1. Training & Development Policies for SMEs Informatization Promotion APEC 2005 August 27th, 2005 Eunsang Cho, Ph.D. escho@krivet.re.kr, aquinascho@hanmail.net Korea Research Institute for Vocational Education and Training

2. Table of Contents â Background â Research Framework â Previous Works â Policy Suggestions â International Collaboration for â T&D

3. Background SMEs in APEC occupy less than 30% of total exports Informatization of SMEs may lead to corporate transparency, industrial competitiveness, and market potential and eventually APEC common prosperity Training & Development is an alpha & omega of Informatization for SMEs. SMEs in APEC occupy less than 30% of total exports Informatization of SMEs may lead to corporate transparency, industrial competitiveness, and market potential and eventually APEC common prosperity Training & Development is an alpha & omega of Informatization for SMEs.

4. Research Framework

5. Previous Works Factors influencing Informatization policies - the degree of economic development and literacy rate - IT infra and development of ICT industry - who will be a coordinator; gov’t or corporations - policy tools; direct or indirect - support organizations; mono, dual, or intermediary Factors influencing Informatization policies - the degree of economic development and literacy rate - IT infra and development of ICT industry - who will be a coordinator; gov’t or corporations - policy tools; direct or indirect - support organizations; mono, dual, or intermediary

6. Previous Works National Informatization Indices Group 1G 2G 3 HighT, J, K A, C, N, UH, S LowM, P, P, C, C, I, M, RB P, T, V National Informatization Indices Group 1G 2G 3 HighT, J, K A, C, N, UH, S LowM, P, P, C, C, I, M, RB P, T, V

7. Previous Works Strategies and Issues of SMEs T & D CEO: AWARENESS TRAINING LINK MGT GOAL TO IT MGT:PLANNING, MARKETING, STRATEGY UTILIZING IT SYSTEM Es:SYSTEM, HOMEPAGE, NETWORK Strategies and Issues of SMEs T & D CEO: AWARENESS TRAINING LINK MGT GOAL TO IT MGT:PLANNING, MARKETING, STRATEGY UTILIZING IT SYSTEM Es:SYSTEM, HOMEPAGE, NETWORK

8. Previous Works APEC T & D Program Canadian Student Connection Programme - providing internet & e-commerce training: internet exploration, on-line communication for biz, e-commerce, web-site planning, internet security, on-line sales - 133,000 students as business advisors trained - 5,000 students employed APEC T & D Program Canadian Student Connection Programme - providing internet & e-commerce training: internet exploration, on-line communication for biz, e-commerce, web-site planning, internet security, on-line sales - 133,000 students as business advisors trained - 5,000 students employed

9. Previous Works APEC T & D Program Australian AUSe.NET program - 3 hr face-to-face interview: train the need for e-commerce and its importance - on-line program: how to buy PC, ways to connect to and install website, IT technology and e-commerce APEC T & D Program Australian AUSe.NET program - 3 hr face-to-face interview: train the need for e-commerce and its importance - on-line program: how to buy PC, ways to connect to and install website, IT technology and e-commerce

10. Previous Works APEC T & D Program Canadian Ebiz.enable program - accessible to experts - evaluate current situation and next step - encourage e-biz strategy - E-biz inf tool provides step-by-step guidance - partnership with private e-biz opportunities roundtable APEC T & D Program Canadian Ebiz.enable program - accessible to experts - evaluate current situation and next step - encourage e-biz strategy - E-biz inf tool provides step-by-step guidance - partnership with private e-biz opportunities roundtable

11. Previous Works APEC T & D Program ADOC(APEC Digital Opportunity Center) designed to assist IT Tech utilization, e-policy, T&D program, & conferences Trainers’ Program - funded by Taiwan - participants: Peru,Chile,PN, Vietnam, Indone, Phillipp - 1 1/2 month - Contents: IT industry, network system, web service, security met system, ISMS, e-govt, int’l conference, cultural day, visit to gov’t and industry APEC T & D Program ADOC(APEC Digital Opportunity Center) designed to assist IT Tech utilization, e-policy, T&D program, & conferences Trainers’ Program - funded by Taiwan - participants: Peru,Chile,PN, Vietnam, Indone, Phillipp - 1 1/2 month - Contents: IT industry, network system, web service, security met system, ISMS, e-govt, int’l conference, cultural day, visit to gov’t and industry

12. Previous Works Non-APEC T & D Program UK’s Learndirect - cyber learning institute providing on-line service - IT, leadership, mgt, teamwork, sakes, marketing, customer satisfaction, sales, literacy - BA, MA, Ph.D. available - 2,000 Larndirec center, 7,000 on-line center available Non-APEC T & D Program UK’s Learndirect - cyber learning institute providing on-line service - IT, leadership, mgt, teamwork, sakes, marketing, customer satisfaction, sales, literacy - BA, MA, Ph.D. available - 2,000 Larndirec center, 7,000 on-line center available

13. Policy Suggestions 1. T&D needs to be differentiated a/c the stages of development of informatization - beginning stage: computer basics, s/w, h/w, web, & data base - high stage: R&D, planning, marketing, invoicing, supply chain mgt, inventory, logistics, KM, finance 1. T&D needs to be differentiated a/c the stages of development of informatization - beginning stage: computer basics, s/w, h/w, web, & data base - high stage: R&D, planning, marketing, invoicing, supply chain mgt, inventory, logistics, KM, finance

14. Policy Suggestions 2. E-biz awareness for CEO emphasized; thru portal sites linked to support service, biz case study, seminar or workshop covering SMEs, IT & e-commerce Focus: understanding of digital economy, necessity for e-biz, investment plan of e-biz management strategy for competitiveness 2. E-biz awareness for CEO emphasized; thru portal sites linked to support service, biz case study, seminar or workshop covering SMEs, IT & e-commerce Focus: understanding of digital economy, necessity for e-biz, investment plan of e-biz management strategy for competitiveness

15. Policy Suggestions 3. SMEs: T&D=Cost, not enough HRs & time for T&D SMEs consortium need to be established - develop T&D program - Main partners: T&D, consulting, H/W - Minor partners: contents, solutions 3. SMEs: T&D=Cost, not enough HRs & time for T&D SMEs consortium need to be established - develop T&D program - Main partners: T&D, consulting, H/W - Minor partners: contents, solutions

16. Policy Suggestions 4. T&D system needs to be differentiated a/c informatization stages, objects & biz (manufacturing & service) CEO: IT awareness Mgt: planning, marketing and strategy linked to informatization system Es: system, homepage, & network T&D contents & methods evaluated 4. T&D system needs to be differentiated a/c informatization stages, objects & biz (manufacturing & service) CEO: IT awareness Mgt: planning, marketing and strategy linked to informatization system Es: system, homepage, & network T&D contents & methods evaluated

17. International Collaboration for T&D 1. SMEs Informatization skills training from IT advanced to IT developing thru APEC Fora, such as TEL WG, HRD WG 2. APEC center established to support SME informatization such as T&D system development and operation, T&D program development and operation (on-&off-line) 1. SMEs Informatization skills training from IT advanced to IT developing thru APEC Fora, such as TEL WG, HRD WG 2. APEC center established to support SME informatization such as T&D system development and operation, T&D program development and operation (on-&off-line)

18. International Collaboration for T&D 3. IT volunteer program utilizing - college students or IT retired professionals - assistance: equipment & HRs - S-R, or L-R - target: CEOs, Mgt, & Es of SMEs, public orgs 3. IT volunteer program utilizing - college students or IT retired professionals - assistance: equipment & HRs - S-R, or L-R - target: CEOs, Mgt, & Es of SMEs, public orgs

19. Thanks !