1. TQM
Dr. Hazel King

2. Best Known TQM Awards 1 Japan’s Deming Award
2 USA’s Malcolm Baldrige National Quality Award.
The European Quality Award.

3. Japan’s Deming Award
Deming’s Prize is one of the highest awards given for TQM initiatives.
The JUSE established it in 1950 in honour of W.Edwards Deming ( ).
His message that improved quality would reduce expenses & improve productivity helped Japanese companies build a strong foundation based on quality.
The Deming prize was originally designed to reward Japanese companies for major advances in quality improvement.

4. The Categories of Deming Prize
The Deming Prize for INDIVIDUALS
For individuals or groups This award is given to those who have made outstanding contributions to the study of TQM or outstanding contribution to the study of statistical methods used for TQM Or Outstanding contribution to the dissemination of TQM
The Deming Application Prize
For organizations or divisions of organization that manage their business autonomously. Organizations or divisions of organization that achieved a distinct improvement in performance through the application of TQM in a designated year
The Quality Control Award for Operations Business Units
For Operations business unit of an organization. Operations business unit of an organization that achieved a distinct improvement in performance through the application of Quality Management or control in a designated year

5. The Deming’s Application Prize- Checklist
The Deming’s Application Prizes are awarded to private or public organization.
Theses organizations are subdivided into :
Small enterprises
Divisions of large corporations
& Overseas company.

6. The Deming’s Prize Check list
Sr No.
Criteria
Description 1
Outline of the organization
Describe the outline ,scale of operations, history,main products & characteristic 2
Organization & Management
Describe about the organization, main business, main committees, characteristics of organizational management. 3.
TQM promotion
Describe objectives behind the introduction of TQM, issues at the time of introduction, focus areas for activities ,progress of activities ,implementation status,confirmation of effects, fututre issues. 4.
Policy management
Describe the frame of systems built based on TQM 5
Human Resource Development
Educational plans & results,consciousness of quality & how it is managed & understanding of quality control,education of statistical concepts & their application,Education of associated copmanies (esp vendors, contractors, distributors)

7. Sr. No. Criteria Description 6 7 8 Information Management
Collection of external information, Interdepartmental communication, Utilization of statistical methods. 7
Standardization
SOP, methods of establishing,abolishing & revising standards, contents of standards, use of SPC, Utilization of standards 8
Implementation of status of Quality control
8.1 New product Development
8.2Quality assurance
8.3 Cost management
8.4 Quantity & delivery management.
8.5 safety Management
8.6 Marketing
8.7 Environmental mangaement
Describe function- wise (Q,S,D,S,M )Choose the activities that you would like to emphasize on)

8. Sr. no.
Criteria
Description 9
Overall effects
Describe the overall effects of TQM. Tangible effects such as quality,service,delivery,cost, profit,safety & environment 10
Future Plan
Explain about the plan to pursue TQM continuously even after winning the Deming Application Prize
Describe also the pending problems or issues as well as the new initiatives to be taken.

9. Malcolm Baldrige National Quality Award(MBNAQ)
MBNQA is given by the United States National Institute of Standards & Technology.
This award is given through the action of the National Productivity Advisory committee & American Society for Quality. (ASQ)
It was established by the Malcolm Baldrige National Quality improvement Act of 1987.
The award was established to recognize US companies that excelled in the achievement & management of quality.
This award is America’s highest honour for innovation & performance excellence.
The programme recognizes quality service in The manufacturing, service & small business & healthcare , education & non- profit & was inspired by the ides of TQM.

10. The MB Model for excellence in Business performance
Organizational profile: Environment, relationships & challenges 2 5
Strategic Planning
Work force Focus 1 7
Leadership
Business results 3 6
Customer & market focus
Process Management 4
Measurement, Analysis & Knowledge Management

11. Criteria for Performance Excellence
Organizational profile : It deals with all the details the way the organization works.
It is divided into 2 parts:
1) Organizational Description &
2) Organizational Challenges.
This includes organizational environment , key working relationships & strategic challenges.
The organization must give details about products & services it provides, its vision ,mission, values & its employee profile.
The type of equipments & technology used in various process & details of communication mechanism used, its supply chain & statutory & regulatory requirements by which it is governed.
The organization must highlight the steps taken by it to improve the key process relating to creation of new products & services.

12. Leadership(120): 1 . How the senior leaders guide & sustain the organization.(70)
2. Organizations governance & how it addresses its community, legal 7 social responsibility.(50)
Strategic planning
Strategic development (40)
Strategy deployment (45)
Customer & Market focus (85)
Customer & market knowledge (40)
Customer relationships & satisfaction(45)

13. Measurement analysis & knowledge management:(90)
Measurement, analysis & improvement of organizational performance. (45)
Management of information, IT & Knowledge management(45)
Workforce focus (85)
Workforce engagement(45)
Workforce environment (40)
Process Management(85)
Work system design (35)
Workplace management & improvement(50)

14. Business Results (450)
Product & service outcome (100)
Customer focused outcome (70)
Financial & market outcome (70)
Workforce focused outcome (70)
Process effectiveness outcome (70)
Leadership outcome (70 )
Total points = 1000