1. Shannon Huffman, MA Scott Payne, M.Div 2-1-1 Community Services Help Line

2. What is 2-1-1? A 24/7, free, accessible, 3 digit telephone number that helps anyone access community services

3. I can’t pay my rent My child is on drugs I want to kill myself I need to find childcare I want to volunteer Why did you call us? I’m not sure who you can call. We can’t help with that I don’t know, please hold. I’ll try to transfer you to an agency who can help We only do senior daycare We don’t serve your county. Please call back when we’re open Information & Referral Maze

4. 2-1-1 I can’t pay my rent My child is on drugs I want to kill myself I need to find childcare I want to volunteer Suicide Prevention Hotline Child Care Resource And Referral Rental Assistance Program Volunteer Center Drug Rehabilitation Center 2-1-1, how may I help you? Yes, I can connect you with someone who can help… 2-1-1 Information & Referral

5. Common 2-1-1 Needs Basic Human Needs: food, clothing, shelters, rent, utility assistance Physical and Mental Health: health insurance, Medicaid and Medicare, medical information, crisis, support, drugs and alcohol Employment: financial assistance, job training, and transportation Older Americans and Persons with Disabilities: adult day care, congregate meals, Meals on Wheels, respite care, home health care, transportation Children, Youth and Families: childcare, after school, Head Start, summer camps and recreation programs, mentoring, tutoring, protective services Disaster Assistance: distress helplines, donation hotlines, shelters, safe registry Volunteer Opportunities and Donations

6. N-1-1 Numbers 2-1-1 Health and Community Services, United Way Information and referral for agencies that provide shelter, food, clothing, physical health needs, mental health needs, counseling, veterans’ services, rental and utility assistance 3-1-1 Government Services Local government offices/services can be reached by dialing 3-1-1. This includes all government services from ADA compliance to Zoning (in certain metropolitan areas ONLY!) 4-1-1 Directory Assistance 5-1-1 Traffic Information 6-1-1 Phone Company Services, Line Repairs 7-1-1 TDD, Relay for the Deaf 8-1-1 Underground Utilities, "Call Before You Dig" 9-1-1 Emergency Services

7. 100% Coverage in Tennessee

8. How Referrals are Given Closest to the caller are given first based on zip code Unless closest agency has alerted us they’re out of resources Three referrals are given if three are available (AIRS standard) Eligibility criteria are given when known Callers are given the phone number and make the calls on their own

9. SNAP (Supplemental Nutrition Assistance Program)

10. SNAP Supplemental Nutrition Assistance Program (SNAP) 211 receives a grant from DHS to inform people about the SNAP program (Almost) Every caller should be asked if they currently receive Food Stamps If they do not have Food Stamps we offer to do a pre-screening to see if they might qualify

11. SNAP Pre-screening We ask 14 questions that will help us determine if the caller might be eligible for Food Stamps If the caller might be eligible, we copy and paste the table in the Note Area of ServicePoint We refer the caller to the local DHS or the online application on the DHS website If the caller does not appear to be eligible, we continue to assist with other resources that the caller needs http://www.fcsnashville.org/fscalc/

12. SNAP Pre-screening

14. SNAP for Seniors & Disabled Individuals Low participation rate for senior citizens in particular Eligibility criteria for these two groups are less strict Also able to deduct medical expenses above $35 Seniors who apply for SNAP and are eligible for the medical deduction often don’t take it

15. HEALTH ASSIST

16. Health Assist The Health Navigator program provides assistance to people who need health care or health care coverage (such as TennCare or private insurance) but cannot afford it. Health Navigators assist clients by identifying those community health care resources available to them.

17. More than just a referral program, Health Navigators are advocates that help set appointments, fill out applications for insurance and prescription assistance programs, and follow up to ensure services were received. People can call the 2-1-1 Helpline or the Health Assist Helpline at 800-269-4038; both calls are free. Health Assist

18. CRISIS RESOURCES

19. Crisis Call Center Crisis Call Line The Crisis Line provides free telephone counseling and support to anyone experiencing a crisis, 24 hours a day, seven days a week. Crisis counselors assist callers struggling with thoughts of suicide, grief, depression, anxiety, domestic violence, divorce, parenting problems, addiction or serious mental illness. Language translation services are available. If you are in crisis and need help now call 615-244-7444, 24-hours-a-day. If you are feeling

20. National Suicide Prevention Lifeline No matter what problems you are dealing with, we want to help you find a reason to keep living. By calling 1-800- 273-TALK (8255) you’ll be connected to a skilled, trained counselor at a crisis center in your area, anytime 24/7.1-800- 273-TALK

21. Thank you! Contact us with Questions at Shannon Huffman, MA shannon.huffman@fcsnashville.org Scott Payne, M.Div Scott.payne@fcsnashville.org