1. Risk Management for Work Stress at KEK INA IDEC SA Piraeus, Greece info@idec gr

2. KEK INA Established in 1995: managers Kostas and Maria OWNERSHIP: Association of Metal Processing Industries and Kostas 3 members of staff (2 female, one male) plus trainers Kostas, Maria and 2 members of organizational staff hold university degree, most trainers hold University degree Training of unemployed and employed in the sector Funding by the ESF (Ministry of Labor), company levy for training (In Greece there is retention of 0.45% of the employee’s gross salary that goes to a special fund for training. Each company can use the money it has deposited for this reason within the next 2 following years.), ADAPT projects

3. Stress factors and impact of stress Accreditation Tight deadlines, competition, uncertainty about projects and cash flow Demand for high qualified multi-skilled personnel Two managers, not well defined who will do what and what are the priorities One left the company, difficult to find somebody to replace him Staff tired, with reduced personal time The administrator showed signs of depression

4. What were the strengths and weaknesses of approaches to company management and work approaches?

5. Please recommend other ways of reducing stress of the secretary Nitsa.

6. Is there more or less working stress in training SMEs than in large training organizations?

7. Risk assessment methodology and implementation (1) Risk management = risk assessment + risk reduction Stress to be dealt with internally.External help if necessary Manager-personnel meetings Identification of stress alarm symptoms Factors due to general business environment or to internal parameters External help Active participation of the personnel in risk assessment report

8. Risk assessment methodology and implementation (2) Issues of concern as reported by the majority of staff: -very tight deadlines.high competition for customers and trainees, uncertain cash flow, heavy administration, demand for high qualifications, difficulty to concentrate to work due to high traffic of trainees and trainers - long hours of work, orders coming from two persons, confusion due to teamworking - long hours of work, orders coming from two persons, confusion due to teamworking

9. Risk assessment – please identify sources of stress connected with internal and external working environment at selected group of employees/individual employee.

10. What would you propose to reduce stress?

11. What is the aim of a risk assessment survey?

12. Prevention and intervention techniques (1) 2 meetings to decide the Stress Prevention Action Plan Identification of steps to be taken by owners (strategic, immediate steps) by owners (strategic, immediate steps) by the employees and managers personally (personal development and changes) by the employees and managers personally (personal development and changes)

13. Prevention and intervention techniques (2) Goal of the meetings – to handle crisis management 6 key decisions: internal deadlines before the official ones internal deadlines before the official ones internal training of the staff in order to be upgraded internal training of the staff in order to be upgraded hire of additional offices hire of additional offices administration, the responsibility of one person administration, the responsibility of one person distribution of projects distribution of projects distribution of responsibilities between the 2 managers distribution of responsibilities between the 2 managers Nitsa named manager of the training Centre Nitsa named manager of the training Centre Increase of share capital Increase of share capital Continuous feedback and yearly decisions for improvement

14. Which measures can you identify as strategic ones?

15. What is definition of work description for each work position helpful for?

16. Evaluation of risk management process and intervention (1) Feedback from employees Decrease of absence and staff complaints Decrease of absence and staff complaints Increase of productivity and job satisfaction Increase of productivity and job satisfaction Feedback from managers Better control and management, more personal time and less fatigue Better control and management, more personal time and less fatigue

17. Evaluation of risk management process and intervention (2) Self-evaluation and personal development plan twice a year objective bonus system Positive results in health Assessment of the risk management system on a yearly basis

18. How would you evaluate the risk management system applied?

19. What is the advantage of employee rewarding system based on company efficiency and development of employees for company management and the employees?

20. What are the advantages and disadvantages of cooperation of a training company with external expert in company management?