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Sendenhorst, 21 Feb 2008 SAP im globalen Einsatz Andere Länder – andere Sitten Anforderungen an das SAP CC.

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Presentation on theme: "Sendenhorst, 21 Feb 2008 SAP im globalen Einsatz Andere Länder – andere Sitten Anforderungen an das SAP CC."— Presentation transcript:

1 Sendenhorst, 21 Feb 2008 SAP im globalen Einsatz Andere Länder – andere Sitten Anforderungen an das SAP CC

2 21. Feb 2008Miele IT - Christian Grotowsky _MieleSAPimGlobalenEinsatz.ppt 2 The importance of international business increases Abroad Germany + 10,1 % + 2,5 % Miele Group Sales in EURO m

3 21. Feb 2008Miele IT - Christian Grotowsky _MieleSAPimGlobalenEinsatz.ppt 3 Our domestic appliances and products for commercial applications

4 Content Initial situation Template approach Implementation and rollout Operational model

5 21. Feb 2008Miele IT - Christian Grotowsky _MieleSAPimGlobalenEinsatz.ppt 5 Miele global business is covered by ~40 sales and service units range of org- anisational size Regional coverage Individual sour- cing models … Cultural specifics Complete range of time zones Language capabilities …

6 21. Feb 2008Miele IT - Christian Grotowsky _MieleSAPimGlobalenEinsatz.ppt 6 SAP BW The target: The Miele Sales Template simplifies the system landscape Marketing/ Sales Service Logistics Admin VG Processes SAP R/3 Service appl. Notes … VG 1VG 2 B Service appl. … … … VG 3 C … … … … VG 38 … … … … SAP R/3 mySAP CRM Miele Sales Template Interaction Center Mobile Field Support E-Business Individual local solutions result in an overall complicated further development Sales Template allocates Miele Best Practices W 1) 1) W = Workforce Management Solution VG = Vertriebsgesellschaft

7 Content Initial situation Template approach Implementation and rollout Operational model

8 21. Feb 2008Miele IT - Christian Grotowsky _MieleSAPimGlobalenEinsatz.ppt 8 Sales Template allocates Miele Best Practices E-Business Workforce Mgmt. 3rd party integration Mobile field support Professional business Complaint Mgmt Call Center Selection VG N VG CH VG GR VG USA VG F VG AT VG CZ Further VGs Miele Sales Template Involved Countries Result VG = Vertriebsgesellschaft

9 21. Feb 2008Miele IT - Christian Grotowsky _MieleSAPimGlobalenEinsatz.ppt 9 Template approach for rollout with local and global responsibility Subsidiary 1 Pilot 2 Successive Template approach Copy and adapt 345 Basis: Highest common denomi- nator Efficient system development Sequential consideration of requirements Structural limitation in case of return of requirements enhancements schematic

10 21. Feb 2008Miele IT - Christian Grotowsky _MieleSAPimGlobalenEinsatz.ppt 10 Sales Template shares business and technical efficiency Miele Sales Template Business perspectiveTechnical perspective Enables Miele best practices for all VGs Delivers highly integrated process flows Enables new business processes for most VGs Improves process efficiency Allows cross border shared services … Delivers one unique system platform Improves time to market requirement realisation Integrates VGs system landscape Shares professional IT-services Ensures secure system operation … Multilevel know-how transfer

11 Content Initial situation Template approach Implementation and rollout Operational model

12 21. Feb 2008Miele IT - Christian Grotowsky _MieleSAPimGlobalenEinsatz.ppt 12 Sales Template approach business driven VerificationSpecificationImplementation Business requirement re- cording of 7 countries Miele best practice identification Decision making for mySAP CRM system Detailed process and sys- tem solution design SAP negotiation for licen- ces and consulting Integration of further Miele business experts Realisation based on mySAP CRM release parallel working SAP spe- cialists all over the world 4 project modules cover all aspects of implementation Close synchronisation with Supply Chain Management project 2007 Roll-out VG First roll-out activities already started Roll-out method- ology defined First key-user trai- nings conducted

13 21. Feb 2008Miele IT - Christian Grotowsky _MieleSAPimGlobalenEinsatz.ppt 13 The Miele Sales Template at a sketch mySAP SCMmySAP R/3 mySAP CRM Interaction CentreMobile Field applicationsE-Business Enterprise Sales Marketing mgmt. Sales Order Opportunity mgmt. Activity- mgmt. Enterprise Service Service Order Contract mgmt. Complaint mgmt. LogistikFinance & Controlling Other Billing/ Pricing Master data mgmt. mySAP BW AnalyticsSales Comprehensive functions/systems MiddlewareAuthorisation SalesServiceSalesServiceSalesService Service order opti- misation Archiving…Duplicate check

14 21. Feb 2008Miele IT - Christian Grotowsky _MieleSAPimGlobalenEinsatz.ppt 14 ServiceMarketing/SalesLogisticsAdmin Sales Template project organisation integrates business and IT Template Team Project Management Business & IT representatives Miele Business Team Miele IT Team …GRCH Rollout Coordinator Central Miele coordinator Rollout Project Management Local VG project manager Central Miele IT department Local VG IT Local implementation partner Local VG business process owner Local VG key user Local Rollout Team Template Release Development Local Miele Sales Template Rollout

15 21. Feb 2008Miele IT - Christian Grotowsky _MieleSAPimGlobalenEinsatz.ppt 15 Business needs define rollout project Marketing/SalesServiceLogisticsAdmin Business Change Mgmt. Project organisation Local blueprint Configured system Tested system Live System Set-up Project kick-off Project team training Detailed project planning Specification System demo/ gap analysis Requirement management Local template design Realisation Configuration/ customising System doc- umentation Template unit/ module testing Go-live preparation Data migra- tion End user training System testing Go-live & support System cut over Hyper care System operation Scope

16 Content Initial situation Template approach Implementation and rollout Operational model

17 21. Feb 2008Miele IT - Christian Grotowsky _MieleSAPimGlobalenEinsatz.ppt 17 Business operation Business develop- ment Factories VGs Central units Organisational model focussed on business needs Central IT (GT) Development and excellence Technologies and infrastructure VG support Marketing/Sales Service Logistics Admin Group Process Owner Factories VGs Central units Operation and Service Center Regional centers-- BusinessMiele ITBusiness

18 21. Feb 2008Miele IT - Christian Grotowsky _MieleSAPimGlobalenEinsatz.ppt 18 3 level support structure for global IT support Internal user External user Corp. IT Service Center (SC) Gütersloh Service group 1Service group 2...Service group 3 1st level 2nd level Hotline GT LE OE GTG GTE UN … VGD GTZ New: Global IT support organisation Existing Regional service center Department 1Department 2...Department 3 3rd level Europe Middle East Africa Ameri- cas Asia Pacific

19 21. Feb 2008Miele IT - Christian Grotowsky _MieleSAPimGlobalenEinsatz.ppt 19 IT-process model Simplified Require- ment Mgmt Software Engineering Configura- tion Mgmt. Test Mgmt Release Mgmt. Change Mgmt. Incident/ Pro- blem Mgmt. User Training Contact Mgmt. Enabling processes Capacity Mgmt. Availability Mgmt. Security Mgmt. Enabling processes deliver information for customer relevant support processes High support quality requires overall optimisation of relevant processes Mgmt. = Management

20 21. Feb 2008Miele IT - Christian Grotowsky _MieleSAPimGlobalenEinsatz.ppt 20 Key success factors for global IT-support Business driven project and operation with shared responsibility of business and ITComplex system landscape requires excellent know how for development and operation SALESTEMPLATESALESTEMPLATE


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