1. CHANGE AND CHALLENGES Developing Your Personal Resilience Presented by Cigna Employee Assistance Program

2. Use and distribution limited solely to authorized personnel. © 2013 Cigna Some content provided under license. 2 Recognize the characteristics of a resilient person Discover your own skills and strengths Learn tactics and techniques for developing resilience Identify self-defeating thoughts and ideas Know how to stay strong and resilient during change Learn the benefits of Employee Assistance Program SEMINAR GOALS

3. Use and distribution limited solely to authorized personnel. © 2013 Cigna Some content provided under license. 3 is the process of adapting well in the face of adversity, trauma, tragedy, threats, or even significant sources of stress, such as family and relationship problems, serious health problems, or workplace and financial stressors. (American Psychological Association, n.d.) WHAT IS PERSONAL RESILIENCE? Resilience

4. Use and distribution limited solely to authorized personnel. © 2013 Cigna Some content provided under license. 4 Have inner strength See beyond the present Face their problems Take initiative Examine themselves Are adaptable CHARACTERISTICS OF RESILIENT PEOPLE

5. Use and distribution limited solely to authorized personnel. © 2013 Cigna Some content provided under license. 5 When change happens how do you respond ? Blame yourself Lose confidence or hope Have difficulty rebounding Find new opportunities Adapt and overcome Focus on the positive

6. Use and distribution limited solely to authorized personnel. © 2013 Cigna Some content provided under license. 6 Mind Body Heart Spirit Know your core IDENTIFY YOUR RESOURCES

7. Use and distribution limited solely to authorized personnel. © 2013 Cigna Some content provided under license. 7 Know your network IDENTIFY YOUR RESOURCES People who care about you Organizations Professionals Wisdom Yourself Your toolbox

8. Use and distribution limited solely to authorized personnel. © 2013 Cigna Some content provided under license. 8 DEVELOPING RESILIENCE Reframe the situation Remind yourself of strengths Practice problem-solving Improve your self-control Fake it till you make it Techniques

9. Use and distribution limited solely to authorized personnel. © 2013 Cigna Some content provided under license. 9 DEVELOPING RESILIENCE Techniques Grow in flexibility Focus on what you can control Acknowledge the negative Rethink your worries Let go of shame and blame

10. Use and distribution limited solely to authorized personnel. © 2013 Cigna Some content provided under license. 10 DEVELOPING RESILIENCE Build a support network Learn from experience Gather facts Get perspective Expand your skills Tactics

11. Use and distribution limited solely to authorized personnel. © 2013 Cigna Some content provided under license. 11 DEVELOPING RESILIENCE Explore your options Help others Find the humor Make a move Have a mantra Tactics

12. Use and distribution limited solely to authorized personnel. © 2013 Cigna Some content provided under license. 12 Negative “if A, then B” assumptions “Yes, but” thinking Saying “I can’t” when you really mean “I won’t” Starting with “I’ll never…” Getting stuck on “Why did this happen?” AVOID SELF-DEFEATING THOUGHT PATTERNS

13. Use and distribution limited solely to authorized personnel. © 2013 Cigna Some content provided under license. 13 HOW ARE WE GETTING THROUGH THIS TODAY? Respond creatively Keep calm and confident Identify obstacles Bend a little Resilience in the short term

14. Use and distribution limited solely to authorized personnel. © 2013 Cigna Some content provided under license. 14 HOW ARE WE WEATHERING THE STORM? Resilience in the long term Build an environment for resilience Keep hope alive Set goals for yourself Find new activities and establish new habits (Mayo Clinic, 2011)

15. Use and distribution limited solely to authorized personnel. © 2013 Cigna Some content provided under license. 15 THINKING ABOUT FUTURE CHANGE Recognize that change is inevitable Anticipate and monitor change View change as an adventure

16. Use and distribution limited solely to authorized personnel. © 2013 Cigna Some content provided under license. 16 Your strengths Your growth and development Your resilience Your success You can do it!

17. Use and distribution limited solely to authorized personnel. © 2013 Cigna Some content provided under license. 17 Benefits of the EAP Face to face sessions Confidential Prepaid Unlimited telephonic consultation Available 24 hours a day, 7 days a week Household benefit Work/Life support such as eldercare, childcare and pet care Financial services Legal services

18. Use and distribution limited solely to authorized personnel. © 2013 Cigna Some content provided under license. 18 American Psychological Association. (n.d.). The Road to Resilience. Retrieved from http://www.apa.org/helpcenter/road-resilience.aspxhttp://www.apa.org/helpcenter/road-resilience.aspx Keller, Helen. (1903). Optimism. Retrieved from http://www.afb.org/section.aspx?SectionID=1&TopicID=193&SubTopicID=22& DocumentID=1208 Marano, Hara Estroff. (2003). The Art of Resilience. Retrieved from http://www.psychologytoday.com/articles/200305/the-art-resilience Mayo Clinic. (2011). Resilience: Build skills to endure hardship. Retrieved from http://www.mayoclinic.com/health/resilience/MH00078 Pearman, Roger. (2005). Developing Resilience. Retrieved from http://www.inc.com/articles/2005/01/resilience.html Seligman, Martin E.P. (2011). Building Resilience. Retrieved from http://hbr.org/2011/04/building-resilience/ar/1 REFERENCES

19. "Cigna” is a registered service mark and the “Tree of Life” logo and “GO YOU” are service marks of Cigna Intellectual Property, Inc., licensed for use by Cigna Corporation and its operating subsidiaries. All products and services are provided by or through such operating subsidiaries and not by Cigna Corporation. Such operating subsidiaries include Connecticut General Life Insurance Company, Cigna Health and Life Insurance Company, Cigna Behavioral Health, Inc., and HMO or service company subsidiaries of Cigna Health Corporation. All models are used for illustrative purposes only. 857306a 09/13 © 2013 Cigna Some content provided under license.