types

52. 52 Prime Voice Junior Mini Prime Voice Junior Prime Voice Junior Plus Prime Voice Mini Prime Voice Features Option for adding IVR modules Prime Voice Junior Mini Prime Voice Junior Prime Voice Junior Plus Prime Voice Mini Prime Voice Features 4000 Unlimited Amount of call navigation nodes Access to external modules - IVR Optional Access to ATT IVR nodes IVR module IVR module GAMA Prime Voice – system types Call navigation menu Call navigation menu

53. 53