1. Centricity ™ LIVE 2015 Technology & serviceability… The new game Chris Jackson February 16, 2015

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3. Agenda 3 Welcome Defining serviceability The building blocks Serviceability strategy 2015 examples Questions and answers

4. Services evolution 4 GE Healthcare IT Services: Addressing needs & helping improve productivity Expanded service portfolio Invested in case management Creating new offers and increased transparency Reach support teams faster through phone & online Access resources quickly - anywhere, anytime 1 Better leverage best practices across GE Healthcare IT products Optimize resources Targeted timing 1- Where there is an internet connection available. Invested in new Service Portal Realigned Service Organization

5. What is Serviceability? 5 Degree to which the servicing of an item can be accomplished with given resources and within a specified timeframe. Source: http://www.businessdictionary.com/definition/serviceability.html#ixzz3Rwqm6kzm

6. The key building block to serviceability… technology 6 Fewer staff for installs Smaller HW footprints Smart systems for alerts Repeatable upgrades Standard install plans Risk mitigation Optimize resources Targeted timing

7. Executing our serviceability strategy 7 Service Patterns (ITIL) Proactive Diagnosis Analysis ITIL Framework PMO Methods Organization Remote Monitoring Integrated Service Platform Platform Data Tools & Services Technology

8. Roadmap: Remote Monitoring Technology Platform 2015: Global monitoring Key Components Defined Expand RAD/CARD 1.0 2.0 3.0 Global Expansion Service Analytics Predictive Analytics 2016: Further expand & analyze User Interface & Custom Reporting Alert Pattern Identification Stories 2017: Product integration Early ID to Potential System Issues Community Best Practice Sharing Descriptions of future functionality reflect current product direction, are for informational purposes only and do not constitute a commitment to provide specific functionality. Timing and availability remain at GE’s discretion and are subject to change and applicable regulatory clearance. 8 Planned, or anticipated as follows:

9. 9 A customer PMO set-up Establish roadmap Set key performance metrics Define PMO standards Complete workflow analyses Monitor performance to targets Define productivity opportunities Key deliverables Customer Clinical Champion GE Enterprise PM GE Tech/Clinical Advisor Customer PM & Sponsor GE Infrastructure SME Customer Integration SME Steering Committee

10. IT Infrastructure Library (ITIL) processes to improve capabilities 10 Regional focus Limited knowledge sharing Point-of-Time Root Cause Global database for analysis Knowledge management tools Organized … Incident  Problem … to From…

11. Serviceability … changing our game 11

12. 12 Questions?