1. WELCOME Commissioner Role in JTE and Voice of the Scout 2012 National Annual Meeting Elective # 208 (Thursday) Elective #408 (Friday) Presenters: Ellie Morrison and Neil Lupton 1

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3. The Retention Mission of the Commissioner Corps is best achieved by providing an adequate number of trained unit commissioners who provide a link to District Committee resources in support of a quality unit program. Commissioner Retention Mission 3 NEW – MAY 2012

4. Four Focus Areas 1) Support unit growth in the Journey to Excellence criteria 2)Link District Committee resources to unit 3)Visit units and log the visits into UVTS 4)Support On-time re-chartering

5. Steps for a Unit Commissioner in Journey to Excellence 5 1.National Updates and publishes this year’s standards 2.Unit uses JTE standards for their annual Action Planning and Program Planning – reminded and supported by UC 3.Unit reviews performance on JTE monthly/quarterly – supported by UC 4.UC makes regular contact, records in UVTS for UC benefit 5.Unit annual JTE performance is assessed at rechartering – supported by UC. Awarded Gold, Silver, Bronze 6.Unit is presented JTE recognition – by UC 7.CONTINUOUS IMPROVEMENT is a key part of JTE

6. Newest Component of JTE: Voice of the Scout 6

7. Voice of the Scout Dashboard 7 Myscouting account Council level and district key 3 members If you can see JTE dashboard you can see VOS dashboard

8. Voice of the Scout – Resources 8 Dashboard questions = Helpdesk 972-580-2267 Suggestions = jte@scouting.orgjte@scouting.org Webinars = www.scouting.org/jtewww.scouting.org/jte Staff adviser = mike.watkins@scouting.org

9. 9 Interpret data Monitor results RESPOND Guide and coach action COMMUNICATESURVEY Email invitations sent To stakeholders at maximum of once every six months. VOS results sent to UC and Unit Key 3 by email in advance of Unit Key 3 meeting Report action plan to district and report progress and results through UVTS

10. Key players in Unit VOS 10 The Unit Key 3 Charter Organization Rep (IH) Unit Leader Unit Committee Chair VOS results are shared in a meeting with ALL of the Unit Key 3 The Unit Commissioner facilitates this meeting

11. 11 Net Promoter Score: Basic Components i.e. N=100 10% NPS 30% promoters 20% detractors (response rate) (30 people chose 9-10) (20 people chose 0-6)

12. 12 Loyalty (NPS) Driver Quantitative Data If asked, how likely are you to recommend Scouting to a friend? Cub Scouting is really fun. Attending roundtables helps me become a more effective leader. Scout meetings are a good use of my son’s time I have the tools & resources to be an effective leader. Unit NPS District NPS

13. 13 “We have so much fun. I slept at a zoo overnight, went camping in a cabin and now I get to go camping in a tent. I love earning belt loops, too. It's fun.” Cub Scout Qualitative Data Verbatim Comment

14. 14 Quantitative + Qualitative = Opportunity for Change

15. 15 Estimated Development Timeline As of May 2012 Council level data on VOS dashboard – Apr 2012 District level data on VOS dashboard – Dec 2012 Unit level data on VOS Dashboard – Dec 2013

16. Unit Commissioner VOS Role 16 Promote Participation Prepare Interpret VOS Learnings Coach, Guide Cheerlead, Monitor, Recognize

17. UC - Meetings with Unit are Key to Success 17 At least 6 contacts with unit per year Recharter meeting Self Assessment & Action Planning Meeting to review VOS findings & JTE status within 45 day Mid-Charter Review to review VOS findings & JTE progress Three others

18. Additional Training 18

19. Unit Commissioner Role JTE  Educate units regarding the JTE criteria yearly  Meet (and exceed) JTE commissioner visit requirements Voice of the Scout  Encourage unit participation  Interpret results to Unit Key 3 19

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21. JTE On-Line Resources 21 Council JTE Scoreboard – Automatically populated – Updated 3 times per month – Available through “MyScouting” account District JTE Scoreboard – Will be available as part of major BSA IT upgrade JTE On-line support resources – www.scouting.org/JTE – Worksheets, interactive spreadsheets

22. Screenshot of JTE Council Dashboard 22

23. VOS On-Line Resources 23 VOS IS PART OF JOURNEY TO EXCELLENCE – Bonus points for participation in 2012 – Participation is expected and metered in 2013 VOS Dashboard displays survey results for Council volunteers and district key 3 members

24. Screenshot of VOS Dashboard 24

25. Council/District Key 3 VOS Actions 25 Promote Participation Thanks Respondents Share VOS Learnings Review, Analyze, Act Communicat e Changes

26. District Commissioner VOS Actions 26 Promote Participation Train Deliver VOS Information to UC Link District Resources Cheerlead, Monitor, Recognize

27. To Improve Unit Programing “ It takes a entire District to serve a Unit” Use all the people resources and available tools – Council and District Committees – Commissioner Staff – Both fully staffed 27

28. Summary 28 Everyone has a role to play in the support of our units and our youth JTE tells us how we’re doing against specific criteria VOS tells us how our stakeholders think we’re doing Better units + better program+ happier youth = achieving “the main thing” It takes an entire district to serve a unit

29. OUR GOAL???? Better Scouting Clear Expectations, No Surprises CONTINUOUS IMPROVEMENT BSA Mission fulfilled! 29