1. Objectives 4 Understand the ISO standards

2. Why are standards required? 4 Need standards to ensure that a term means the same for all 4 Need company standards for uniformity within the company 4 Need universal standards so that organizations can interact with each other

3. ISO standards 4 ISO - International Standards Organization 4 ISO standards describe quality assurance elements in generic terms that can be applied to any business regardless of the products or services offered

4. ISO standards 4 ISO 9001 - quality assurance in software engineering 4 ISO 9002 - quality assurance in production, installation & servicing 4 ISO 9003 - quality assurance in final inspection & test

5. Requirements for ISO 9001 4 Management responsibility 4 Quality system 4 Contract review 4 Design control 4 Document and data control

6. Requirements for ISO 9001 4 Purchasing 4 Control of customer supplied product 4 Product identification & traceability 4 Process control

7. Requirements for ISO 9001 4 Inspection & testing 4 Control of inspection, measuring & test equipment 4 Inspection & test status 4 Control of non-conforming product

8. Requirements for ISO 9001 4 Corrective & preventive action 4 Handling, storage, packaging, preservation & delivery 4 Control of quality audits 4 Internal quality audits

9. Requirements for ISO 9001 4 Training 4 Servicing 4 Statistical techniques