1. „Everything is always impossible before it works. That's what entrepreneurs are all about: doing what people have told them is impossible”. R. Hunt Greene

2. Planning - Realization - Monitoring of the wide-ranging Tasks and Orders in real time with the use of Web and Mobile applications

3. TWO-WAY SUPPORT Service Providers accepting orders in real time and communicating online with Property Owners and field Employees Property Owners delegating any Tasks in real time and having their completion available for inspection at all times thanks to the access to the dedicated web and/or mobile application

4. Four innovative applications in one ERP tool Application of Service Coordinator Application of Mobile Service Leader Application of Service Client Application of Facility Manager

5. Formerly Higher costs of placing Orders and handling Tasks Working in a distributed environment Unproductive calls Endless paperwork Orders via email ending up in SPAM folders Now Optimisation of costs of Orders and Tasks management Working in a web browser and on mobile devices Delegating and monitoring Tasks in real time Constant supervision over positions of Mobile Leaders and development of works Electronic circulation of documents

6. Application of Service Coordinator What you gain: Efficient planning and executing works ordered by the Client Effective managing of Teams of Mobile Employees Monitoring costs and establishing planned revenue Web application available for every web browser

7. What you gain: Remote communication between the Coordinator and Mobile Leader Supervision over performed works thanks to GPS module Electronic checklists and technical documentation Code scanner and multimedia creator Application of Mobile Service Leader Application to be used on a mobile device equipped with GPS module

8. Application of Service Client and Facility Manager What you gain: Delegating and monitoring Tasks in real time Eliminating circulation of paper documents Authorising Employees to report orders directly to Service Providers Having access to current statuses and multimedia documentation confirming the performance of ordered works The web application available for a web browser and the mobile application – installed on a smartphone

9. SECTORS OF APPLICATIONS LOGISTICS BRANCH FINANCIAL BRANCH MOBILE NETWORK OPERATOR MAINTENANCE SERVICE

10. INFORMATION FLOW DIAGRAM – MAINTENANCE SERVICE Grocery store Application for the Site Manager Notification of the air conditioner failure multimedia Central Office Application for the Client of Services

11. INFORMATION FLOW DIAGRAM – MAINTENANCE SERVICE Repair Order Service company Application for the Service Coordinator Notification of the air conditioner failure multimedia Application for the Site Manager Application for the Client of Services Grocery storeCentral Office

12. INFORMATION FLOW DIAGRAM – MAINTENANCE SERVICE Repair execution order Serviceman Application for the Mobile Leader of Services Notification of the air conditioner failure multimedia Application for the Client of Services Application for the Site Manager Grocery storeCentral Office Repair Order Application for the Service Coordinator Service company

13. INFORMATION FLOW DIAGRAM – MAINTENANCE SERVICE The data collected and the as-built protocol Application for the Client of Services Application for the Site Manager Notification of the air conditioner failure multimedia Grocery storeCentral Office Repair Order Application for the Service Coordinator Service company Repair execution order Application for the Mobile Leader of Services Serviceman

14. INFORMATION FLOW DIAGRAM – MAINTENANCE SERVICE Post-order documents and multimedia Application for the Client of Services Application for the Site Manager Notification of the air conditioner failure multimedia Grocery storeCentral Office Repair Order Application for the Service Coordinator Service company Repair execution order Application for the Mobile Leader of Services Serviceman The data collected and the as-built protocol

15. INFORMATION FLOW DIAGRAM – MAINTENANCE SERVICE Confirmation and Status of the Submission Post-order documents and multimedia Application for the Client of Services Application for the Site Manager Notification of the air conditioner failure multimedia Grocery storeCentral Office Repair Order Application for the Service Coordinator Service company Repair execution order Application for the Mobile Leader of Services Serviceman The data collected and the as-built protocol

16. INFORMATION FLOW DIAGRAM - FINANCIAL BRANCH Credit Representative Application for the Client of Services Filing a loan application Financial Institution Application for the Service Coordinator

17. INFORMATION FLOW DIAGRAM - FINANCIAL BRANCH Credit Representative Application for the Client of Services Filing a loan application Ordering a valuation survey of the financed property Financial Institution Application for the Service Coordinator Real estate appraiser Application for the Mobile Leader of Services

18. INFORMATION FLOW DIAGRAM - FINANCIAL BRANCH Credit Representative Application for the Client of Services Filing a loan application Ordering a valuation survey of the financed property Financial Institution Application for the Service Coordinator Real estate appraiser Application for the Mobile Leader of Services Valuation survey together with multimedia

19. INFORMATION FLOW DIAGRAM - FINANCIAL BRANCH Credit Representative Application for the Client of Services Filing a loan application Ordering a valuation survey of the financed property Financial Institution Application for the Service Coordinator Real estate appraiser Application for the Mobile Leader of Services The result of a client’s credit reference search Valuation survey together with multimedia

20. INFORMATION FLOW DIAGRAM - MOBILE NETWORK OPERATOR Telecommunication Operator Application for the Client of Services The notification of repairing an optical fiber network Installation Company Application for the Service Coordinator

21. INFORMATION FLOW DIAGRAM - MOBILE NETWORK OPERATOR Telecommunication Operator Application for the Client of Services The notification of repairing an optical fiber network Repair order Installation Company Application for the Service Coordinator Technician Application for the Mobile Leader of Services

22. INFORMATION FLOW DIAGRAM - MOBILE NETWORK OPERATOR Telecommunication Operator Application for the Client of Services The notification of repairing an optical fiber network Repair order Installation Company Application for the Service Coordinator Technician Application for the Mobile Leader of Services The data collected and the as-built protocol

23. INFORMATION FLOW DIAGRAM - MOBILE NETWORK OPERATOR Telecommunication Operator Application for the Client of Services The notification of repairing an optical fiber network Repair order Installation Company Application for the Service Coordinator Technician Application for the Mobile Leader of Services As-built protocol along with multimedia The data collected and the as-built protocol

24. INFORMATION FLOW DIAGRAM – LOGISTICS BRANCH Factory Application for the Client of Services Notification of forwarding services and international transport Logistics Operator Application for the Service Coordinator

25. INFORMATION FLOW DIAGRAM – LOGISTICS BRANCH Factory Application for the Client of Services Notification of forwarding services and international transport Service order Logistics Operator Application for the Service Coordinator Professional International Driver Application for the Mobile Leader of Services

26. INFORMATION FLOW DIAGRAM – LOGISTICS BRANCH Factory Application for the Client of Services Notification of forwarding services and international transport Service order Logistics Operator Application for the Service Coordinator Professional International Driver Application for the Mobile Leader of Services CMR Report

27. INFORMATION FLOW DIAGRAM – LOGISTICS BRANCH Factory Application for the Client of Services Notification of forwarding services and international transport Service order Logistics Operator Application for the Service Coordinator Professional International Driver Application for the Mobile Leader of Services As-built protocolCMR Report

28. How much a company employing: 3 Mobile Service Leaders 1 Service Coordinator And daily completing 3 Orders (2 tasks in each Order) Can gain? Thanks to e-Service, the company can save even as much as PLN 3872,61 * monthly * Calculation parameters used here were derived from estimates available on the market. The estimates are purely of indicative and informative value. e-Service costs Savings e-Service

29. About the Manufacturer – QSG Group Designers of creative IT solutions Experienced quality managers and skilled programmers Extensive department of software quality maintenance Project Management Office Competencies to create own products, dedicated solutions and software on demand, cross-platform web and mobile applications

30. Send an inquiry Call centre: +48 61 814 81 97 e-mail: kontakt@qsg-company.com www.qsg-company.com Thank you for your attention!