1. APICS – Hampton Roads Chapter PDM March 10, 2005 Presented by Michele Wernsmann, Ciba Specialty Chemicals

2. A Process: A series of actions or operations conducing to an end A Procedure: A series of steps followed in a regular, definite order According to Merriam-Webster Dictionary Very High Level Cascading levels of detail  Regional, Country, Local  Based on Global Strategic, and Business Plans

3. WHY DO WE NEED THEM?

4. ISO or other Certification Financial Integrity  Inventory Accuracy  COGS Education  Training  Certification Operational Excellence  Customer Service Levels  Supplier Response Rating  Quality in Manufacturing Execute Business Strategy

5. Challenges Distance/Cost Different Cultures Difficult Communication/Language barriers Time Zones ERP Environments Differences in Law/Regulations Different Activities – Pure Manufacturing vs. Pure Distribution

6. The Global processes are owned by a team on which all regions are represented. We call them regional champions.

7. Regional procedures are developed on an as-needed basis. Usually necessary to outline responsibility.

8. Local procedures are usually specific to country, plant, ERP environment, or other defining criteria.

9. The key element of processes and procedures in a global community They must Fit Together

10. The cascade effect

12. Where does it stop?

14. How do we create visibility and accessibility? Central repository where everything is visible Procedure which supports development & promotion Individual actions assigned to create ownership Training for ALL users

15. GRIP Roles GlobalNAFTANAFTA Related LRIM Local Replenishment & Inventory Manager 5/31/2004 - (E) Vers.: 04 Process Owner: Guillermo Raebel PRP Product Range Planner 5/31/2004 - (E) Vers.: 03 Process Owner: Guillermo Raebel PU Power User – Regional GRIP Champion 5/31/2004 - (E) Vers.: 02 Process Owner: Guillermo Raebel RRIM Regional Replenishment & Inventory Manager 5/31/2004 - (E) Vers.: 04 Process Owner: Guillermo Raebel back to topck to top Standard Consignment Stock Agreement GlobalNAFTANAFTA Related Standard Consignment Stock Agreement 8/25/2003 - (E) Vers.: 02 Process Owner: David Mason back to topck to top Distribution Principles GlobalNAFTANAFTA Related Distribution Principles 4/4/2002 - (E) Vers.: 00 Process Owner: Harald Klyve back to topck to top Customer Complaint System GlobalNAFTANAFTA Related Customer Complaint System 4/4/2003 - (E) Vers.: 1.0 Process Owner: CCS Steering Committee back to topck to top

16. GRIP Roles GlobalNAFTANAFTA Related LRIM Local Replenishment & Inventory Manager 5/31/2004 - (E) Vers.: 04 Process Owner: Guillermo Raebel PRP Product Range Planner 5/31/2004 - (E) Vers.: 03 Process Owner: Guillermo Raebel PU Power User – Regional GRIP Champion 5/31/2004 - (E) Vers.: 02 Process Owner: Guillermo Raebel RRIM Regional Replenishment & Inventory Manager 5/31/2004 - (E) Vers.: 04 Process Owner: Guillermo Raebel back to topck to top Standard Consignment Stock Agreement GlobalNAFTANAFTA Related Standard Consignment Stock Agreement 8/25/2003 - (E) Vers.: 02 Process Owner: David Mason back to topck to top Distribution Principles GlobalNAFTANAFTA Related Distribution Principles 4/4/2002 - (E) Vers.: 00 Process Owner: Harald Klyve back to topck to top Customer Complaint System GlobalNAFTANAFTA Related Customer Complaint System 4/4/2003 - (E) Vers.: 1.0 Process Owner: CCS Steering Committee back to topck to top Warehousing Transportation International Trade Replenishment International Operations Customer Service Our Mission : To Become the Partner of Choice of the Business Segments in Terms of Order Management, Distribution, Warehousing Activities, IM Support and Cost Leadership. To accomplish our mission, NAFTA Supply Chain Services must ensure that the various functions of the supply chain align within the work processes across the region while supporting the global supply chain processes. Development of standardized procedures is an essential step that will make this alignment a reality. This web site has been created to provide you easy access to the Global Business Processes and the NAFTA standard procedures. The NAFTA SCS Leadership Team firmly believes that use of these standardized processes by trained and dedicated team members is essential for us to reach our goal of Operational Excellence.

17. UNO Business Processes Global NAFTA NAFTA Related

18. How do we maintain control? Process Assessments Compliance Audits Locally Regionally Globally