1. eService Ticket Management Shortcut
How to add eSTM as a shortcut to the home page of AT&T BusinessDirect®

2. Log in to AT&T BusinessDirect®
Navigate to AT&T BusinessDirect® Log In Page
Enter your ID and Password
Click on Log In button

3. Accessing eSTM Page A new window will open
Click on “View Intelligent Reporting System” link
If not on the “Home Page” you can access the link by
Clicking “Application” in the horizontal navigation bar across the top
Click on the “View Intelligent Reporting Systems” link located under the “Performance Reporting” section in the center of the “Applications” page
A new window will open

4. Accessing eSTM Page Click on “Reporting Platform” Link
You may need to expand the “Reporting Platform” file by first clicking the “+” to reveal the “Reporting Platform” link

5. Accessing eSTM Page Click “eService Ticket Management” 1 2 3
Hover mouse from “Reports” to “Public Reports” to “eService Ticket Management” 1 2 3

6. Logout
Once you are logged in, copy the URL from the address bar. Then log back out.

7. Edit Shortcuts Return to AT&T BusinessDirect® “Home Page”
Click “My Shortcuts” then “Manage”

8. Create New Shortcut
Click “CREATE NEW SHORTCUT”

9. Create New Shortcut
Give the shortcut a name and paste the copied URL, then click “Add to Shortcuts”

10. Edit location or Save Shortcut is created
You may move link up or down in the “Shortcuts” Navigation pane
Click shortcut you want to move
This should highlight the shortcut
Use “MOVE UP” or “MOVE DOWN” buttons to change shortcuts
Save Shortcut
Click “SAVE EDITS” button

11. Acknowledgement
If you see this screen you are done!
Test by clicking new Shortcut
eSTM should open in a new browser window
Highly recommended to log off and back on again to ensure new link is on the AT&T BusinessDirect® home page