1. Frank L. Culbertson, Jr. The Human Element – People,Process, and Environment

2. In the workplace, generational differences can affect: RecruitingRecruiting Building teamsBuilding teams Dealing with changeDealing with change MotivatingMotivating ManagingManaging Maintaining and increasing productivityMaintaining and increasing productivity MisunderstandingsMisunderstandings High employee turnoverHigh employee turnover Gaining employee commitmentGaining employee commitment The Human Element – People, Process, and Environment

3. The Power of Four First time in American history four different generations are working side-by-side. Veteran/ Traditionalist BoomersGeneration XGeneration Y (Millennials) 1922 - 19451943 - 1960 (1964)1965 - 19831978 - 2003 The Human Element – People, Process, and Environment

4. Each generation has Distinct attitudesDistinct attitudes CharacteristicsCharacteristics BehaviorsBehaviors ExpectationsExpectations HabitsHabits MotivationMotivation The Human Element – People, Process, and Environment

5. Veteran/ Traditionalist BoomersGeneration XGeneration Y (Millennials) Lindbergh’s flight Great Depression FDR Administration New Deal Social Security Pearl Harbor World Wars I and II Atomic Bomb Rationing Korean War Cold War Civil Rights Space Race Birth control pills Cuban Missile Crisis Assassinations Vietnam War Energy Crisis Watergate & Nixon Woodstock Kent State Shootings Roe vs. Wade Watergate scandal Energy crisis PCs Challenger disaster Iran hostages Ronald Reagan Admin. Fall of Berlin Wall Gulf War AIDS Corp. Downsizing Flight 103 Exxon Valdez Rodney King Clinton Administration Sept. 11th Oklahoma bombings Internet access Technology Deaths of Princess Diana & Mother Teresa Clinton/Lewinsky Columbine Hanging Chads George W. Globalization War on Terrorism The Human Element – People, Process, and Environment Formative Events:

6. CategoryVeteran/ Traditionalist BoomersGeneration X Generation Y (Millennials) FamilyTraditional Nuclear FamilyDisintegratedLatch-key kidsBlended family Defining Idea DutyIndividualityDiversityRelationships/Family Life Paradigm Be grateful you have a jobYou owe meRelate to meLife is a cafeteria Education Is... a dreama birthrighta way to get there an incredible expense Core ValuesDedication/sacrifice/honor Hard work Conformity Law and order Respect for authority Patience Delayed reward Duty before pleasure Adherence to rules Optimism Team orientated Personal gratification Health & wellness Personal growth Youth Work Diversity Thinking globally Balance Techno-literacy Fun Informality Self-reliance Pragmatism Optimism Civic duty Confidence Achievement Sociability Morality Street smarts Diversity Generational Characteristics: The Human Element – People, Process, and Environment

7. Veteran/ Traditionalist BoomersGeneration XGeneration Y (Millennials) Hard workers Savers Patriotic Loyal to institutions Private Dependable Educated Desire quality Independent Cause-oriented Fitness conscious Question authority Groomed to explore inner world Neglected by parents Loyal to relationships Serious about life Stressed out Self-reliant Skeptical Survivors Lowest parent-to-child ratio in USA history Cherished by parents “Decade of the Child” Groomed to achieve & excel Entrepreneurial hard workers who thrive on flexibility Viewed as heroes “Mediavores” & techno - savvy Extreme fun More law abiding Most socially conscious Most educated-minded Highly confident, upbeat, full of self- esteem Volunteerism high The Human Element – People, Process, and Environment Characteristics:

8. CategoryVeteran/ Traditionalist BoomersGeneration XGeneration Y (Millennials) Attitude Toward Authority Endure Honor Respect Replace them Challenge leaders (never trust anyone over 30) Ignore leadersLeaders must respect you Choose their own boss CareerMeans for livingCentral focusIrritantAlways changing Work Is…an inevitable obligation an exciting adventure a difficult challenge a contract means to an end Fulfillment Fun Work Ethic & Values Hard work Respect authority Sacrifice Duty before fun Adhere to rule Team work Commitment to work Workaholics Work efficiently Crusading causes Personal fulfillment Desire quality Eliminate the task Self-reliance Want structure & direction Skeptical Tentative Divided loyalty What’s next Multi-tasking Tenacity Entrepreneurial Tolerant Goal Oriented Flexibility Networking The Human Element – People, Process, and Environment Workplace Impact:

9. CategoryVeteran/ Traditionalist BoomersGeneration XGeneration Y (Millennials) Preferred Communication Style Memos One-on-Ones Large meetings Hearing it from the boss Face-to- face Memos Meetings Handouts Email Instant Message Headlines only Short voicemail Not too many details Internet Email Text Message Handouts Quick sound bytes Not face-to-face Be entertaining Work & Family Life (Balance) Ne’er the twain shall meet No balance Work to live Sandwich generation Balance The Human Element – People, Process, and Environment On the job:

10. Veteran/ Traditionalist BoomersGeneration XGeneration Y (Millennials) Directive Command and Control Consensual Collegial Everyone is the same Challenge others Ask why Act first To be determined The Human Element – People, Process, and Environment Leadership Style: Veteran/ Traditionalist BoomersGeneration XGeneration Y (Millennials) Hope to out live itMaster itEnjoy itEmploy it Technology:

11. The Human Element – People, Process, and Environment Veteran/ Traditionalist BoomersGeneration XGeneration Y (Millennials) Assets: Stable Detail oriented Thorough Loyal Hard working Liabilities: Inept with ambiguity & change Reluctant to buck the system Uncomfortable with conflict Reticent when they disagree Assets: Service oriented Driven Willing to “go the extra mile” Good at relationships Want to please Good team players Liabilities: Not naturally “budget minded” Uncomfortable with conflict Reluctant to go against peers May put process ahead of result Overly sensitive to feedback Judgmental of those who see things differently Self-centered Assets: Adaptable Techno-literate Independent Unintimidated by authority Creative Liabilities: Impatient Poor people skills Inexperienced Cynical Assets: Collective action Optimism Tenacity Heroic spirit Multi-tasking capabilities Technological savvy Liabilities: Need for supervision & structure Inexperience, particularly with handling difficult people issues On the job:

12. CategoryVeteran/ Traditionalist BoomersGeneration XGeneration Y (Millennials) Messages That Motivate “Your experience is respected here.” “It’s valuable to the rest of us to hear what has— and hasn’t—worked in the past.” “Your perseverance is valued and will be rewarded.” “You’re important to our success.” “You’re valued here.” “Your contribution is unique and important.” “We need you.” “I approve of you.” “You’re worthy.” “Do it your way.” “We’ve got the newest hardware and software.” “There aren’t a lot of rules here.” “We’re not very corporate.” “You’ll be working with other bright, creative people.” “You and your coworkers can help turn this company around.” “You can be a hero here.” Feedback & Rewards No news is good news Satisfaction in a job well done Don’t appreciate it Money Title Sorry to interrupt, but how am I doing? Freedom is the best reward Whenever I want it at the push of a button Meaningful work The Human Element – People, Process, and Environment Strategies:

13. Game Plan… Ignore the differences at your peril. Embrace the possibilities. Anticipate the diversity of reactions. Break down the silos. Team when appropriate – diversify for creativity. Listen and learn…

14. Bottom line… Standards and professionalism still matter. Insist on respect. Quality depends on communication, leadership, and teamwork. The future depends on mentoring and teaching. Work together!