1. Users First : NHS/NE collaboration to remove barriers to knowledge access Veronica Fraser NHS Library Adviser DoH Information Policy Unit and NHSU

2. Collaboration in health Users First report –why –key findings context for partnership –DoH/NHS change –library services –local and national activity

3. What does the NHS do in a week ? 1.4 million people helped at home over 800,000 treated in outpatient clinics 700,000 visit to an NHS dentist over 10,000 babies delivered NHS chiropodists see 150,000 pairs of feet NHS ambulances make 50,000 journeys NHS Direct receive over 25,000 calls Pharmacists dispense c 8.5m items 1,200 hip and 3,000 heart operations teaching, learning, managing …..

4. The NHS Plan Working Together, Learning Together local e-learning strategies NHSU and workforce development Agenda for Change modernising library services NHS/HE Partnerships : NHS context

5. Modernising Library Services WDC funding and ownership National Core Content April 03 integration with NeLH partnerships with HE JISC CIE - and others working closely with NHSU working closely with NKS

6. NKS Aims access to common knowledge cores for NHS staff and the public a coherent and comprehensive framework in which common standards are developed at local and national levels all users of the NKS have support and training best value in acquiring knowledge and information produced outside the NHS

7. National Core Content (England) indexing and Abstracting Databases –Medline, Cinahl, Psycinfo, Embase, British Nursing Index, Amed and DH- Data –supplied by Thompson Dialog full text journals –database of over 850 journals covering Medicine, Psychology and Nursing –linked to the indexing and abstract databases –supplied by Proquest Information and Learning –Ebsco Business collection - over 100 journals +

8. National Core Content (England) Biomed Central Membership –available to NHS in England from April 1 st 2003 –allows authors to publish to the Biomed collection of freely available peer reviewed journals –allows the NHS to establish its own journal titles at no additional cost –can be accessed from any location using Athens access system –a start on freeing up the literature

9. National activity Main Forum meeting 4 June NHS and JISC - Health Knowledge Infrastructure National Knowledge Service (NKS) UK Library Service Development Group Others - CHILL, Peoples Network etc Library and Knowledge Development Network talking, sharing, building

10. NHS/HE Forum focus on IT connectivity met 4 times pilot projects disseminate information re connectivity solutions JISC and NHS funding

11. NHS/HE Forum Library issues subgroup NHS and HE representation NHS LA; Core Content Group;LKDN; Wales;Scotland;N Ireland HE CURL; JISC;SCONUL ACHS met Jan, Apr, June focus on funding and content task and finish group commission and fund issues report

12. Users First scoping study –funded by NHS, SCONUL, JISC,LLIDU capture issues and barriers alert main Forum to these propose solutions initiate pilots lead to real change

13. Users First methodology –commissioning brief –desk research, interviews –consultation and revision –discussed at Library Forum –Final draft April/May –NHS/HE Forum 4 June –Librarians Group 6 June

14. Users First : key findings perceptions Mars and Venus attitudes and culture funding complex and obscure network barriers - improving ? content + licences = barriers need for high level forum to resolve issues ?

15. Users First : recommendations establish high level board tackle issues UK wide beyond connectivity develop joint HE/NHS licensing generic Service Level Agreements map and track funding longer contracts - monitored

16. Users First : recommendations joint working at all levels Informatics training explore common authentication resolve copyright/licensing issues local and national initiatives publicise good practice understand differences

17. Users First : next steps report supported by Forum develop recommendations costed proposals deliverables identified staged if complex seek funding - JISC and NHS CIE, NKS, HIE join up authentication work JISC Health Group formal Call for Proposals

18. Proposals for pilots Service Level Agreement framework/models service standards and accreditation funding flows and library services reflected in education contracts skills to support users service users and their needs

19. HE invited to join Core Contract joint statement of co-operation training in business skills developing local contacts NHSU and links to local library services talking to each other ! Ongoing work

20. Happy to take questions veronica.fraser@doh.gsi.gov.uk p.ayris@ucl.ac.uk scott.gibbens@nhs.net NKS.enquiries@doh.gsi.gov.uk Thanks for inviting me