1. Amdocs Services Reach New Heights of Success
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2. Today’s business imperatives for success
Simplify Experience
Harness Data
Offer simple, personalized and valuable experiences, ensure a seamless entry into today’s connected world across any channel, any LOB
Monetize demand & optimize assets, tapping all available resources
Stay Ahead
Be Efficient
Develop new services & revenues to always keep moving forward
Reduce cost and time to value, every stroke counts

3. Experience success through services
Consumer Trends
Service Provider Trends
Always on, insatiable demand for data, fast, everywhere, personalized, value, multiple personas
Slowing revenue growth, increased investment, rapid pace of innovation, IT/network lines blurring, legacy systems, regulation
Simplify Experience
Harness Data
Stay Ahead
Be Efficient
Amdocs services offering delivers business value across the business lifecycle
Vision and Strategy
Transformation and Implementation
Operations
We understand the market forces (click)
We understand the key imperatives (click)
And this is how we have built our strategy and our solutions (click)
The millenial generation demands that service providers think differently.
A quantum leap is required to address these key imperatives for success.
With CES9 we make that leap.
CES 9 will allow service providers to truly unleash the power of experience.
To re-define traditional BSS – OSS and network control domains.
But of course we offer much more than a world-class portfolio.
We offer solutions to enable our customers realise new growth opportunities.
And we offer end-to-end services. An offering we will extend and expand over the coming months.
These three elements combine to create a unique offering in the market.
And I believe we are better positioned than ever before to enable our customers’ success.

4. The Right Partner for Success
Services expertise to optimize your vision and strategy Leveraging 30+ years of implementation expertise Providing operational excellence to navigate you through challenges

5. Amdocs Services Areas Systems Integration Managed Services Consulting
Help shape business vision and strategy by capitalizing on our thought leadership and service innovation
Systems Integration
Supporting and enabling a smooth implementation, and solution deployment
Delivered.
Business Consulting Systems Integration
Managed Services Project Delivery
Managed Services
Modernize and optimize system and process operations and free up your resources to focus on your core business goals
Project Delivery
Ensure transformation and implementation success, based on our industry expertise and 30+ years of proven track record

6. Amdocs services offering
Prime SI
System Integration
Big Data
Testing
Data Warehouse and Business Insight
Business Processes
Training
Data Migration and Conversion
Development
Production Readiness and Deployment
Amdocs services offering
Multi-Channel Optimization
M2M Go to Market Strategy
Digital Commerce - OTT
Connected Home
VPO
ITO
Cloud Services
M2M Operation
Mobile Payments
Business Consulting System Integration Project Delivery Managed Services
Delivered.
Business Consulting
Systems Integration
Project Delivery
Managed Services
End to end services offering from consulting, to delivery and implementation including managed services and system integration

7. Vision and Strategy Amdocs Business Consulting Services
Business Management
Comprehensive consulting services targeting the following:
Simplifing the customer experience across all channels
Increasing revenue realization and improve revenue streams
Optomizing network resources and
Monetizeing data services
Digital services diffenetiation
Customer Management Consulting
Revenue Management Consulting
Operational Support Systems Consulting
Digital Services
Data Experience
Optimization and Quality Assurance
2000+ Consulting Experts
100+
PROJECTS
Global Foot Print

8. Transformation and Implementation Delivering a superior experience
Comprehensive delivery and implemenation services from A to Z
Prime SI Program Management
Business and enterprise architecture
Functional solution architecture definition
Customization
Business readiness and deployment support
Data services
UAT
Application Services
Prime SI
System Integration Consulting
Solution Design
Solution Development and Delivery
Testing
Business Intelligence
Migration
Infrastructure
PROFESSIONALS
100+ PROJECTS
running in parallel
Global foot print with
development centers around the
world (inc. Israel, India, Brazil)

9. Amdocs Operations Services Enhance your IT landscape through modernization and optimization
Turn your IT into your competitive edge
Order to activation
Billing Operations
Business intellginece Operations
Machne to Machine
IT Management
Application Develkopment and Maintenance
Application Operations
Technologfy and IT Operations
Virtual Private Cloud
Cloud Operations
Operations
Value Process Operation
IT Outsourcing
Cloud Services
Mobile Payments
Amdocs Strategic Sourcing Services (or managed services) for BSS, OSS enable service providers to reduce costs, focus on their core business, grow their subscriber base and revenues, and modernize their systems. To this end, we offer a wide range of business process outsourcing services, including application management outsourcing, IT outsourcing and managed transformation services, which are designed to provide value across all environments, whether based on Amdocs systems or other 3rd party implementations.
Business Process Operations: offers a full range of services to manage customer back-end business operations, leveraging Amdocs best practice business processes and B/OSS domain expertise.
Application Management: provides and end-to-end applications development and support services around Amdocs & non-Amdocs applications, leveraging Amdocs’ expertise in the software development lifecycle.
IT & Infrastructure Management: supports the planning, hosting, operations and optimization of IT and data center infrastructure.
Customer Success Background Info:
Amdocs Strategic Sourcing Services helped a NA Tier 1 Service Provider reduce their bill cycle duration by 73% while improving bill accuracy and reduce infrastructure costs by approximately 20%
Tier 1 European SP reduced operational costs by 25%-30%
500M+
Subscribers Supported
150B+
EVENTS records
processed per month
1000+
legacy and 3RD party
applications managed

10. Business Value delivered across the globe
North America
Caribbean and
Latin America
Europe, Middle East and Africa
Asia Pacific
And to highlight just a few of the recent successes:
Globe & USCC – using Prime services we talked about and also managed services…interestingly both went live at same weekend this year
250+ customers
2500+ projects

11. Business Value Delivered – in numbers
Subscribers in managed services engagements
5 Months
Greenfield operation launched in
1300
Projects in the last 6 years
40%
Reduction of TCO
100
Projects run in parallel
+1000
Legacy & Third Party applications managed
We do it a lot, on big projects
100%
Top 10 global mobile providers use our software

12. So why choose Amdocs services?
30 years of industry leadership
Closed-loop business model
The best integrated portfolio of products and solutions
For 30 years , Amdocs has helped the world’s leading service providers overcome their biggest challenges by uniquely combining an industry-leading product portfolio, value-driven services and global managed services operations. Unlike anyone else in the industry, we combine services, operations and an integrated product portfolio under one roof. We are fully accountable. We are a ‘can do’ company – and our tenacity means we always deliver. We help our customers realize their vision – whatever it may be. This is our DNA.
We always deliver
We address complexity – no project is too challenging and,
We have an unrivalled record of industry firsts
Additional analyst information & pull quotes:
In FY11, premier industry analyst firms such as IDC and Analysys Mason recognized Amdocs as the number one industry leader in communications software & services, specifically in BSS, customer management and managed services excellence. In Analysys Mason’s 2010 vendor analysis summary of more than 65 firms, Amdocs’ market share in the billing market is triple that of the vendor with the second largest market share.
“Amdocs continues to lead this market, thanks to its managed services contracts with Tier 1 CSPs, particularly in NA.”
ISV’s Telecom Software Professional Services Market Share 2010, Glen Ragoonanan, Analysys Mason, September 2011
“Amdocs dominates the broad OSS and billing market…..”
OSS and Billing 2010 – 2015 Forecast and 2009 Vendor Shares, Elisabeth Rainge, IDC, December 2010
OSS:
“Amdocs’ dedicated OSS roadmap elaborates on continuous amalgamation of those assets, in order to create more flexible, modular, out-of-the-box, next generation network (NGN) and service fulfillment solutions.”
Gartner Dataquest Insight: Operations Support Systems Market Overview and Strategic Scorecard for Vendors, January 2011
Ranked #1 in Inventory Management (Gartner TOMS) April 2011
RM:
Undisputed billing leader with 27% market share; Amdocs is the only vendor ranked as market leader in all regions and service agreements. Analysys Mason, July 2011
Ranked #1 in rating and charging and other core billing. Stratecast Partners, August 2011
CM:
“Amdocs remains a Strong Performer in this edition of the Forrester Wave and delivers advanced leading capabilities for most of the business processes in the order management cycle.”
The Forrester Wave: Order Management Hubs, Q2 2011, Forrester Research, August 2011
Service Delivery:
“With ChangingWorlds, Amdocs gained key mobile personalization and intelligent portal capabilities, enabling operators that partner with Amdocs to enhance their mobile portal navigation, mobile advertising and also provide better content search and recommendations for subscribers.”
Data Traffic Growth Drives the Content Delivery Platform Market, Yankee Group, May 2011
“Amdocs gained 5 percentage points in market share to become the market leader, largely as a result of its acquisition of ChangingWorlds and strong growth in its customer base.”
Service Delivery Platform Market Share Report, Analysys Mason, May 2011
Services:
“As telecoms services increasingly move to an IP foundation, and as the numbers of user types, QoS levels, billing relationships, and value added services explode, service provides will choose to outsource their IT functions to full-service specialists in carrier software. Amdocs is well positioned for this shift, thanks to its broad expertise in telco IT, global reach, mature service offerings, and the flexibility afforded by its strong balance sheet.”
Amdocs EMEA Managed Services: A Focus on Business Benefits, IDC, March 2011

13. So why choose Amdocs services?
Domain Expertise
CSP Business Process
Flexible Business Model
End to End Accountability
For 30 years , Amdocs has helped the world’s leading service providers overcome their biggest challenges by uniquely combining an industry-leading product portfolio, value-driven services and global managed services operations. Unlike anyone else in the industry, we combine services, operations and an integrated product portfolio under one roof. We are fully accountable. We are a ‘can do’ company – and our tenacity means we always deliver. We help our customers realize their vision – whatever it may be. This is our DNA.
We always deliver
We address complexity – no project is too challenging and,
We have an unrivalled record of industry firsts
Additional analyst information & pull quotes:
In FY11, premier industry analyst firms such as IDC and Analysys Mason recognized Amdocs as the number one industry leader in communications software & services, specifically in BSS, customer management and managed services excellence. In Analysys Mason’s 2010 vendor analysis summary of more than 65 firms, Amdocs’ market share in the billing market is triple that of the vendor with the second largest market share.
“Amdocs continues to lead this market, thanks to its managed services contracts with Tier 1 CSPs, particularly in NA.”
ISV’s Telecom Software Professional Services Market Share 2010, Glen Ragoonanan, Analysys Mason, September 2011
“Amdocs dominates the broad OSS and billing market…..”
OSS and Billing 2010 – 2015 Forecast and 2009 Vendor Shares, Elisabeth Rainge, IDC, December 2010
OSS:
“Amdocs’ dedicated OSS roadmap elaborates on continuous amalgamation of those assets, in order to create more flexible, modular, out-of-the-box, next generation network (NGN) and service fulfillment solutions.”
Gartner Dataquest Insight: Operations Support Systems Market Overview and Strategic Scorecard for Vendors, January 2011
Ranked #1 in Inventory Management (Gartner TOMS) April 2011
RM:
Undisputed billing leader with 27% market share; Amdocs is the only vendor ranked as market leader in all regions and service agreements. Analysys Mason, July 2011
Ranked #1 in rating and charging and other core billing. Stratecast Partners, August 2011
CM:
“Amdocs remains a Strong Performer in this edition of the Forrester Wave and delivers advanced leading capabilities for most of the business processes in the order management cycle.”
The Forrester Wave: Order Management Hubs, Q2 2011, Forrester Research, August 2011
Service Delivery:
“With ChangingWorlds, Amdocs gained key mobile personalization and intelligent portal capabilities, enabling operators that partner with Amdocs to enhance their mobile portal navigation, mobile advertising and also provide better content search and recommendations for subscribers.”
Data Traffic Growth Drives the Content Delivery Platform Market, Yankee Group, May 2011
“Amdocs gained 5 percentage points in market share to become the market leader, largely as a result of its acquisition of ChangingWorlds and strong growth in its customer base.”
Service Delivery Platform Market Share Report, Analysys Mason, May 2011
Services:
“As telecoms services increasingly move to an IP foundation, and as the numbers of user types, QoS levels, billing relationships, and value added services explode, service provides will choose to outsource their IT functions to full-service specialists in carrier software. Amdocs is well positioned for this shift, thanks to its broad expertise in telco IT, global reach, mature service offerings, and the flexibility afforded by its strong balance sheet.”
Amdocs EMEA Managed Services: A Focus on Business Benefits, IDC, March 2011

14. Thank you