1. By Eka Mulya Astuti Penerbit Erlangga
English Zone 3
By Eka Mulya Astuti
Penerbit Erlangga

2. complaining & making a suggestion
UNIT 1
complaining & making a suggestion
Lesson 1: Don’t get me wrong!
Lesson 2: That sounds great!

3. LESSON 1 Don’t Get Me Wrong!
Listening to complaints
Using various expressions to complain
Learning kinds of protest writings
Writing a complaint letter

4. Complaining In formal situations:
I’m sorry to have to say this, but
I’m sorry to bother you, but
Maybe you forgot to
I think you might have forgotten to
Excuse me if I’m out of line, but
There may have been a misunderstanding about
Don’t get me wrong, but I think we should

5. Complaining In formal situations: • I just hate the way you . . .
• I’m fed up with the way you …
• I’m sick and tired of
• I’m sick of
• I’m tired of
• I’ve had enough!
• It’s got to stop!
• What really gets under my skin is
• You always
• You never

6. Responding to complaints:
• I’m so sorry, but this will never occur/happen again.
• I’m sorry, we promise never to make the same mistake again.
• I’m really sorry; we’ll do our utmost/best not to make the same mistake again.
• Sorry, there is nothing we can do about it.
• I’m afraid there isn’t much we can do about it.
• We are sorry, but the food is just alright.

7. How would you complain in the following situations?
1. Having rechecked your English test, you found out that you actually deserved a higher score.
2. You bought an expensive watch. But the next day you found out that the minute hand was broken.
3. You are waiting in line, but out of the blue, a man cut in and went straight to the head of the line.
4. The first day you entered your hotel room, you discovered the bed had not yet been made.
5. You ordered an omelet but the waiter brought you an over-easy egg instead.

8. Grammar Focus: Prepositional Phrases
They are a combination of a preposition and another word.
a preposition and an adjective
annoyed at
known for
happy with
sensitive to
a preposition and a verb
ask for
figure out
keep on
point out
other combinations
due to
because of
by the way
in fact

9. Fill in the blanks with correct prepositions.
Complaining
Fill in the blanks with correct prepositions.
Yes, I complain a lot, usually about friends interfering _______________ my business or even simply about waking _______________ late on school days. But one thing I never complain ______________ is how I am feeling when I am sick. I usually end _______________ saying “Yeah, I feel fine!” although I am not ___________ all fine. I hate pity for something that is ___________ of my hands like catching a cold, but I like people’s pity when I do something wrong so I could learn how to figure _______________ problems. _______________ addition to that, I want people to know what happened and to see their reaction.

10. LESSON 2 That sounds great!
Listening to expressions of suggestion
Making a suggestion
Discovering details in an advertisement
Making an advertisement

11. Making a suggestion • Let’s go to the travel agent this afternoon.
• I suggest renting a house near the school.
• I suggest you take all the factors into consideration.
• Shall we have a bite to eat after window shopping?
• Why don’t we go to the movies tonight?
• You could visit Ubud while you’re in Bali.
• Let’s go to the travel agent this afternoon.
• What about asking your brother for help?
• How about buying a new air conditioner?

12. Replying to a suggestion
• Yes. / Yeah.
• OK. / Right. / All right.
• Good idea!
• That sounds good/great.
• Sure.
• Sorry, I can’t.
• How about… instead?
• I’d rather (do something).
I’d prefer to (do something).

13. Suggestion Cinnamon Restaurant
Look at the menu. Student A: suggest food to your partner. Student B: reply it.
Cinnamon Restaurant
APPETIZERS & SOUPS
Javanese vegetable salad …… Chicken Soup ………
Borneo Fruit Salad ……..… Vegetable Soup ……
ENTRÉES
Fried Rice with salted fish.……………………………….…..…
Chicken Porridge ………………………………….……..……
Sundanese Fried Chicken ………………………………...……
Celebes Shrimp Steak ……… …………………..……..………
DRINKS
Rice jelly with coconut milk …..………………….……….……
Mixed Fruit Ice …………………………………………..……

14. Grammar Focus: Present Progressive with Always
Always is commonly used to describe habitual or everyday activities
You always leave for school at
In special situations, a speaker may use the present progressive with always to complain
You are always leaving everything lying around in the kitchen and I’m just sick and tired of it!

15. How would you complain with always in these situation?

16. Review
Unit 1

17. Choose the best answer.
1. X: Don’t get me wrong, …… inform the principal about
this mistake.
Y: You could be right.
a. and I know you must c. so I guess you could
b. but I think we should d. yet I insist we have to
2. X: ……
Y: Yes. They are just beating around the bush.
a. I’m tired of watching these people debating.
b. These people love arguing, don’t they?
c. Do they really like sitting around the bush?
d. Are you trying to say something to those kids?

18. Choose the best answer.
3. X: Shall we have a bite to eat after window shopping?
Y: ……
a. I’d rather do it. c. It means nothing.
b. How about eating? d. That sounds great.
4. X: …..
Y: All right.
a. What about to take a bus to the museum?
b. Why don’t you look it up in the dictionary?
c. I suggest you buying a new cell-phone.
d. Let’s discussing this tomorrow morning.

19. Fill in the blanks with the most suitable words.
1) … your best. Wise Owl University The collaborative resources of our university create a 2) … environment for your 3) … Whether you want to study history or 4) … machinery, engineer space 5) …, run a 6) … or train to be a teacher, Wise Owl University is the place for you to unleash your 7) …. Live, Learn and 8) … hotel potential repair vehicles achieve first-rate thrive success

20. Fill in the blanks with the most suitable words. hotel. potential
Fill in the blanks with the most suitable words. hotel potential repair vehicles achieve first-rate thrive success
1) … your best.
Wise Owl University
The collaborative resources of our university create a 2) … environment for your 3) … Whether you want to study history or 4) … machinery, engineer space 5) …, run a 6) … or train to be a teacher, Wise Owl University is the place for you to unleash your 7) ….
Live, Learn and 8) …