1. Retail Leadership Development Program
Erin Helcl Head of Training, TELUS Retail Ltd

2. Program objectives
To create a cost-effective retail-specific program designed to attract, engage and develop our future leaders that is available to team members across the country.

3. Philosophy Learning Culture Mentor driven content delivery
Small groups allow support and discussion
Activities to practice and gain experience
Time to think and learn
Exponential Leadership

4. Candidate success profile
Performs in current role
Proactive in career development
Goes above and beyond
Seen as a leader
Able to handle increased scope

5. Program timeline Applications submission Kick-off call
Phase 1: Leadership competencies
Phase 2: Career development
Graduation call
November
January
January – May 14 weeks
May – August 10 weeks
September

6. Collaborative development
LDP Senior Mentor
Area Manager
Learning Specialist
LDP Mentor
Store Manager
LDP Participant

7. What people are saying
“The LDP program encourages positive thinking and goal setting not only for our career development but our personal development as well.”
LDP Mentor
“I strongly believe that the LDP program has made me a great leader and a better person!”
Koodo Team Member
“Taking LDP has been one of the most rewarding experiences I’ve had an opportunity to participate in.”
- TELUS Senior Sales Rep

8. 2013 results Leadership competencies
94% of participants say they have gained new leadership skills.
Career goals
93% of graduates left the program with a clear career vision and development plan.
Promotions
25% of 2013 participants were promoted.