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© 2010 Wipro Ltd - Confidential 1 © 2011 Wipro Ltd - Confidential Outsourcing - Advantage India
© 2010 Wipro Ltd - Confidential 2 2 © 2011 Wipro Ltd - Confidential Outsourcing - A Personal Retrospective Flowing With A Successful Idea! Came for price – Stayed for Quality & Innovation
© 2010 Wipro Ltd - Confidential 3 3 © 2011 Wipro Ltd - Confidential Agenda 1Why Outsource? 2What to Outsource? 3Typical Outsourcing Challenges 4Some Offshoring Best Practices 5India – The Destination of Choice 6Questions?
© 2010 Wipro Ltd - Confidential 44 © 2011 Wipro Ltd - Confidential Why Outsource?
© 2010 Wipro Ltd - Confidential 5 5 © 2011 Wipro Ltd - Confidential Why Outsource?
© 2010 Wipro Ltd - Confidential 66 © 2011 Wipro Ltd - Confidential What to Outsource?
© 2010 Wipro Ltd - Confidential 7 7 © 2011 Wipro Ltd - Confidential What To Outsource? Customer Service Technical Helpdesk Finance & Accounting Human Resource Procurement Order Management Industry-specific Processes e.g. Mortgage, Capital Market Back office Marketing Content Management Legal Business Processes Custom Application Development Application Management Package Implementation Testing Web Enablement Mobility Solutions Application Services Embedded Solutions Hardware Design SW Products Technical Documentation MRO Product Development Technology refresh Help desk support Server management Consolidation Hosting Services Infrastructure Services
© 2010 Wipro Ltd - Confidential 8 8 © 2011 Wipro Ltd - Confidential Evolution of Outsourcing Timelines 2002-20052005-20092010 and Beyond Focus on outcome – reducing day sales outstanding, maximizing rebates, managing cash flow, better inventory management, improve up and cross selling etc. Flex the outcome to align to the changing business climate Business Benefits and Transformation Process standardization Labor cost savings Efficiency gains Quality and repeatability Knowledge capture and management Business Value Delivered Adding value, not just saving costs Transformational gains Business insights Making the costs variable Productivity Improvement Operational excellence and exceeding customer metrics Domain skills Process knowledge Standardization Savings through labor arbitrage and standardization Capturing and standardizing operations procedures Source: IBEF
© 2010 Wipro Ltd - Confidential 99 © 2011 Wipro Ltd - Confidential Typical Outsourcing Challenges
© 2010 Wipro Ltd - Confidential 10 © 2011 Wipro Ltd - Confidential Key Outsourcing Challenges Time zone Issues Cultural Differences Linguistic Problems Data Security Knowledge Transfer Perceived Loss of Control Vendor Viability Governance Time & Costs
© 2010 Wipro Ltd - Confidential 11 © 2011 Wipro Ltd - Confidential Outsourcing – Some Best Practices A Proven Idea That Has Benefited Many Before Embrace It! A Proven Idea That Has Benefited Many Before Embrace It!
© 2010 Wipro Ltd - Confidential 12 © 2011 Wipro Ltd - Confidential Maturity in Process Quality India – The Destination of Choice Competitive Pricing Continuous Innovation to Deliver Value Excellent skills in Program/Project / Expectation Management Good Corporate Governance and IP Regime Leadership in Global Delivery Top Quality, Large and Growing Talent Pool Advantage India Ranked # 1 Since Inception in AT Kearney Global Services Location Index TM
© 2010 Wipro Ltd - Confidential 13 © 2011 Wipro Ltd - Confidential India: Highly-skilled Manpower India has: Over 3 million scientific & technical manpower Over 0.6 million S&T post graduates Over 0.7 million graduate engineers Over 3500 doctorates in sciences every year Over 380 universities (11200 colleges) Over 1500 research institutions Over 200,000 engineering graduates Over 300,000 post graduates from non-engineering colleges Over 2,100,000 other graduates Over 9,000 PhDs Excellent Knowledge workers in software industry increased from 56,000 in 1990-91 to 650,000 in 2003; Due to its young demographic profile, India would continue to be surplus in working population for a longtime After US, India has the largest pool of English speaking scientific manpower
© 2010 Wipro Ltd - Confidential 14 © 2011 Wipro Ltd - Confidential In Summary - A Personal Retrospective
© 2010 Wipro Ltd - Confidential 15 © 2011 Wipro Ltd - Confidential Thank You
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