1. LegalTech® New York January 29 – 31, 2013 ILTA Law Department Peer Group Technology Trends in Corporate Legal 1.30.2013

2. Our Panel Eyal Iffergan, Hyperion Global Partners Rajan Gupta, Qualcomm Mike Russell, Liberty Mutual Insurance Mark Harrington, Guidance Software Inc. Moderator: Ralph Schroeder, Hyperion Research 2

3. Peer Group Benchmarking Hyperion Research conducted a benchmarking study focused on gaining insights to a range of topics and issues currently facing General Counsel and law department management. The five core areas covered included: Organization and reporting structures; Current trends in service delivery approaches; The emergence of new service delivery models; The use of outside counsel, LPO and other legal service providers; and Information technology and systems Our study results have helped shape today’s discussion; the full report can be downloaded at www.hgpresearch.com. Enter the code: LegalTechNY2013 3

4. Today’s Discussion Topics Dynamic Sourcing: Creating a Multi-Source Enabled Environment Legal Metrics: Defining Success Beyond Spend Management Legal as a Business Function: The Evolving Role of Corporate Legal 4

5. Dynamic Sourcing: Creating a Multi-Source Enabled Environment 5

6. New Sourcing Approaches 6 Shared Services Model Legal Process Outsourcing No Shared Services Evaluated Implemented No LPO Project Based LPO Programmatic LPO

7. Important Technology Enablers 7 Implemented DMS Implemented Multi-Source Tools …No DMS …Shared Directories …Full DMS 51% 22% 27% 25% 40% 30% 25% …eWork Rooms …Workflow / BPM …Messaging / Presence …Video Conferencing 57% …Scanning / RMS

8. Challenges to ECM LegalTech® New York January 30 – February 1, 2012

9. Legal Metrics: Defining Success Beyond Spend Management 9

10. Performance Reporting 10 Areas of Performance Measuring Reporting Lines for Legal Metrics Legal Spend Case Load / Utilization Quality / Outcomes CxO Level General Counsel Senior Attorneys 32% 98% 65% 95% 40% 98% Staff Attorneys 70%

11. Achieving Effective Reporting 11 1 Lack of Well-Defined Metrics 75% 2 Lack of Information or Data 54% 3 Lack of Tools 53% 4 Lack of Training or Skills Sets 41% 5 Lack of Management Interest 21% Rate Major Impediments to Reporting Reporting Tools Excel Only 30% Reporting Tool 45% E-Billing Systems 80% Matter Management 40% BI Analytics 30% Enterprise Finance 35%

12. Legal as a Business Function: The Evolving Role of Corporate Legal 12

13. Structure of Legal Function 13 Assigned to Business Pool of Resources Hybrid Approach How are Attorneys Allocated 60% How is Legal Function Organized Centralized 25% Business Unit 15% Hybrid

14. Mobility Rapidly Emerging LegalTech® New York January 30 – February 1, 2012 Evaluate Microsoft 8 for Mobility Challenges to Mobility

15. Investment Levels in Legal Technology 15 Investment Level

16. Thank You! Additional Information: ralph@hgpresearch.com ralph@hgpresearch.com 16