2. 2-1-1 A free, accessible, 3 digit telephone number that gives everyone access to the vital community services that they need.

3. I can’t pay my rent My child is on drugs I need food I need to find childcare I want to volunteer Why did you call us? I’m not sure who you can call. We can’t help with that I don’t know, please hold. I’ll try to transfer you to an agency who can help We only do senior daycare We don’t serve your county. Please call back when we’re open Currently, thousands of times a day…

4. 2-1-1 I can’t pay my rent My child is on drugs I need food I need to find childcare I want to volunteer Food Closet Child Care Resource And Referral Rental Assistance Program Volunteer Center Drug Rehabilitation Center After Implementation of 2-1-1 2-1-1, how may I help you? Yes, I can connect you with someone who can help…

5. “Help! My house is on fire!” For Police, Fire, Medical emergencies, call 9-1-1 “My car was broken into.” “There’s a pothole on my street.” For non-emergency calls to public agencies, call 3-1-1 I need activities for my aging parent.” “I can’t pay my utility bill.” “I need health insurance.” For non-emergency calls for human services, call 2-1-1 Where to Call

6. “We find that the Information and Referral Petitioners have demonstrated sufficient public benefits to justify use of a scarce public resource and therefore assign 2-1-1 to be used for access to community information and referral services.” (2000) FCC Ruling

7. “ The use of the 2-1-1 dialing code has the potential to provide Californians with easy access to information concerning child care services, housing assistance, physical and mental health resources, aging and hospice services, educational and other programs. Such information is not currently available through the 9-1-1 emergency code or the 3-1-1 police non- emergency code.” (2003) CPUC Ruling

8. VISION All Sacramento County residents will have access to current community, health, education, employment, family and disaster information 24 hours a day through a free, easy-to- remember, telephone number. 2-1-1 Sacramento County

9. MISSION To provide high quality, cost effective information and referral services 24 hours a day, seven days a week to Sacramento’s diverse populations. 2-1-1 Sacramento County

10. STRATEGIES  Transition Sacramento’s current information and referral program, InfoLine Sacramento, to the 24/7, 2-1-1 system  Enhance and expand partnership with public and private sector agencies to build and sustain 2-1-1 in Sacramento  Expand 2-1-1 services to five other counties in the Sacramento region by 2010 2-1-1 Sacramento County

11. 1.Comprehensive Database: current, accurate information about services organized in a way that is easily retrieved and useful 2.Trained information and referral specialists: Qualified staff able to assess callers’ needs and help them identify underlying life conditions that may be affecting those needs 3.Quality Referrals: Connections to appropriate public, non-profit and private providers for services the caller needs 2-1-1 Information & Referral

12.  2-1-1 will operate 24 hours a day, 7 days a week  Trained information and referral specialists will staff the call center. Trained volunteers will provide auxiliary services.  Services will be free  Services will be accessible to non-English speakers with multilingual staff and access to 140 languages through the Language Line  Services will be accessible to deaf and disabled individuals through TTY/TTD system 2-1-1 is Accessible to All

13. With 2-1-1 there is no need to develop new telephone numbers for new public programs and initiatives. Because it is adaptive in the short-term, 2-1-1 can expedite timely information for:  Events like toys for Tots, Holiday Food Baskets, and Neighborhood Clean-Up Days  Special initiatives such as flu shots, Summer Lunch Program, and Earned Income Tax Credits (EITC)  Programs like Child Health Insurance Program (CHIP), child care, mental health, housing assistance and immunization clinics 2-1-1 Saves Public Dollars

14.  Central non-emergency number for the public to call during and after disasters  Up-to-date information for the public  Communication link among community-based organizations (CBOs) responding to disasters  Liaison between CBOs and public agencies charged with disaster response and recovery 2-1-1 Assists in Disaster Response and Recovery 2-1-1 Assists in Disaster Response and Recovery “We estimated that 2-1-1 got 60,000 calls that normally would have gone to 9-1-1, freeing those operators to handle emergency calls.” Lee County (Jacksonville, FL) 9-1-1 Coordinator after 2004 Florida hurricane season.

15. 2-1-1 is a National Movement 2-1-1 serves about 164 million Americans -- over 55% of the US population. There are 188 active 2-1-1 systems covering all or part of 38 states (including 13 states with 100% coverage) plus Washington D.C. and Puerto Rico.

16. 2-1-1 is a National Movement

17. 2-1-1 California Partnership 2-1-1 Activation Dates Blue – 2005 Yellow – 2006 San Francisco and Contra Costa are live Orange – 2007

18. Individuals and representatives of public and private agencies interested in creating, operating and sustaining 2-1-1 information and referral services in the region. Sierra-Sacramento Valley 2-1-1 Partnership Sierra-Sacramento Valley 2-1-1 Partnership

19. 2-1-1 Implementation in Sacramento County On March 17, 2005, the CPUC designated InfoLine Sacramento as Sacramento County’s 2-1-1 provider  Community Support: More than 15 public and private agencies supported InfoLine’s designation in the petition to the CPUC  Experience and Quality: InfoLine has been providing I&R services for over 30 years and meets national standards for provision of I&R services InfoLine’s goal is to be operational as a 2-1-1 provider by the end of 2006

20. 2-1-1 Sacramento will serve Rancho Cordova residents 2-1-1 Sacramento will serve Rancho Cordova residents 1.InfoLine Sacramento assists more than 55,000 callers each year 2.In 2005, InfoLine helped 2,000 Rancho Cordova residents; with more publicity, we can serve more residents 3.InfoLine’s database can be enhanced to include more programs and services serving Rancho Cordova 4.The link on the City of Rancho Cordova website to BeehiveSacramento.org connects your constituents with our database of more than 2,400 services

21. 2-1-1 Sacramento a comprehensive community information resource 2-1-1 Sacramento a comprehensive community information resource

22. 2-1-1 Resources Alliance of Information and Referral Systems (national) -- airs.org and 211.org California Alliance of Information and Referral Services -- cairs.org Community Services Planning Council 909 12 th Street, Suite 200, Sacramento, CA 95814 communitycouncil.org(916) 447-7063 Nancy Findeisen, President & CEO (ext. 328) Katrina Middleton, Vice President, Information & Planning (ext. 306) Laurie Simon, Director, InfoLine Sacramento (916) 442-4273