1. ROSAS CONSULTANCY & MANAGEMENT >10 YEARS IN ASSISTING EU-CIS RELATIONS

2. CONTENT OF PRESENTATION INTRODUCTION JAN LOONEN EN ROSAS C & M INTRODUCTION JAN LOONEN EN ROSAS C & M MANAGEMENT APPROACH AND SOME TRENDS IN BUSINESS MANAGEMENT APPROACH AND SOME TRENDS IN BUSINESS SHORT HISTORY ABOUT RELATIONS CIS AND THE NETHERLANDS SHORT HISTORY ABOUT RELATIONS CIS AND THE NETHERLANDS SUCCES OF JOINT VENTURE NICOTECH RUSSIA SUCCES OF JOINT VENTURE NICOTECH RUSSIA 2 EXAMPLES OF TELEWORKING SUCCES 2 EXAMPLES OF TELEWORKING SUCCES ☛ NICOROSS FOOTBALL MANAGER ☛ NICOROSS FOOTBALL MANAGER ☛ DAILY SPORTS ☛ DAILY SPORTS

3. INTRODUCTION JAN LOONEN JURIDICAL EDUCATION JURIDICAL EDUCATION BEEN WORKING FOR LOCAL AND PROVINCIAL GOVERNMENTS BEEN WORKING FOR LOCAL AND PROVINCIAL GOVERNMENTS WORKING AS A DIRECTOR OF DRAMA THEATER WORKING AS A DIRECTOR OF DRAMA THEATER MORE THAN 10 YEARS ALDERMAN AND VICE- BURGOMASTER OF THE CITY OF GOIRLE MORE THAN 10 YEARS ALDERMAN AND VICE- BURGOMASTER OF THE CITY OF GOIRLE MEMBER OF THE NATIONAL BOARD OF THE DUTCH LABOR PARTY MEMBER OF THE NATIONAL BOARD OF THE DUTCH LABOR PARTY PRESIDENT OF THE LABOR PARTY IN THE PROVINCE OF NOORD-BRABANT PRESIDENT OF THE LABOR PARTY IN THE PROVINCE OF NOORD-BRABANT PRESIDENT OF THE LOCAL FOOTBALL CLUB (850 MEMBERS) PRESIDENT OF THE LOCAL FOOTBALL CLUB (850 MEMBERS) NETWORKER IN THE FIELDS OF CULTURE AND SPORTS, POLITICS AND BUSINESS NETWORKER IN THE FIELDS OF CULTURE AND SPORTS, POLITICS AND BUSINESS

4. INTRODUCTION ROSAS COMPLETED MISSIONS ABOUT MANAGEMENT IN: COMPLETED MISSIONS ABOUT MANAGEMENT IN: ☛ OPERAHOUSES OF CHELYABINSK (OERAL) AND RIGA (LATVIA), ☛ THE THEATRE OF KURGAN (OERAL), ☛ THE THEATRE OF KURGAN (OERAL), ☛ THE CULTURAL DEPARTMENTS OF GORLOVKA (DONBAS) ☛ THE CULTURAL DEPARTMENTS OF GORLOVKA (DONBAS) ☛ SOUTH-SULUWESI (INDONESIA) FOR THE LOCAL GOVERNMENT OF GOWA ☛ SOUTH-SULUWESI (INDONESIA) FOR THE LOCAL GOVERNMENT OF GOWA CONSULTANCY FOR DUTCH COMPANIES CONSULTANCY FOR DUTCH COMPANIES INTERIM-MANAGEMENT INTERIM-MANAGEMENT DEVELOPING OF SOFTWARE DEVELOPING OF SOFTWARE ORGANIZING MANAGEMENTS COURSES ORGANIZING MANAGEMENTS COURSES TEACHING TEACHERS (DIGITAL DRIVER LICENCE) TEACHING TEACHERS (DIGITAL DRIVER LICENCE) TRADE (IMPORT AND EXPORT) TRADE (IMPORT AND EXPORT)

5. MANAGEMENT APPROACH APPROACH OF ROSAS IS FROM GENERAL MANAGEMENT IDEAS: APPROACH OF ROSAS IS FROM GENERAL MANAGEMENT IDEAS: ☛ COMMUNICATION MANAGEMENT ☛ COMMUNICATION MANAGEMENT ☛ TIME MANAGEMENT ☛ TIME MANAGEMENT ☛ FINANCIAL MANAGEMENT ☛ FINANCIAL MANAGEMENT ☛ PROCES MANAGEMENT ☛ PROCES MANAGEMENT

6. NEW RELATIONS BETWEEN ORGANISATIONS AND EMPLOYEES NEW KINDS OF LOYALTY EXPECTED NEW KINDS OF LOYALTY EXPECTED LESS LIFE TIME EMPLOYMENT LESS LIFE TIME EMPLOYMENT MORE TEMPORARY CONTRACTS MORE TEMPORARY CONTRACTS KNOWLEDGE WORKERS KNOWLEDGE WORKERS KEY-PROCESSES AND ACTIVITIES KEY-PROCESSES AND ACTIVITIES OUTSOURCING ALL OTHER ACTIVITIES OUTSOURCING ALL OTHER ACTIVITIES KEY-COMPETENCES AS FOCUS OF STRATEGIES KEY-COMPETENCES AS FOCUS OF STRATEGIES

7. SERVICE ORIENTATION NEW WAYS TO APPROACH CUSTOMERS NEW WAYS TO APPROACH CUSTOMERS CUSTOMER-ORIENTATION WITH ALL EMPLOYEES CUSTOMER-ORIENTATION WITH ALL EMPLOYEES LESS PEOPLE IN PRODUCTION, MORE IN SERVICES LESS PEOPLE IN PRODUCTION, MORE IN SERVICES 76% OF WORKFORCE IN SERVICES (4% IN AGRICULTURE; 20% IN PRODUCTION) 76% OF WORKFORCE IN SERVICES (4% IN AGRICULTURE; 20% IN PRODUCTION) ROUTINE JOBS TO THIRD WORLD ROUTINE JOBS TO THIRD WORLD HIGH TECH AND CREATIVE JOBS IN EUROPE HIGH TECH AND CREATIVE JOBS IN EUROPE

8. NEW RELATIONS BETWEEN ORGANISATIONS AND EMPLOYEES NEW KINDS OF LOYALTY EXPECTED NEW KINDS OF LOYALTY EXPECTED LESS LIFE TIME EMPLOYMENT LESS LIFE TIME EMPLOYMENT MORE TEMPORARY CONTRACTS MORE TEMPORARY CONTRACTS KNOWLEDGE WORKERS KNOWLEDGE WORKERS KEY-PROCESSES AND ACTIVITIES KEY-PROCESSES AND ACTIVITIES OUTSOURCING ALL OTHER ACTIVITIES OUTSOURCING ALL OTHER ACTIVITIES KEY-COMPETENCES AS FOCUS OF STRATEGIES KEY-COMPETENCES AS FOCUS OF STRATEGIES

9. SHORT HISTORY ABOUT RELATIONS CIS – THE NETHERLANDS MOTION ABOUT PEACE AND EDUCATION MOTION ABOUT PEACE AND EDUCATION TWIN CITIES GOIRLE – KRASNOGORSK TWIN CITIES GOIRLE – KRASNOGORSK 2 MAIN GOALS: CONNECTING PEOPLE 2 MAIN GOALS: CONNECTING PEOPLE STIMULATING BUSINESS CONTACTS STIMULATING BUSINESS CONTACTS JOINT VENTURES: JOINT VENTURES: BESTROM AND BECEMA BESTROM AND BECEMA SOVCON SOVCON NICOTECH NICOTECH SATELITE IMEX SATELITE IMEX

10. SHORT HISTORY (2) EXCHANGE PROGRAMS: EXCHANGE PROGRAMS: PRIVATE CONTACTS PRIVATE CONTACTS EXCHANGE PROGRAMS BETWEEN INSTITUTIONS EXCHANGE PROGRAMS BETWEEN INSTITUTIONS EXCHANGE BETWEEN LOCAL GOVERNMENTS EXCHANGE BETWEEN LOCAL GOVERNMENTS EXCHANGE ON THE FIELDS OF SPORT, CULTURE EXCHANGE ON THE FIELDS OF SPORT, CULTURE AND EDUCATION AND EDUCATION

11. JV NICOTECH CITY OF GOIRLE CONNECTED L & T INFORMATICA (software house) WITH CITY OF GOIRLE CONNECTED L & T INFORMATICA (software house) WITH NICOTECH (Krasnogorsk) NICOTECH (Krasnogorsk) VERY SUCCESFULL JV VERY SUCCESFULL JV NICOTECH HAS A STAFF OF 15 PEOPLE, NICOTECH HAS A STAFF OF 15 PEOPLE, A TURNOVER OF 400.000 EURO WITH 24 CLIENTS A TURNOVER OF 400.000 EURO WITH 24 CLIENTS

12. JV NICOTECH (2) AT FIRST TELEWORKING USING FAXES, TELEPHONE, E-MAIL, ICQ AT FIRST TELEWORKING USING FAXES, TELEPHONE, E-MAIL, ICQ SINCE 1996 DIRECT INTERNET CONNECTIONS WITH THE CUSTOMERS SINCE 1996 DIRECT INTERNET CONNECTIONS WITH THE CUSTOMERS ADVANTAGES ARE OBVIOUS ADVANTAGES ARE OBVIOUS COMMUNICATION OFFICER IN NL STILL NEEDED FOR EVERYDAY ISSUES COMMUNICATION OFFICER IN NL STILL NEEDED FOR EVERYDAY ISSUES

13. NICOROSS FOOTBAL MANAGER AS CONCRETE EXAMPLE OF TELEWORKING NICOROSS FOOTBAL MANAGER AS CONCRETE EXAMPLE OF TELEWORKING IDEAS AND FUNCTIONALITIES DEVELOPED BY ROSAS IDEAS AND FUNCTIONALITIES DEVELOPED BY ROSAS SOFTWARE WRITTEN BY NICOTECH SOFTWARE WRITTEN BY NICOTECH COMMUNICATION MEDIA: FTP, ICQ, EMAIL, TELEPHONE COMMUNICATION MEDIA: FTP, ICQ, EMAIL, TELEPHONE PERSONAL CONTACT NEEDED ON CRUCIAL MOMENTS PERSONAL CONTACT NEEDED ON CRUCIAL MOMENTS

15. DAILY SPORTS DS is a premier on-line international sports publishing house that has developed into the state-of-the art for sports journalism and up-to- the-minute live news casting. DS is a premier on-line international sports publishing house that has developed into the state-of-the art for sports journalism and up-to- the-minute live news casting. The electronic football site The Daily Soccer The electronic football site The Daily Soccer draws more than 2 million unique visitors per month Visitors all over the world in 140 countries Visitors all over the world in 140 countries

16. DAILY SPORTS Started 6 years ago Started 6 years ago Development from a simple website with news about soccer/football in to a highly sophisticated database driven website with all kinds of services Development from a simple website with news about soccer/football in to a highly sophisticated database driven website with all kinds of services Nicotech Moscow developed software for The Game and the News Console Nicotech Moscow developed software for The Game and the News Console Due to the turbulent development of the company and its site, there was a lot of improvisation special by Nicotech Due to the turbulent development of the company and its site, there was a lot of improvisation special by Nicotech

17. Daily Sports Holding Head office Haarlem/the Netherlands Daily Football Facilities Daily Sports Ararat Daily Soccer Daily Advertising NicoRoss staff Haarlem Chief editor all (technical) activities & development of software audit control audit control external advisors & acquisiteurs publishing www.dailyfootball.com publishing www.dailysoccer.com promotion & acquisition Selling of sports softw are Live Score China Live score Turkey Live score English Live score in Russian Daily soccer ORGANIGRAM DAILY SPORTS

18. DAILY SPORTS HQ THE NETHERLANDS DAILY SPORTS ARMENIAMESA THE NETHERLANDS NICOTECHRUSSIA PSI - USA AFP - FRANCE CORRESPONDENTS WORLD WIDE CONTROL OF TRAFFIC ON SERVER SOFTWAREDEVELOPMENT SERVICE PROVIDER NEWS PROVIDER CORRESPONDENTS USING NEWS CONSOLE COMMUNICATION STRUCTURE

19. COORDINATION DEVELOPPING SOFTWARE NICOTECH DEVELOPPED SOFTWARE FOR: NICOTECH DEVELOPPED SOFTWARE FOR: ☛ THE GAME (WEBDRIVEN DATABASE) ☛ THE GAME (WEBDRIVEN DATABASE) ☛ THE NEWS CONSOLE FOR CORRESPONDENTS AND JOURNALISTS ☛ THE NEWS CONSOLE FOR CORRESPONDENTS AND JOURNALISTS

21. COORDINATION DEVELOPING SOFTWARE ELEMENTS OF COORDINATION: ELEMENTS OF COORDINATION: ☛ GENERAL DESCRIPTION OF THE FUNCTIONALITIES OF THE APPLICATION ☛ GENERAL DESCRIPTION OF THE FUNCTIONALITIES OF THE APPLICATION ☛ TECHNICAL DESCRIPTION OF THE APPLICATION ☛ TECHNICAL DESCRIPTION OF THE APPLICATION ☛ TIME AND FINANCIAL MANAGEMENT ☛ TIME AND FINANCIAL MANAGEMENT ☛ TESTING THE SOFTWARE (OFF LINE AND ON LINE) ☛ TESTING THE SOFTWARE (OFF LINE AND ON LINE) ☛ LAUNCHING OF THE APPLICATION ☛ LAUNCHING OF THE APPLICATION

22. COMMUNICATION WHO IS DOING WHAT WHO IS DOING WHAT MAKE A LIST OF DIFFERENT TASKS MAKE A LIST OF DIFFERENT TASKS WHAT KIND OF INFORMATION SHOULD BE EXCHANGED WHAT KIND OF INFORMATION SHOULD BE EXCHANGED WHAT KIND OF TECHNICAL ELEMENTS: WHAT KIND OF TECHNICAL ELEMENTS: (WHAT LANGUAGE, ICQ/MSN, FAX, INTERNET/EMAIL, PEER TO PEER/SHAREPOINT OR PC ANYWHERE) (WHAT LANGUAGE, ICQ/MSN, FAX, INTERNET/EMAIL, PEER TO PEER/SHAREPOINT OR PC ANYWHERE) HOW IS THE COMMUNICATION ORGANISED HOW IS THE COMMUNICATION ORGANISED HOW YOU STIMULATE THE INTERESTS OF THE WORKER FOR HIS JOB HOW YOU STIMULATE THE INTERESTS OF THE WORKER FOR HIS JOB HOW DO YOU SUPPORT WORKERS WITH PROBLEMS HOW DO YOU SUPPORT WORKERS WITH PROBLEMS

23. SOME CONCLUSIONS BEWARE OF PITFALLS: BEWARE OF PITFALLS: LANGUAGE DIFFERENCES LANGUAGE DIFFERENCES CULTURAL DIFFERENCES CULTURAL DIFFERENCES AGREEMENT ON PAYMENTS AGREEMENT ON PAYMENTS ALPHA & BETA ALPHA & BETA GOOD PREPARATION (SPECIFICATIONS) GOOD PREPARATION (SPECIFICATIONS) CONSTANT COMMUNICATION CONSTANT COMMUNICATION OPEN MIND AND ABOVE ALL MUTUAL TRUST OPEN MIND AND ABOVE ALL MUTUAL TRUST

24. THANK YOU FOR YOUR ATTENTION Jan Loonen

26. THE NETHERLANDS PAYS BAS A KINGDOM IN MODERN ERA NAME OF OUR COUNTRY IS NOT HOLLAND NAME OF OUR COUNTRY IS NOT HOLLAND WE HAVE 12 PROVINCES, A.T. WE HAVE 12 PROVINCES, A.T. NORTH AND SOUTH-HOLLAND NORTH AND SOUTH-HOLLAND CAPITAL CITY – AMSTERDAM CAPITAL CITY – AMSTERDAM SECOND CITY – ROTTERDAM (BIGGEST HARBOR IN THE WORLD) SECOND CITY – ROTTERDAM (BIGGEST HARBOR IN THE WORLD)

27. KINGDOM OF THE NETHERLANDS THE NETHERLANDS MEANS~LOW LANDS THE NETHERLANDS MEANS~LOW LANDS WE NEED DIKES TO PROTECT WE NEED DIKES TO PROTECT 1953 – FLOODED PROVINCE ZEELAND 1953 – FLOODED PROVINCE ZEELAND DELTA WORKS – WORLD MIRACLE DELTA WORKS – WORLD MIRACLE DUTCH RESCUE FAMOUS DUTCH RESCUE FAMOUS RESCUDED KURSK FROM THE BOTTOM OF THE SEA RESCUDED KURSK FROM THE BOTTOM OF THE SEA

28. KINGDOM OF THE NETHERLANDS THE NETHERLANDS IS A KINGDOM THE NETHERLANDS IS A KINGDOM QUEEN BEATRIX – NO POLITICAL POWER QUEEN BEATRIX – NO POLITICAL POWER DEMOCRATY SINCE 1848 DEMOCRATY SINCE 1848 WE FOLLOW THE TRIAS POLITICA WE FOLLOW THE TRIAS POLITICA SEPERATED POWERS > SEPERATED POWERS > 1. LAW 2. EXECUTIVE 3. JUDGE

29. KINGDOM OF THE NETHERLANDS HIGHEST POWER IS THE PARLIAMENT ELECTED REGULAR EVERY 4 YEARS IN FREE AND NOT CORRUPTED ELECTIONS HIGHEST POWER IS THE PARLIAMENT ELECTED REGULAR EVERY 4 YEARS IN FREE AND NOT CORRUPTED ELECTIONS THE PARLIAMENT HAS THE POWER OF MAKING LAWS, CONTROLING THE GOUVERNMENT AND TO FIRE IT THE PARLIAMENT HAS THE POWER OF MAKING LAWS, CONTROLING THE GOUVERNMENT AND TO FIRE IT THE GOUVERNMENT IS THE EXECUTIVE POWER TO EXECUTE LAWS AND TO PREPARE PROPOSALS ABOUT POLICY AND LAW TO THE PARLIAMENT THE GOUVERNMENT IS THE EXECUTIVE POWER TO EXECUTE LAWS AND TO PREPARE PROPOSALS ABOUT POLICY AND LAW TO THE PARLIAMENT

30. KINGDOM OF THE NETHERLANDS HIGHEST LAW > CONSTITUTION (1848) HIGHEST LAW > CONSTITUTION (1848) JUDGES (power nr 3) ARE CONTROLING AND JUDGING ON REQUEST BUT HAVE TO TAKE THEIR DECISIONS WITHIN THE FRAMEWORK OF THE CONSTITUTION AND LAWS JUDGES (power nr 3) ARE CONTROLING AND JUDGING ON REQUEST BUT HAVE TO TAKE THEIR DECISIONS WITHIN THE FRAMEWORK OF THE CONSTITUTION AND LAWS

31. POLITICAL SYSTEM DEMOCRATIC PARTIES DEMOCRATIC PARTIES 3 MAIN STREAMS – 3 MAIN STREAMS – 1. LEFT WING (SOCIALIST AND LEFT LIBERALS 2. CENTRE (CHRISTIAN PARTIES) 3. RIGHT WING (LIBERALS AND OTHER RIGHT WING PARTIES RACIST AND FACIST PARTIES NOT ALLOWED RACIST AND FACIST PARTIES NOT ALLOWED

32. POLITICAL SYSTEM POLITICAL PARTIES STRUGGLE FOR VOTES POLITICAL PARTIES STRUGGLE FOR VOTES IN THE NETHERLANDS WE HAVE MOSTLY A COALITION GOVERNMENT IN POWER IN THE NETHERLANDS WE HAVE MOSTLY A COALITION GOVERNMENT IN POWER THE GOVERNMENT IS CONTROLLED BY THE PARLIAMENT THE GOVERNMENT IS CONTROLLED BY THE PARLIAMENT COUNCIL OF STATE IS ADVIZING ABOUT DRAFTS OF LAW COUNCIL OF STATE IS ADVIZING ABOUT DRAFTS OF LAW

33. POLITICAL SYSTEM 3 LEVELS OF GOVERNMENT : 3 LEVELS OF GOVERNMENT : 1. STATE 2. PROVINCE 3. MUNICIPALITY

34. STUCTURE OF COURT HIGH COUNCEL HIGH COUNCEL HIGHER COURT HIGHER COURT COURT COURT LOWER COURT LOWER COURTAPPEAL

35. EDUCATION KINDERGARTEN KINDERGARTEN BASIC SCHOOL / ELEMENTARY EDUCATION (8 YEARS) BASIC SCHOOL / ELEMENTARY EDUCATION (8 YEARS) SECUNDARY EDUCATION (BETWEEN 4 AND 6 YEARS) SECUNDARY EDUCATION (BETWEEN 4 AND 6 YEARS) HIGHER EDUCATION HIGHER EDUCATION UNIVERSITY UNIVERSITY

36. EDUCATION THE NETHERLANDS HAS 14 UNIVERSITIES OF ALL KIND THE NETHERLANDS HAS 14 UNIVERSITIES OF ALL KIND SPECIAL INSTITUTES OF ALL KIND SPECIAL INSTITUTES OF ALL KIND IN ALL MAIN CITIES A GYMNASIUM IN ALL MAIN CITIES A GYMNASIUM IN EVERY CITY A SCHOOL FOR SPECIAL EDUCATION IN EVERY CITY A SCHOOL FOR SPECIAL EDUCATION SEVERAL SPECIAL COMBINED EDUCATION FOR AND WITH COMMERCIAL COMPANIES SEVERAL SPECIAL COMBINED EDUCATION FOR AND WITH COMMERCIAL COMPANIES

37. EDUCATION KNOWLEDGE NET (ICT) FOR ALL SCHOOLS OF SECUNDARY EDUCATION KNOWLEDGE NET (ICT) FOR ALL SCHOOLS OF SECUNDARY EDUCATION EVERY PUPIL AND STUDENT HAS TO WORK WITH COMPUTER AND INTERNET EVERY PUPIL AND STUDENT HAS TO WORK WITH COMPUTER AND INTERNET

38. CULTURAL LIFE THE NETHERLANDS – A SMALL COUNTRY THE NETHERLANDS – A SMALL COUNTRY INFLUANCE FROM FORMER COLONIES LIKE INDONESIA AND SURINAME INFLUANCE FROM FORMER COLONIES LIKE INDONESIA AND SURINAME MULTI-RACIAL SOCIETY MULTI-RACIAL SOCIETY AMSTERDAM IN A FEW YEARS 50% NOT FROM ORIGIN DUTCH AMSTERDAM IN A FEW YEARS 50% NOT FROM ORIGIN DUTCH PEOPLE FROM POOR COUNTRIES LOOKING FOR WELFARE PEOPLE FROM POOR COUNTRIES LOOKING FOR WELFARE

39. CULTURAL LIFE STILL THE NETHERLANDS A LIBERAL COUNTRY WHERE ART AND FREE OPINION IS WEL CARED STILL THE NETHERLANDS A LIBERAL COUNTRY WHERE ART AND FREE OPINION IS WEL CARED SOFT DRUGS ALLOWED IN COFFEE SHOPS SOFT DRUGS ALLOWED IN COFFEE SHOPS NO HARD DRUGS ALLOWED NO HARD DRUGS ALLOWED

40. ECONOMICAL LIFE THE NETHERLANDS ARE VERY WEALTHY THE NETHERLANDS ARE VERY WEALTHY SAVING FOR PENSIONS ARE MORE THAN THE GPD (GROSS DOMESTIC PRODUCT) SAVING FOR PENSIONS ARE MORE THAN THE GPD (GROSS DOMESTIC PRODUCT)

41. SOCIAL SECURITY SYSTEM ONE OF THE BEST IN THE WORLD ONE OF THE BEST IN THE WORLD NO BODY IS UNDER THE POVERTY BORDER NO BODY IS UNDER THE POVERTY BORDER WHO CAN NOT WORK THERE IS SOCIAL SECURITY WHO CAN NOT WORK THERE IS SOCIAL SECURITY WHO DOES NOT WANT TO WORK HAS TO ASK HIS DADDY FOR FOOD WHO DOES NOT WANT TO WORK HAS TO ASK HIS DADDY FOR FOOD

42. INTERNATIANOL HELP FOR POOR COUNTRIES HELP FOR POOR COUNTRIES 0,7 PERCENT OF GPD 0,7 PERCENT OF GPD 1 BILLION EURO 1 BILLION EURO SPECIAL PROGRAMS SPECIAL PROGRAMS 1. NUFFIC 2. NMCP