1. October 13, 2014

2. RETENTION IN THE WORKPLACE Jason Sutheimer, SPHR HR Officer / Recruiter – NDDOT President - CDHRA

3. HR Affiliation

4. 9 Years HR Experience

5. Why is Retention so Important? US Bureau of Labor Statistics –8% decrease in US workforce growth rate –3.72% unemployment for skilled workers Recession effects Cost –Cost Calculator www.theretentionfirm.comCost Calculator

6. Separations / Turnover The Good, The Bad, and The Ugly

7. Why do people stay / leave? Career Development Opportunities Promotional Opportunities Supervisors Total Compensation (Salary & Benefits)

8. Why Employees Quit! Source: HR Specialist / Regus Survey Lack of Communication from top Management No Promotional Opportunity Overwork Poor Company Vision Incompetent Colleagues Not enough Admin. Support Rude co-workers Boss takes credit for employee’s work 40% 37% 34% 31% 28% 26% 21% 20%

9. Selection Process Why is hiring important? Where do we get the best applicants? What about: –Millennials? –Older workers? –Over-Qualified Applicants? –Veterans

10. Stay Interview What’s unique about your company? What would cause people to stay/leave your organization? What benefits/perks would help retain employees?

11. Employee Referrals Great source for employee recruits –Why? Stay longer Perform better Know the job (realistic job expectations) Employee’s won’t refer someone that can’t do job

12. Realistic Job Previews Source: Richard Finnegan, President Finnegan/Mackenzie On-site previews Ensure previews reach applicant’s senses Use SME to teach job’s true content Tell applicants about high turnover issues Be honest about worst part of the job Schedule preview early in hiring process Schedule applicants to meet with high-performers Include info for about local area for employees relocating Track % of potential hires screened out by your preview Build online previews

13. Realistic Job Previews Mike’s Car Wash –Associate: http://www.youtube.com/watch?v=VuHkFYdq0x4Associate: http://www.youtube.com/watch?v=VuHkFYdq0x4 –Manager: http://www.youtube.com/watch?v=xIr3BlMe4L4Manager: http://www.youtube.com/watch?v=xIr3BlMe4L4 –Company: http://www.youtube.com/watch?v=ZsEmdvDaQ-8Company: http://www.youtube.com/watch?v=ZsEmdvDaQ-8

14. Take a Moment Think of the best supervisor you ever had. Think of the worst supervisor you have ever had.

15. Take a Moment What were some of the characteristics of each? Was your supervisor the reason you left your position? Would you return for a position under your previous supervisor?

16. Supervisors Drive Retention #1 reason people stay or leave –Your boss trumps your job –MUST be trust-worthy It is their job to hire the “Right” person Employees first/main company contact for position Information

17. Supervisor Training Are they ready to manage? Have they been trained?

18. Making a Job Offer? Think about your: –Delivery –Time

19. 1 st 90 days Most important period of time during employment Start of employment 30 days of employment

20. 1 st 90 days Best Supervisors Work with the “Star” Proper on-boarding –Employee EngagementEmployee Engagement http://www.youtube.com/watch?v=9JbWInqfKLk

21. Extravagant Retention Tools Google CISCO IBM SAS Kimpton Hotel

22. Extravagant Retention Tools Bucket List Future Job Training Charity

23. Common Retention Tools Is salary a good tool ? –3-6 month maximum –Usually not in top 3 Recruitment Bonus Retention Bonus Differentials (Shift, Location, etc)

24. Common Retention Tools Work life balance / Flex Scheduling Tuition Reimbursement Wellness Initiatives

25. Common Retention Tools Career Development (Training) Promotions Benefits Communication with Employees –Executive Officer Access

26. Employee Recognition / Retention Tools Listen to employee ideas Simple pat on the back Cards

27. Employee Retention Tools Think outside of the box –Bring in the family Flowers Ice Cream Halloween –Co-worker awards Worst Customer of the Year Award –Silly with purpose “The Floppy Chicken”

28. Employee Retention Tools Creating a Culture –Zappos! ( http://www.youtube.com/watch?v=4gHlEBU_NSg ) http://www.youtube.com/watch?v=4gHlEBU_NSg –Apple Buddies! –NDDOT Family CARE!

29. Questions?