2. WHAT IS ISO 9000 ? Founded in 1946 in Geneva, Switzerland. ISO 9000 is an internationally recognised quality management system developed by ISO (International Organisation for Standardisation). ISO standards provides the foundation on which you can build your quality management and quality assurance systems, so you may ultimately achieve a high level of success. ISO 9000 series is the only system accepted internationally. For those companies whose quality systems are on the low end of a TQM continuum, ISO may be a starting place on the road to actually achieving a TQM system.

3. ISO 9000 series STANDARDCONTENTAPPLICATION ISO 9000 Provides definition and concepts. Explains how to select other standards for a given business All industries including software development ISO 9001 Quality assurance in design, development, production, installation and servicing Engineering and construction firms, manufacturers that design, develop, install and service products ISO 9002 Quality assurance in production and installation Companies in the chemical process industries that are not involved in product design or after sales service ISO 9003 Quality assurance in test and inspection Small shops, divisions within a firm, equipment distributors that inspect and test supplied products ISO 9004 Quality management and quality system elements All industries

4. Who requires ISO 9000? Credible suppliers Major customers Government agencies Retailers NO LONGER A FEATURE - INCREASINGLY AN EXPECTATION

5. Scope and Normative Reference Scope: The specified requirements are generic and applicable to all organizations, regardless of their type and size. Normative Reference: ‘ Supplier Organization Customer ’

6. What Are The Benefits? Sound quality system Eligibility for tenders Evidence of compliance Recognition of standard achieved Opportunity to improve existing processes A process for continual improvement Greater customer loyalty Greater productivity and cost reduction

7. Implementing ISO 9000 Quality Management System The 14 essential steps Step 1: Top management commitment Step 2: Establish implementation team Step 3. Start ISO 9000 awareness programs Step 4: Provide Training Step 5. Conduct initial status survey Step 6: Create a documented implementation plan Step 7. Develop quality management system documentation Step 8: Document control Step 9. Implementation

8. Implementing ISO 9000 Quality Management System( contd..) Step 10. Internal quality audit Step 11. Management review Step 12. Pre-assessment audit Step 13. Certification and registration Step 14: Continual Improvement

9. ISO 9000 Certification WS insulators, Chennai was the first company from India to get ISO 9000 certification followed by TVS group. There are 31000 ISO 9000 certified companies in India as on January 2009.

10. This section provides an overview of these standards SectorStandard or series of standards AutomotiveISO/TS 16949:2002 EducationIWA 2:2007 EnergyPC 242, ISO 50001 Food safetyISO 22000:2005 Information securityISO/IEC 27001:2005 Health careIWA 1:2005 Local governmentIWA 4:2009 Medical devicesISO 13485:2003 Petroleum and gasISO/TS 29001:2007 RiskISO 31000 Ship recyclingISO 30000:2009 Supply chain securityISO 28000:2007.

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